DYOPATH

• Create and maintain technical documentation, including user guides, knowledge base articles, training materials, process documentation, and help content. • Collaborate with subject matter experts to gather information and ensure technical accuracy. • Translate complex technical concepts into clear, concise, and user-friendly documentation. • Develop and maintain documentation templates, style guides, and standards to ensure consistency. • Research and compile information from multiple sources to create comprehensive content. • Review, edit, and proofread documentation for clarity, accuracy, and completeness. • Manage documentation repositories and ensure content remains current and relevant. • Partner with project managers and stakeholders to deliver documentation on schedule. • Gather feedback from internal and external audiences to continuously improve documentation quality. • Stay current on emerging technologies, industry trends, and best practices in technical communication.

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed. • Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility. • Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions. • Serve as an escalation point for unresolved alerts and incidents within your primary technical domain. • Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development. • Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles. • Collaborate with project and engineering teams to support implementation and integration of new technologies. • Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality. • Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

• Coordinate project activities, resources, schedules, and documentation to support successful project delivery. • Partner with Project Managers, engineers, and clients to ensure projects remain on track, within budget, and aligned with business objectives. • Support client onboarding initiatives through documentation, knowledge management, and process coordination. • Identify risks, remove roadblocks, and promote continuous improvement across project and onboarding workflows. • Serve as a key communication link between clients, stakeholders, and internal teams. • Support project planning, scheduling, and resource coordination. • Track project progress, milestones, budgets, and deliverables. • Monitor risks and issues, escalating concerns when necessary. • Communicate project status and updates to stakeholders. • Help ensure projects meet timeline, budget, and quality expectations. • Participate in onboarding and discovery sessions to understand client environments and requirements. • Create, maintain, and organize Knowledge Base Articles (KBAs). • Track onboarding deliverables and documentation requirements. • Develop standardized templates, workflows, and process documentation. • Support onboarding readiness and successful go-live activities. • Maintain project plans, reports, and operational documentation. • Create client-facing guides, user instructions, and training materials. • Collaborate with technical teams to ensure documentation accuracy and consistency. • Support client adoption and enablement through effective knowledge sharing. • Serve as a point of contact for project-related communication. • Maintain effective communication across project teams, clients, and stakeholders. • Track and report project hours, contract true-ups, and related administrative activities. • Provide visibility into project status, risks, and outstanding actions.

• Drive continuous improvement within SNOC security operations by identifying opportunities to enhance monitoring, response workflows, automation, and operational efficiency • Serve as the primary escalation point for complex security incidents, providing advanced technical analysis and resolution support to the SNOC engineering team. • Support the development and maintenance of operational documentation including security runbooks, incident response procedures, investigation guides, and knowledge base articles. • Identify and analyze potential security risks, vulnerabilities, and suspicious activity across network, system, endpoint, identity, and cloud environments, recommending remediation actions. • Assist in strengthening security monitoring capabilities by improving detection logic, tuning alerts, and contributing to SIEM analytics rules and automation workflows. • Provide mentorship and technical guidance to junior SNOC engineers during investigations, troubleshooting, and incident response activities. • Support security compliance initiatives by ensuring operational activities, incident investigations, and response actions are properly documented to support audits and reporting. • Participate in validation and testing of incident response procedures, disaster recovery plans, and operational readiness exercises. • Act as the technical lead for high-severity security incidents, coordinating investigation activities and guiding containment, eradication, and recovery efforts. • Perform advanced threat analysis using SIEM, EDR, identity protection, and network telemetry platforms to identify malicious or suspicious activity. • Investigate complex security alerts and correlated incidents across endpoint, identity, email, cloud, and network security platforms. • Develop and refine detection capabilities including SIEM analytics rules, threat hunting queries, alert enrichment logic, and automated response playbooks. • Provide escalation support during major incidents, assisting with root cause analysis, containment strategies, and post-incident documentation. • Collaborate with engineering, infrastructure, and client teams to implement remediation actions and long-term risk mitigation strategies. • Support onboarding and integration of security telemetry from new platforms and security technologies into the monitoring environment. • Ensure security investigations, incidents, and operational actions are accurately documented within ticketing and case management systems.

