• Own commercial success of assigned Payments products and features, aligning roadmap to revenue, margin, and adoption targets • Define, prioritize, and manage the product backlog to drive meaningful pod outcomes, with clear business justification behind each initiative • Act as the primary commercial voice across cross-functional teams, synthesizing input from Sales, Marketing, Customer Success, and Engineering into a compelling product strategy • Evaluate and champion new ideas based on market demand, AI readiness, ROI, and long-term customer value • Serve as a thought leader on AI integration within Payments workflows, identifying ways to streamline, automate, and differentiate through intelligent design • Lead competitive analysis and market research to defend and extend our leadership position in AR automation • Partner with Sales and Marketing to define messaging, positioning, and enablement tied to core product differentiators • Run product launch and go-to-market efforts for new features, capabilities, and AI-powered workflows • Engage actively with customers to validate the roadmap, guide adoption, and build a feedback loop that fuels continuous innovation • Monitor and report on product KPIs, delivering transparency and accountability across all levels of the organization • Lead the annual planning baseline, defining tradeoffs, benefits, and impact of work • Recognize the drivers of financial health for the product portfolio, accounting for tradeoffs and presenting options • Manage a high volume of large product initiatives within a defined period, ensuring successful build outcomes • Act as a mentor and coach for other product managers • Travel quarterly for customer onsite meetings and events

• Define and own the product roadmap aligned with Sharecare's mission to improve health outcomes • Gather and prioritize requirements from customers, internal stakeholders, and market research • Write detailed PRDs, user stories, and acceptance criteria for engineering teams • Collaborate with design and engineering to deliver high-quality, performant product experiences • Identify gaps, friction points, and opportunities in the product through data and user feedback • Leverage AI tools to increase team efficiency across discovery, documentation, and delivery workflows • Act as the voice of the customer throughout the product development lifecycle

• Own projects from problem definition through delivery, including PRDs, task breakdown, execution, and launch • Lead discovery through structured user interviews, usage data, and direct customer feedback • Translate complex portfolio and performance concepts into intuitive, trustworthy workflows • Partner closely with engineering to deliver accurate, performant, and scalable analytics • Communicate timelines, tradeoffs, and changes clearly across the company • Make thoughtful tradeoffs between correctness, usability, and speed • Be accountable for outcomes, not just output

• Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization • Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) • Segment offerings by customer size, vertical, and business unit • Ensure alignment between what is marketed, sold, delivered, and supported • Maintain a normalized product and service catalog • Own all supporting documentation, including internal and client-facing materials • Establish governance for documentation standards, templates, and approvals • Develop and maintain cost models, pricing structures, and MSRP • Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) • Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications • Define and drive AI-enabled delivery strategies across services • Build and communicate product roadmaps and release cycles