• Manage, coach, and develop a team of 2–3 SMB Customer Success Managers. • Build a performance culture grounded in clear metrics, regular feedback, and accountability. • Hire and onboard future team members as the SMB segment grows. • Design and operationalize a digital-first CS motion that drives adoption, retention, and expansion across a high-volume SMB customer base. • Build and optimize automated lifecycle programs — onboarding sequences, health-based triggers, renewal campaigns, and re-engagement workflows — using tools like Salesforce, HubSpot, or equivalent. • Develop and maintain a library of digital touchpoints including in-app messaging, email nurture sequences, self-serve onboarding resources, and video content. • Identify where human intervention adds the most value and design the motion accordingly, protecting CSM time for the highest-impact moments. • Own GRR and NRR targets for the SMB segment. • Monitor customer health signals and ensure the team is proactively addressing risk before it becomes churn. • Partner with Account Managers to identify expansion and upsell opportunities within the SMB base. • Establish and track leading indicators that predict renewal outcomes 60–90 days in advance. • Build and maintain dashboards that give CS leadership real-time visibility into team performance, customer health, and segment-level risk. • Define and track the KPIs the team is measured against, including adoption milestones, health scores, renewal rates, and response SLAs. • Partner with CS Ops, Product, Support, and Marketing to continuously improve the digital customer experience.

Role Description We're hiring someone who builds trust in the first thirty seconds, thinks fast under pressure, and turns a simple inquiry into a customer who tells their friends. You're the first voice people hear and the reason they say yes. You'll help them make decisions, solve real problems, and close. If you're sharp, organized, and genuinely like people, keep reading. If you want an easy job where you coast, close this tab. - Answer inbound calls, texts, and emails fast - Guide customers to a decision with zero pressure tactics - Keep every detail accurate and your pipeline clean - Work with a small team that moves quick - Use AI and modern software to work faster Qualifications - Impeccable English - flawless written & spoken (outgoing personality a plus) - Communication skills that make strangers trust you - Obsessive attention to detail - Fluent with ChatGPT, Google Workspace, and CRM software - Work from home setup - computer, reliable internet, workspace for calls/video meetings Benefits - 100% remote - work from anywhere in the world, Mon-Fri 9-6pm CST - Competitive salary + health insurance - Generous holiday allowance and paid time off (PTO) Company Description

Role Description Wring has grown from 0 to 1M revenue in a span of 8 months and is expanding rapidly. We help companies save on cloud cost - for free. The offer is easy to say yes to; our job is to make sure the value lands fast. You own everything that happens after a customer says "yes, onboard us." You're the person who turns a new customer into a promoter: savings realized, and happy enough to send us their network. - Own the customer post-handoff: onboarding, credits applications, and the first realized savings. You're their main point of contact. - Drive time-to-savings: measured by the savings we deliver to our clients. Post close you own the whole process of handling stakeholders and communicating savings opportunities with the client. - Manage the stakeholders per account: Coordinate between the customer, AWS, and our distribution partners. Track timelines, and escalate when something stalls. - Turn satisfied customers into advocates: Referrals and recognizable logos compound; you're the one who earns them by delivering well, then asking. - Build the playbook: what's working, what customers keep asking for, and what the platform is missing. You help Wring grow. Qualifications - Strong written and verbal communication: you can hold a technical conversation with a CTO and a commercial one with a founder, often in the same call. - You have technical experience and pick up technical concepts quickly. - An ownership mindset; you treat a customer’s value as your problem to solve. - Highly organized; you can run many accounts and timelines in parallel without dropping things. - Comfortable in an early-stage environment with little process; you build the playbook as you go. Requirements - Nice to have: Comfortable with AWS billing and cloud-cost mechanics. - Additional European languages. Benefits - Trajectory: one of the first hires at a company that went from €0 to €1M in 8 months. - Ownership: you have impact in creating the playbook, the metrics, the systems. - Company off/on-sites: regular travels to European hotspots. - OTE €50K - 80K - base plus variable based on performance and experience. - Remote within Europe - willing to travel, and possible relocation in the future. - We’re a remote company but value in-person work. You’re available to travel to collaborate with the team every 1-2 months. We're open to establishing offices in major cities as we grow.

• Serve as a Strategic Partner to UK Enterprise and Mid-Market Clients • Drive expansion into new markets and industries • Proactively identify and execute upsell and cross-sell opportunities • Build and maintain deep relationships with key stakeholders