• Lead execution and contribute to the development of an enterprise-wide cybersecurity strategy aligned to business objectives • Develop and maintain a cybersecurity roadmap addressing evolving threats, regulatory needs, and growth priorities • Establish and oversee security policies, standards, and frameworks (e.g., NIST, HIPAA, ISO 27001, SOC 2) • Identify and manage organizational risk, advising leadership on risk posture and mitigation strategies • Serve as a customer-facing cybersecurity leader in sales, presentations, and executive discussions • Support the growth and evolution of cybersecurity services, including DYOGUARD and strategic offerings • Act as a fractional CISO advisor for key client accounts • Oversee internal cybersecurity programs, vendor risk, and compliance initiatives • Lead incident response planning and execution, working closely with S/NOC and service delivery teams • Partner with delivery and product teams to embed security into services and solutions • Manage cybersecurity vendors, partners, and service providers • Build a culture of security awareness, continuous learning, and proactive risk management • Mentor teams and influence cross-functional collaboration across engineering, operations, and leadership

Role Description We are growing our Security Advisory practice and are looking for a highly experienced Security Consultant (vCISO) to join our award-winning team. This is not a traditional “behind-the-scenes” security role. As a Security Consultant (vCISO), you will operate as a trusted advisor to executive teams, guiding organizations through complex cybersecurity challenges while also rolling up your sleeves to help build and execute their security programs. Key Responsibilities - Develop and lead enterprise security strategies, roadmaps, and governance frameworks - Translate technical risk into business and financial impact for executive and board-level audiences - Lead incident response planning, tabletop exercises, and breach investigations - Conduct risk assessments and maturity evaluations aligned to NIST, CIS, ISO, and other frameworks - Build and mature security programs, policies, and compliance initiatives - Establish and guide vendor risk and third-party risk programs - Deliver regular executive reporting on security posture, risk trends, and program progress - Partner with IT, architecture, and business leaders to embed security into operations - Support client growth and service expansion, including executive conversations and advisory engagements - Stay ahead of emerging threats, technologies, and regulatory requirements What Success Looks Like In this role, you will be expected to: - First 90 Days: Build strong relationships with client stakeholders and internal teams; Assess current security posture and identify key risks - 6–12 Months: Deliver and execute a prioritized security roadmap; Establish a consistent executive reporting cadence; Demonstrate measurable improvement in security maturity and risk reduction; Position DYOPATH as a trusted long-term security partner Qualifications - Bachelor’s degree in computer science, Information Technology, or related field - 10+ years of progressive cybersecurity or IT experience - 5+ years in a leadership or executive-level security role - Proven experience leading security programs or advising senior leadership Certifications (Preferred) - CISSP, CISM, CISA, or equivalent senior-level certification Skills & Leadership Attributes - Deep expertise in risk management, compliance, and security frameworks - Strong ability to translate technical risks into business outcomes - Proven success in influencing executive and board-level stakeholders - Experience building long-term security roadmaps - Strong problem-solving, prioritization, and decision-making skills - Ability to manage multiple priorities and client demands Benefits - Aguinaldo (25 days – above legal requirement) - Vacation + 25% premium - IMSS + Major medical insurance (family included) - Monthly savings fund + pantry vouchers - Quarterly performance bonus opportunities - Paid life events leave (parental, marriage, bereavement) - Pet Insurance (because pets are family) - And more — see full details at dyopath.com/careers Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

