• Own cross-functional global launch readiness across all GTM workstreams — ecommerce, logistics, supply chain, customer care, finance, marketing, and physical retail — ensuring every function is aligned and ready to execute on launch day • Track milestones, surface risks, and drive decisions across workstreams from NPI through post-launch, serving as the connective tissue between teams • Own launch performance tracking and post-launch retrospectives, translating insights into actionable improvements and executive-ready reporting • Partner with GTM leadership to develop repeatable frameworks, launch playbooks, and operating cadences that improve execution quality across the team

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

• Serve as the primary point of contact for client relationship management • Focus on client retention, contract negotiation, and implementation • Conduct business planning and reviews • Build relationships with key decision-makers across multiple regions • Support staff development and ensure business continuity

• The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. • Projects often involve network, server, or software implementation and upgrades, and PC deployment. • The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. • The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. • Projects may vary in number, size and complexity. • Applies company policies and procedures to resolve a variety of issues. • Works on problems of moderate scope. • Receives general instructions on routine work and detailed instructions on new projects. • Manages multiple, cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Participate in internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Be a point of contact for vendor partners and internal stakeholders. • Coordinate and assist with regularly scheduled meetings with core teams. • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.