• Build strong client relationships and lead teams in building solutions that align with product vision and customer experience outcomes • Collaborate with cross-functional, international teams to iteratively deliver contact center products in line with time and budget constraints • Establish and manage complex requirement backlogs across contact center platforms (e.g., Genesys, Amazon Connect, Five9, Google CES) • Facilitate discussions and create processes for scope management and feature prioritization across CCaaS implementations • Lead technical discussions with engineers to help define system architecture, telephony integrations, and data flows to guide feature development • Organize and lead journey mapping, user story mapping, and other product-oriented workshops with internal and client stakeholders • Champion effective communication by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences • Coach internal and external teams on improved CCaaS product processes and practices • Manage and mentor other product team members to support their career growth and contribute toward a psychologically safe environment • Help drive improvement and development of the Product discipline within the CCaaS organization • Adept at leveraging AI-powered tools and platforms for personal and professional use, and to act as a champion for AI adoption across teams

• Serve as a government-approvable alternate CQC System Manager on any active federal project • Deploy to project sites on short notice to fill QCM vacancies • Maintain current qualifications and resume packages for CQC System Manager approval • Execute the full CQC system when deployed: three-phase inspections, QC daily reporting, submittal review and management • Provide expert, on-demand technical and procedural support to all Ameresco Federal site QCMs • Coach and develop site QCMs, raising consistency across the portfolio • Conduct field audits and QC program assessments of active projects • Standardize QC plans, documentation, and reporting practices • Maintain proficiency in government QC systems and ensure projects meet electronic reporting obligations.

Role Description Responsável por garantir fluidez, previsibilidade, sustentabilidade financeira e evolução contínua da operação, estruturando processos, indicadores e padrões replicáveis entre contas. Atua como elo entre clientes, equipes técnicas e áreas de apoio, assegurando alinhamento contratual, eficiência operacional, mitigação de riscos e escalabilidade do modelo de entrega em qualquer formato (outsourcing, squads gerenciadas e/ou sustentação). Responsibilities - Acompanhar o consumo do budget contratado e garantir que a operação se mantenha dentro do orçamento acordado - Preservar ou melhorar a margem EBITDA da conta, mantendo o equilíbrio entre produtividade e custo - Avaliar constantemente o retorno que estamos gerando por hora investida e propor ajustes quando faz sentido - Identificar desvios orçamentários antecipadamente, evitando impactos significativos no resultado - Definir e manter vivos os rituais, indicadores e fluxos padrão da operação (Incident, Request, Change, etc.) - Assegurar que toda a equipe siga os processos definidos - Manter dashboards atualizados e auditáveis — SLA, backlog, capacidade, tendências - Mapear riscos (contratuais, técnicos, operacionais) e ter um plano ativo para mitigá-los - Garantir a entrega conforme o escopo acordado, dentro do prazo e com qualidade - Garantir a proteção do escopo contratado e renegociar quando necessário, evitando surpresas financeiras - Monitorar indicadores de SLA, backlog e capacidade, intervindo preventivamente diante de sinais de risco - Atuar como ponto focal da operação, mantendo relacionamento estruturado e transparente com o cliente - Traduzir dados e indicadores operacionais em insights estratégicos para a liderança do cliente - Alinhar escopo, recursos disponíveis e prazos de forma clara e estruturada - Estruturar templates e padrões reutilizáveis que possam ser replicados em outras operações - Identificar oportunidades de automação para redução de esforço manual e ganho de eficiência operacional - Garantir a implantação estruturada de novas contas, com processos organizados e resultados previsíveis - Promover a melhoria contínua da maturidade operacional da conta Benefits - Trilha de carreira - Convênio Farmácia - Totalpass - Assistência Médica - Incentivo a certificação e qualificação - Cultura Deal

• As a senior individual contributor on the Global Campaigns team, you will define and evolve integrated global campaign strategy to deliver measurable pipeline and revenue impact. • You will own end-to-end campaign execution, shaping scalable frameworks that connect Field, Partner, Product Marketing, Sales, and Customer Experience to drive growth and maximize business outcomes across regions. • Drive cross-functional development and execution of global campaign strategies aligned with business objectives, owning pipeline contribution targets and campaign-driven revenue outcomes across regions. • Deliver quarterly global end-to-end campaign plans covering strategy, messaging, segmentation, tactic mix, budget, enablement, and performance KPIs. • Establish best practices and scalable models for integrated, multi-channel demand programs. • Build integrated, full-funnel multichannel programs — from lead generation through close — anchored in compelling storytelling across the buyer journey. • Design and execute scalable ABM programs across 1:few and 1:many motions, using digital engagement, personalized content, events, and direct mail to influence stakeholders in target accounts. • Apply a data-driven approach to continuously optimize campaigns, making strategic tradeoffs across channels, audiences, and investments to maximize outcomes. • Drive cross-functional alignment with Field Marketing, Partner Marketing, Sales, BDR/SDR, and Customer Success to ensure consistent global execution and improve lead-to-revenue outcomes. • Collaborate with Marketing Operations, Sales Ops, and Analytics to advance attribution, lead scoring, dashboards, and campaign measurement standards.