• Translate business strategy into revenue-generating technology solutions • Shape, package, and monetize services that clients actively buy • Build and evolve managed services that clients adopt, expand, and stay for • Lead cross-functional teams that own outcomes, not just activity • Influence company direction as a key member of the leadership team • Direct line between your decisions and revenue growth • Define and deliver a multi-year technology strategy aligned to growth, customer outcomes, and operational excellence • Own and evolve our service catalog (offerings, SLAs, pricing, packaging) • Partner with Sales and Marketing to bring solutions to market that resonate and sell • Own or influence revenue growth, gross margin, and service profitability • Provide senior sponsorship for the cybersecurity program • Drive S/NOC performance, SLA delivery, and incident response • Lead enterprise architecture across cloud, data, networking, and integration • Act as a trusted advisor to internal leaders and clients • Lead leaders across IT, architecture, operations, and security

• Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization • Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs) • Segment offerings by customer size, vertical, and business unit • Ensure alignment between what is marketed, sold, delivered, and supported • Maintain a normalized product and service catalog • Own all supporting documentation, including internal and client-facing materials • Establish governance for documentation standards, templates, and approvals • Develop and maintain cost models, pricing structures, and MSRP • Continuously refine unit economics (ticket costs, delivery costs, infrastructure support) • Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications • Define and drive AI-enabled delivery strategies across services • Build and communicate product roadmaps and release cycles

• Own and optimize the Salesforce ecosystem with a focus on CPQ (Revenue Cloud), automation, and system integrity • Design automation that reduces manual work and improves business efficiency • Partner across Sales, Finance, and Operations to build real solutions • Influence how Salesforce supports company growth and scalability • Work with emerging capabilities like AI and Agentforce • Play a key role in expanding and integrating business-critical platforms • Administer Salesforce including users, profiles, roles, permissions, and security model • Maintain system health, data integrity, and governance across environments • Support release management, sandbox testing, and deployment processes • Design, build, and maintain Salesforce Flows and automation • Streamline workflows and eliminate manual processes • Translate business requirements into scalable system solutions • Own Salesforce CPQ including product configuration, pricing, and quoting workflows • Manage approvals, renewals, amendments, and contract lifecycle alignment • Partner with Sales Operations and Finance to align pricing strategy and margins • Support and enhance integrations including Conga Contracts and Klient PSA • Troubleshoot system issues across integrations and automation workflows • Maintain system documentation and configuration standards • Build and optimize reports and dashboards for Sales, Finance, and Operations • Ensure data accuracy through validation rules and data hygiene initiatives • Support audit and compliance reporting requirements • Support emerging Salesforce capabilities including AI and Agentforce • Act as a bridge between technical teams and business stakeholders • Contribute to system enhancements, special projects, and platform expansion

Role Description As a SNOC Engineer II, you will play a critical role in detecting and responding to security threats, troubleshooting complex network and system issues, and performing root cause analysis to prevent future incidents. The SNOC Engineer II (Security) works across security, network, systems, and cloud domains to ensure operational stability and compliance. - Detect and respond to security threats across network, systems, and cloud environments. - Troubleshoot and resolve complex technical issues, performing root cause analysis to prevent future incidents. - Act as an escalation point for unresolved alerts/issues. - Mentor SNOC Engineer I team members and assist with technical development. - Create and improve Standard Operating Procedures (SOPs) and knowledge base documentation. - Collaborate on projects to integrate new technologies and improve reliability. - Support compliance initiatives (CMMC, SOC 2, ISO 27001). Qualifications - Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience). - Preferred certifications: - CompTIA Security+ - CySA+ - Network+ - Cisco Certified Network Associate (CCNA) - Microsoft Certified: Azure Administrator Associate - ITIL Foundations Requirements - 2+ years in SOC, NOC, IT support, or infrastructure operations. - Ability to combine cybersecurity expertise with exceptional customer‑centric communication and engagement. - Strong troubleshooting and incident response skills across security, network, systems, and cloud domains. - Familiarity with SIEM platforms, monitoring tools, and alert management systems. - Excellent communication and documentation skills. - Ability to work independently and collaboratively in a fast-paced environment. Benefits - Medical, Dental & Vision Coverage - Life Insurance - 401(k) with company match - “You Pick a Day” paid holiday - FSA & HSA options - Pet Insurance (because pets are family!) - …and much more!