• Managing escalated tickets from Tier 1/2 and installation groups • Interfacing with off-net carriers • Performing network adjustments as needed • Ensuring customer configurations are current • Maintaining and creating technical documentation • Analyzing and resolving advanced service issues • Collaborating with cross-functional teams • Monitoring and optimizing network performance • Updating and maintaining records of customer interactions

• Monitors hosted systems using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols • Monitors multiple communications channels including chat rooms, email, and telephones for information and updates related to incident response or planned state changes to systems that would require adjustments to normal response procedures • Makes necessary changes to the campus domain name system (DNS) system following established industry standard Hostmaster protocols based on customer requests • Makes necessary changes to enterprise storage systems based on established protocols and requests • Monitors local and wide area networks using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols

Network Operations Center Analyst Location: DC, Washington Description: Hybrid 2 Days Onsite/3 Days Remote in Washington, DC Our client seeks a NOC Analyst to support enterprise network and infrastructure monitoring within a 24x7 federal operations environment. The role encompasses real-time monitoring, event triage, ticketing, and coordination with infrastructure and operations teams to maintain availability, performance, and reliability. The position requires experience in a NOC or similar IT operations setting, with knowledge of monitoring tools, escalation workflows, and operational reporting. Due to federal security clearance requirements, applicant must be a United States Citizen. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $45.00 to $50.00/hr. w2 Responsibilities: - Perform real-time network and infrastructure monitoring across enterprise systems in a 24x7 NOC environment. - Identify, triage, and respond to network outages, system alerts, and performance events. - Monitor servers, endpoints, network devices, and cloud infrastructure for availability and performance. - Create, update, and manage incident tickets with proper documentation and escalation. - Follow established ticketing and escalation workflows to route issues to appropriate teams. - Coordinate with system administrators, engineers, and infrastructure teams for issue resolution. - Track incident status and provide updates to stakeholders and operations leadership. - Support operational reporting, including incident trends, outage reporting, and performance metrics. - Contribute to documentation, runbooks, and standard operating procedures. - Identify opportunities for operational improvements and monitoring enhancements. Experience Requirements: - 3–5 years in network operations, IT operations, or NOC environments. - Hands-on experience with network monitoring and outage/event triage. - Experience with infrastructure, server, endpoint, and/or network device monitoring. - Proficiency with ticketing systems and escalation workflows. - Coordination experience with infrastructure or system operations teams. - Operational reporting and metrics tracking. - Familiarity with enterprise IT environments across on-prem and cloud. - Understanding of incident management processes. - Ability to work in a shift-based 24x7 operations environment. - Preferred exposure to tools and platforms such as Splunk, Microsoft Sentinel, Microsoft Defender, Rapid7 InsightVM, Device42, Jira, Confluence, AWS, Azure, Intune, Okta, Entra ID, CyberArk, Microsoft Purview, Appian, and Oracle. - Preferred familiarity with ITIL, regulated or federal environments, cybersecurity operations or SOC settings, and relevant certifications such as CompTIA Network+ or Security+. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system. • Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues. • Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner. • Ensure proper escalation to technology operations teams and local system technicians. • Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues. • Maintain a detailed cause and resolutions log of customer and associate-related incidents. • Ensure that the handover to next shift is up-to-date and communicated at the end of the shift. • Confirm network events and issues are identified and properly escalated to the responsible management levels.