Manage event planning documents, oversee supplies inventory, produce printed materials, and provide on-site support for various events, ensuring accuracy and efficiency in a fast-paced, detail-oriented environment.

IT Operations Analyst Location: Remote, USA Job Description: ID 2026-19471 Overview Element is looking to hire an IT Operations Analyst. As an IT Operations Analyst, you will be required to drive operational excellence throughout the technology organisation by executing a high standard of day-to-day operational support of Enterprise & Cyber Services (E&CS) services provided to the Element business. This function is integral to the success of Service Operations as a whole. The role will be working in a TOC (Technology Operations Centre) environment, responsible for monitoring, troubleshooting, and taking restorative actions as defined in published KB articles, and ensuring the delivery and availability of ALL services within the Element business. The IT Operations Analyst will report directly to the regional OCC/NOC Lead. Hours required for the role: This position has a rotational schedule. The main schedule will be Monday through Friday 8:00 am - 5:00 pm (In Office) and every 5th-6th week will work Monday through Friday 11:00 am - 8:00 pm (Remote). Please note: Sponsorship is not available for this opportunity. Responsibilities - Monitor and provide first-person contact support for the production infrastructure, systems and applications in line with availability, response, and resolution SLAs. - Provide first-line technical support for end users across desktops, laptops, and mobile devices. - Diagnose and resolve hardware and software issues on Windows systems, particularly Lenovo laptops and desktops. - Configure and support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. - Ensures the quality and ongoing capability to deliver remote hands-and-eyes-on services across multiple geographies. - Investigates, triages, resolves or escalates any alerting generated through monitoring tools or incident tickets in Halo ITSM. - Identify and verify service impact on customers, and escalate to subject-matter experts to support problem resolution. - Responds to and coordinates resources in the event of a Major Incident, supporting the Major Incident Managers. - Assist in coordinating operations and engineering teams to identify errors and anomalies. - Ensure that all IT (Information Technology) teams (internal and external) follow the E&CS Global Technology Incident and Major Incident Management Processes for every incident and ensure appropriate governance and oversight are maintained. - Maintains, develops, and improves reporting capabilities and contributes regular reports to management on compliance with SLA objectives. - To always operate following Element’s Purpose, Mission, Vision, and Values. - To work in accordance with all Elements’ policies, procedures, and standards at all times. Skills / Qualifications Skills & Qualifications - Knowledge of networking principles as well as a knowledge of the specific technologies used by clients, such as switches and routers, networking infrastructure technologies, LAN, WAN (Wide Area Networks) technologies. - Knowledge of Active Directory, DHCP, DNS, SharePoint, SQL, Windows OS, Mac OS, VPN, VM’s, Wireless Technology, Citrix, etc. - Knowledge of monitoring tools such as Zabbix, Big Panda, etc. - Working knowledge of ITSM Tools such as Halo ISTM. - Experience of working and delivering in a high-pressure environment with multiple priorities. - Strong time management and efficiency skills, organised and delivery-focused, good planning skills, and process-driven. - Be able to proactively manage customer expectations. Essential Skills - Strong experience supporting Microsoft Windows operating systems. - Solid knowledge of Microsoft 365 applications and services. - Experience supporting Lenovo laptops and desktop hardware. - Basic networking knowledge, including shared printers, file shares, and TCP/IP fundamentals. - Previous Operations experience, preferably with a Command Centre style environment such as a NOC, etc., where observability, response and resolution are key objectives. - Understanding of Halo ITSM or a similar ITSM tool - Technology-related degree level or higher qualification - Any professional certifications, such as Microsoft, Cisco, AWS, Google, etc. 
