• Define and own the product roadmap aligned with Sharecare's mission to improve health outcomes • Gather and prioritize requirements from customers, internal stakeholders, and market research • Write detailed PRDs, user stories, and acceptance criteria for engineering teams • Collaborate with design and engineering to deliver high-quality, performant product experiences • Identify gaps, friction points, and opportunities in the product through data and user feedback • Leverage AI tools to increase team efficiency across discovery, documentation, and delivery workflows • Act as the voice of the customer throughout the product development lifecycle

• Own projects from problem definition through delivery, including PRDs, task breakdown, execution, and launch • Lead discovery through structured user interviews, usage data, and direct customer feedback • Translate complex portfolio and performance concepts into intuitive, trustworthy workflows • Partner closely with engineering to deliver accurate, performant, and scalable analytics • Communicate timelines, tradeoffs, and changes clearly across the company • Make thoughtful tradeoffs between correctness, usability, and speed • Be accountable for outcomes, not just output

• Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization • Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) • Segment offerings by customer size, vertical, and business unit • Ensure alignment between what is marketed, sold, delivered, and supported • Maintain a normalized product and service catalog • Own all supporting documentation, including internal and client-facing materials • Establish governance for documentation standards, templates, and approvals • Develop and maintain cost models, pricing structures, and MSRP • Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) • Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications • Define and drive AI-enabled delivery strategies across services • Build and communicate product roadmaps and release cycles

• Become the definitive owner of the Hostaway mobile app within your first few weeks, setting its vision, strategy, and roadmap in step with our Domain product teams. • Run continuous discovery as your default operating mode, spending real time with app users and turning what you learn into clear north stars, opportunities, and scoped requirements. • Set the app's north-star and supporting metrics, find the drivers that genuinely move them, and ensure instrumentation ships with every feature. • Own adoption, engagement, and retention as outcomes you're accountable for, including identifying where AI can make a real difference for an on-the-go, multi-persona tool. • Partner closely with Product Design to deliver experiences that feel genuinely native on iOS and Android, fast, intuitive, and built for the field. • Drive GTM readiness for every release so Product Marketing, Sales Enablement, CS, and Support are equipped before launch.