• Own projects from problem definition through delivery, including PRDs, task breakdown, execution, and launch • Lead discovery through structured user interviews, usage data, and direct customer feedback • Translate complex portfolio and performance concepts into intuitive, trustworthy workflows • Partner closely with engineering to deliver accurate, performant, and scalable analytics • Communicate timelines, tradeoffs, and changes clearly across the company • Make thoughtful tradeoffs between correctness, usability, and speed • Be accountable for outcomes, not just output

• Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization • Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) • Segment offerings by customer size, vertical, and business unit • Ensure alignment between what is marketed, sold, delivered, and supported • Maintain a normalized product and service catalog • Own all supporting documentation, including internal and client-facing materials • Establish governance for documentation standards, templates, and approvals • Develop and maintain cost models, pricing structures, and MSRP • Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) • Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications • Define and drive AI-enabled delivery strategies across services • Build and communicate product roadmaps and release cycles

• Become the definitive owner of the Hostaway mobile app within your first few weeks, setting its vision, strategy, and roadmap in step with our Domain product teams. • Run continuous discovery as your default operating mode, spending real time with app users and turning what you learn into clear north stars, opportunities, and scoped requirements. • Set the app's north-star and supporting metrics, find the drivers that genuinely move them, and ensure instrumentation ships with every feature. • Own adoption, engagement, and retention as outcomes you're accountable for, including identifying where AI can make a real difference for an on-the-go, multi-persona tool. • Partner closely with Product Design to deliver experiences that feel genuinely native on iOS and Android, fast, intuitive, and built for the field. • Drive GTM readiness for every release so Product Marketing, Sales Enablement, CS, and Support are equipped before launch.

Role Description As the Vice President of Product Management at Coursera, you will play a pivotal role in shaping the learner journey from onboarding through renewal. You will be responsible for creating a cohesive, engaging, and personalized user experience that encourages lifelong learning and builds a strong relationship between learners and the platform. Your leadership will drive key improvements in acquisition, conversion, engagement, and retention metrics. This role requires a visionary leader who can work cross-functionally to design and implement a platform that leverages AI to craft deeply personal learning experiences. You will directly manage a team of 12 Product Managers and need to influence key stakeholders across design, engineering, data, and enterprise functions. Key Responsibilities - Develop and articulate a comprehensive long-term strategic vision that spans the entire learner journey, from initial website interaction through to renewal, ensuring a seamless, engaging, and personalized experience that fosters sustained learner loyalty. - Create and execute innovative strategies for learner acquisition, conversion, and retention, utilizing data-driven insights to optimize the user experience across multiple touchpoints. - Oversee the development and execution of a comprehensive product roadmap, fostering collaboration across product, marketing, engineering, design, and data teams. - Lead and mentor a diverse team of Product Managers, cultivating a high-performance culture that emphasizes growth, promotion, and sustained career development. - Drive the implementation of pricing, packaging, and monetization strategies to boost growth and profitability. - Utilize market and consumer data to inform strategic product decisions, fostering regular feedback mechanisms from users and stakeholders to meet evolving needs. - Oversee the product development lifecycle from ideation to market launch, ensuring successful adoption and iterative improvements based on post-launch analyses. Qualifications - A minimum of 10 years of extensive experience in product management, with a proven track record of spearheading product-led growth initiatives and funnel optimization at a strategic level. - A minimum of 10 years in leadership and management, with a demonstrated history of successfully leading and nurturing teams of product managers, as well as cross-functional teams, with a strong emphasis on fostering a positive, high-performance team culture. - Strong analytical skills, with the ability to analyze complex data sets and identify actionable insights to improve funnel performance. - Excellent communication skills, with the ability to clearly articulate complex ideas and strategies to a variety of stakeholders, both in writing and in presentations. - Expertise in project management methodologies, with experience leading complex, multi-stakeholder initiatives from ideation to launch. - Demonstrated ability to develop and execute on strategic initiatives that have driven significant business growth and customer acquisition through funnel optimization and product enhancements. - Strong product mindset, with a focus on understanding customer needs and using data to design and iterate on product features that drive growth and optimization within the funnel. Preferred Qualifications - Bachelor's degree in a technical field such as computer science, data, engineering, or mathematics, or equivalent work experience in a technical role. Desired Outcomes - Inspire learner engagement and motivation, fostering enduring loyalty to Coursera and supporting learners on their personalized educational journeys. - Establish Coursera as a leader in personalized learning experiences through the strategic application of AI. - Drive significant improvements in paid conversion, retention, and engagement metrics. - Maintain consistent progress and innovation across all user-facing platforms, fostering a seamless and impactful learning experience. Leadership Competencies - Influential Leadership: Demonstrates effective influence across cross-functional teams, including design, engineering, data, and marketing, to drive collaboration and achieve strategic objectives. - Business Acumen: Possesses a strong business orientation with a deep understanding of marketplaces, discovery, and search dynamics, enabling the development of competitive and innovative product strategies. - Innovation: Fosters a culture of innovation by encouraging creative thinking and implementing cutting-edge solutions to enhance the learner experience and product offerings. - Talent Development: Exhibits a proven track record of developing talent and building a high-performance team culture, with a history of cultivating internal promotions and supporting career development success.