 - ITIL V4 Foundation Desirable Skills Knowledge of Apple devices, including macOS, MacBook hardware, and iPhone/iOS support. Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• Serve as the strategic nexus between Finance, IT, and engineering teams, driving financial accountability and cost efficiency across our global cloud footprint. • Leverage data-driven insights and governance frameworks to optimize cloud investments, enable transparent chargeback models, and support mission-critical programs with scalable, cost-effective solutions. • Aggregate, normalize, and analyze multi-cloud consumption data (AWS, Azure, GCP) to identify trends, anomalies, and cost-saving opportunities. • Develop and maintain dashboards, scorecards, and executive-level reports on cloud spend, forecast accuracy, and cost allocation. • Partner with Finance and business unit leaders to establish rolling cloud budgets, consumption forecasts, and variance analyses. • Implement and enforce FinOps governance policies, tagging standards, and budget guardrails to ensure adherence to organizational financial controls. • Design, deploy, and continuously refine chargeback and showback mechanisms that allocate cloud costs to product lines and projects, driving ownership and accountability. • Collaborate with architecture and engineering teams to execute rightsizing, Reserved Instance/Savings Plan procurement, spot-instance strategies, and automated shutdown schedules. • Act as the subject-matter expert to advise senior leadership on cloud financial implications of new services, migration patterns, and emerging technologies. • Facilitate FinOps training workshops and working sessions to embed best practices across global technical teams.

Posting Title: Operations Development Partner Reports To: Senior Manager Program Manager, Operations Development Location: Remote Salary Range: $120,000 to $150,000 *This position is eligible for the annual performance bonus plan. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets. WHO WE ARE Since 1954, Cupertino Electric, Inc. (CEI) has been powered by people who’ve built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. And we've done it with integrity for more than 70 years. We’re problem solvers and innovation seekers. We’re team players and safety fanatics. And we're proud to be part of Quanta Services (PWR:NYSE), North America's largest employer of skilled craft labor. Because what we do is important, but how we do it is everything. THE PEOPLE TEAM To be a truly great company, you need great people, and you need to put them first. The People Team at Cupertino Electric helps employees create and achieve unlimited possibilities for themselves and the company. With services like internal communications, marketing, talent management, employee relations, and total rewards, the People Team supports the over 4,900+ employees at CEI who safely engineer and build complex commercial, data center and energy projects across the United States. ABOUT THE ROLE The Operations Development Partner plays a key role within the Operations Development Training team, owning the PM Career Development Program, supporting individuals on the project management career path. In partnership with people managers and leaders and through one-on-one connections with PM Team members, this role will focus on enabling growth, reinforcing training, collecting and managing data and ensuring participants have the guidance and resources needed to become effective, confident project managers. This program is designed to be highly supportive and developmental—not evaluative or punitive—serving as a trusted partner in employees’ learning journey. This role will support employee development while performance evaluations will remain the responsibility of people managers. - Own the CEI PM Career Development Program, stewarding project team members in PE or APM roles and those who are new to CEI toward success - Provide consistent engagement with individuals enrolled in the project management career path - Identify strengths and opportunities for enhancement of the PM Career Development Program and drive implementation of continuous improvement initiatives - Discuss current project responsibilities, where they’re strong and where there’s opportunity for support - Partner with PM leadership and PM individuals to set meaningful, strategically aligned development goals and track progress over time - Identify gaps in understanding or skill development and guide individuals toward appropriate resources or actions - Act as a trusted advisor and accountability partner to enable progress and confidence - Monitor the effectiveness of internal evaluation and IDP tools - Collect, evaluate and report development data to OD and PM leadership. - Provide insights, suggestions, and recommendations to managers to enable them to improve the development and engagement of their employees ABOUT YOU - Strong interpersonal skills with the ability to build trust and rapport quickly - Proven ability to coach, mentor, or guide others in a professional or training environment - Excellent verbal and written communication skills; confident and clear communicator - Self-driven and collaborative - Highly organized with strong attention to detail and follow-through - Experience with tracking, analyzing, and presenting data in a meaningful way - Ability to balance multiple participants and priorities effectively - Ability and willingness to travel to offices and jobsites roughly 6 times per year MINIMUM QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: High School Diploma or Equivalent, Bachelor’s preferred Preferred experience - 5+ years' experience in project management, operations, or program management environments - Familiarity with construction project management methodologies - Experience working in training, learning & development, or talent development programs Key Attributes for Success - Outgoing and approachable, with a genuine passion for helping others succeed - Structured and organized, with the ability to manage multiple coaching relationships - Empathetic and supportive, focused on growth rather than evaluation - Proactive and solution-oriented - Comfortable using data to tell a story and inform decisions #LI-SA1 #LI-REMOTE