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Product Manager
Location
United States
Posted
1 day ago
Salary
$130K / year
Seniority
Lead
Job Description
Product Manager
DYOPATH
• Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization • Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) • Segment offerings by customer size, vertical, and business unit • Ensure alignment between what is marketed, sold, delivered, and supported • Maintain a normalized product and service catalog • Own all supporting documentation, including internal and client-facing materials • Establish governance for documentation standards, templates, and approvals • Develop and maintain cost models, pricing structures, and MSRP • Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) • Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications • Define and drive AI-enabled delivery strategies across services • Build and communicate product roadmaps and release cycles
Job Requirements
- 7+ years of Product Management experience in technical services (MSP, MSSP, or similar)
- Proven success productizing complex service offerings (not just software)
- Strong experience with IT infrastructure, cloud, or cybersecurity services
- Ability to create clear, precise documentation and client-facing materials
- Experience working cross-functionally with Sales, Delivery, and Operations teams
- Bachelor’s degree in Business or related field
- Strong English communication skills (written and verbal).
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