Femelife IVF

• Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally. • Responsible for managing the day-to-day operational functions of multiple customers in the areas of Implementation/onboarding new customers, escalated member/client concerns, benefit design setup and changes, product/program implementation and other service delivery projects to ensure operational quality and client satisfaction. • Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities. • Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve. • Prioritize multiple tasks in a fast paced complex environment. • May require travel nationally up to 25%.

• Oversee the daily operations of contract carriers • Maintain contractor schedules and monitor routes • Use route planning software to build efficient delivery routes • Manage the dispatch of contract carriers and resolve issues throughout the day • Identify problem areas and restructure routes to improve operational efficiencies • Train and develop contract carriers and dispatchers • Ensure compliance with corporate warehouse policies • Supervise employees and address complaints/resolving problems