• Supervisar y liderar equipos de SDRs, BDRs y Appointment Setters. • Realizar coaching, seguimiento y evaluaciones de desempeño. • Monitorear KPIs y asegurar el cumplimiento de objetivos. • Identificar oportunidades de mejora e implementar planes de acción. • Gestionar escalaciones y apoyar al equipo en la resolución de desafíos. • Participar en procesos de contratación, onboarding y desarrollo del equipo.

• Team leadership: hire, onboard, coach, and develop upsell AEs from 2 to 8 reps by end of year • Playbook execution: refine and document the upsell sales motion for the Sequencing product; train the team and iterate based on data • Build process to help track the function looking at both leading and lagging indicators of success • Pipeline & forecast: own team ARR targets, call pipeline weekly, and report accurately to senior leadership • Cross-functional partnerships: • CS: align with Sandy and the CS team on account handoffs, health signals, and expansion timing • Product: partner with Rohan to channel customer and field feedback; actively shape the roadmap conversation • Deal quality: review non-standard deals, uphold pricing guardrails, and keep revenue clean • Recruiting: actively pipeline upsell AE talent as the team scales

• Build and manage a high performing team of account executives that manage existing customer relationships. • Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products. • Enable and coach your team around how to engage across various levels of customer maturity and segmentation. • Work closely with our Professional Services & Partner teams to help existing customers achieve success as they launch new use cases onto the platform. • Forecast your team overachieving on their goals, and deftly present your guidance to your management

• Responsible for sales and revenue growth for roofing system components in southern and eastern Germany • Acquisition of new customers from specialist retailers, roofing system providers and construction companies • Maintenance and expansion of the existing customer network • Conduct regular meetings with major/key accounts • Regular customer and project site visits • Build long-term relationships with roofing contractors, distributors, system providers, architects, consultants and key project stakeholders • Provide technical advice to deliver solutions for specific roofing applications and project requirements • Develop and place product specifications in collaboration with architects, planners and engineering firms • Prepare proposals, including negotiation, pricing policy and delivery terms • Manage the entire customer portfolio in coordination with the internal sales department • Build and monitor a structured sales forecast and opportunity pipeline • Design and implement the annual marketing and sales plan • Ensure smooth order processing through close coordination with relevant internal departments • Conduct market research and analysis (competitive analysis, pricing trends and market dynamics) • Provide structured market feedback to support product development and positioning • Identify new market opportunities, application areas and customer segments • Take on project management tasks in coordination with marketing