Delivery Manager

Location

Brazil

Posted

1 day ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Delivery Manager

Deal Group

Role Description Responsável por garantir fluidez, previsibilidade, sustentabilidade financeira e evolução contínua da operação, estruturando processos, indicadores e padrões replicáveis entre contas. Atua como elo entre clientes, equipes técnicas e áreas de apoio, assegurando alinhamento contratual, eficiência operacional, mitigação de riscos e escalabilidade do modelo de entrega em qualquer formato (outsourcing, squads gerenciadas e/ou sustentação). Responsibilities - Acompanhar o consumo do budget contratado e garantir que a operação se mantenha dentro do orçamento acordado - Preservar ou melhorar a margem EBITDA da conta, mantendo o equilíbrio entre produtividade e custo - Avaliar constantemente o retorno que estamos gerando por hora investida e propor ajustes quando faz sentido - Identificar desvios orçamentários antecipadamente, evitando impactos significativos no resultado - Definir e manter vivos os rituais, indicadores e fluxos padrão da operação (Incident, Request, Change, etc.) - Assegurar que toda a equipe siga os processos definidos - Manter dashboards atualizados e auditáveis — SLA, backlog, capacidade, tendências - Mapear riscos (contratuais, técnicos, operacionais) e ter um plano ativo para mitigá-los - Garantir a entrega conforme o escopo acordado, dentro do prazo e com qualidade - Garantir a proteção do escopo contratado e renegociar quando necessário, evitando surpresas financeiras - Monitorar indicadores de SLA, backlog e capacidade, intervindo preventivamente diante de sinais de risco - Atuar como ponto focal da operação, mantendo relacionamento estruturado e transparente com o cliente - Traduzir dados e indicadores operacionais em insights estratégicos para a liderança do cliente - Alinhar escopo, recursos disponíveis e prazos de forma clara e estruturada - Estruturar templates e padrões reutilizáveis que possam ser replicados em outras operações - Identificar oportunidades de automação para redução de esforço manual e ganho de eficiência operacional - Garantir a implantação estruturada de novas contas, com processos organizados e resultados previsíveis - Promover a melhoria contínua da maturidade operacional da conta Benefits - Trilha de carreira - Convênio Farmácia - Totalpass - Assistência Médica - Incentivo a certificação e qualificação - Cultura Deal

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