• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber) • Act on alarms indicating both service-impacting and potential service-impacting issues • Initiate and perform troubleshooting of faults and outages across relevant platforms • Resolve incidents at first line whenever possible, minimizing escalation to second-level support • Take full ownership of incidents and drive them to resolution and restoration • Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting • Ensure accurate and timely documentation during and after incident resolution • Maintain clear and structured communication with internal and external stakeholders during major incidents • Track SLA commitments, follow up on progress, and coordinate resolution across teams • Prepare root cause analysis and outage reports • Act as a SPOC during planned maintenance and outages • Configure and contribute to the development of NOC monitoring tools and processes • Collaborate with internal teams to improve troubleshooting and information sharing

• Monitorear alarmas, dashboards, disponibilidad del servicio, conectividad y eventos de red. • Registrar, actualizar y documentar incidentes en herramientas ITSM o ticketing. • Realizar validaciones iniciales ante fallas o degradación de conectividad. • Revisar estado de enlace, pérdida de paquetes, disponibilidad de dispositivos, alarmas, túneles y eventos básicos de red. • Escalar incidentes según severidad, SLA y procedimientos definidos. • Apoyar monitoreo operativo de ambientes Cisco Meraki / SD-WAN. • Documentar troubleshooting, evidencias, avances, causa probable, escalaciones y cierre de tickets. • Coordinar con Senior NOC Engineers, Tier 3, vendors, carriers o proveedores cuando sea necesario. • Seguir runbooks, procedimientos operativos y criterios de escalamiento.

Role Description Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Network Administrator Tier 2 (Network Operations Center) with a Top-Secret security clearance to support TGS and our government customer. - Develop an understanding of our existing IT infrastructure while actively searching for improvement areas - Streamline workflows by implementing inventive technical solutions - Engage with stakeholders, updating them on IT development processes and costs - Drive organization-wide process optimization - Meet short- and long-term business goals - Evaluate existing and emerging technologies on a regular basis Qualifications - Excellent analytical skills - Knack for finding creative solutions - Solid understanding of IT topics - Keen attention to detail - Strong interpersonal skills - Excellent verbal and written communication skills Requirements - Top Secret security clearance - Design and test technical architecture - Connect with subject matter experts (SMEs) to identify problem areas - Propose IT solutions to company challenges - Develop and review code - Ensure comprehensive IT documentation - Partner with teams across business functions to drive organizational efficiency Preferred Qualifications - Familiarity with coding languages, operating systems, and databases - Understanding of process optimization and deployment - Experience working with various infrastructure platforms - Ability to organize and prioritize critical projects - Interest in new and developing technologies - Willingness to work closely with various business units Benefits - Competitive compensation - Extraordinary benefits package including health, dental, and vision insurance - 401K with company matching - Flexible spending accounts - Paid holidays - Three weeks paid time off - And more Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

• Managing escalated tickets from Tier 1/2 and installation groups • Interfacing with off-net carriers • Performing network adjustments as needed • Ensuring customer configurations are current • Maintaining and creating technical documentation • Analyzing and resolving advanced service issues • Collaborating with cross-functional teams • Monitoring and optimizing network performance • Updating and maintaining records of customer interactions