Role Description We're looking for a Paid Media Ops Specialist to work with our US client. They’re a small and mighty team that’s fast-growing and looking to evolve into a world-class leading agency, driving amazing results as marketers. As a Paid Media Ops Specialist, you will handle operational execution of campaigns, pixel tracking and reporting, supporting the Account Lead in driving and achieving performance goals for our clients. - Manage and optimize Paid Media campaigns across Google Ads (Search, Display, Performance Max, YouTube) and/or LinkedIn Ads. - Analyze campaign performance, identify opportunities, and implement strategies to improve results and ROI. - Set up, audit, and maintain conversion tracking using Google Tag Manager, including advanced tracking methods such as custom events, APIs, JavaScript implementations, and element visibility triggers. - Build, maintain, and analyze dashboards in Looker Studio using Supermetrics and other reporting tools. - Leverage AI tools to improve productivity, research, reporting, strategy development, ideation, data analysis, and campaign execution. - Monitor campaign data, generate actionable insights, and provide performance recommendations based on analytics. - Collaborate with clients and internal teams through video calls, Slack, and project management tools. - Manage multiple projects simultaneously while ensuring deadlines and client deliverables are met. - Continuously identify automation opportunities to improve efficiency, including Google Ads Scripts, Zapier, and other workflow tools. - Stay up to date on Paid Media trends, platform updates, and best practices. Qualifications - 3+ years of hands-on experience managing Google Ads and/or LinkedIn Ads campaigns with budgets of $10K+ per month. - Bachelor's degree in Science, Mathematics, Engineering, Marketing, or a related field. - Strong expertise in Google Ads products (Search, Display, Performance Max, YouTube) and LinkedIn Ads. - Experience using automation tools such as Google Ads Scripts, Zapier, or similar solutions. - Strong understanding of AI tools and how to apply them for research, writing, strategy, data analysis, and productivity. - Advanced conversion tracking experience using Google Tag Manager. - Experience building and managing dashboards in Looker Studio and using Supermetrics. - Strong analytical skills with advanced Excel proficiency (Pivot Tables, VLOOKUPs, charts, reporting). - Excellent verbal and written communication skills in remote environments. - Highly organized, process-driven, and able to manage multiple projects independently. - Proven track record of driving measurable Paid Media results and improving campaign performance. - Strong passion for Paid Media and continuous learning within the industry. Requirements - Experience in B2B SaaS or Enterprise Technology. - Experience with additional Paid Media channels such as Reddit Ads or Programmatic Advertising. - Web development skills (HTML, CSS, JavaScript). - Experience with landing page optimization and tools such as Unbounce. - Previous experience working in an agency, startup, or consulting environment. Benefits - Work remotely Monday - Friday, 40 hours a week (no weekends). - Vacation: 10 business days a year. - Holidays: 5 National Holidays a year. - Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day). - Parental Leave. - Health Care Reimbursement. - Active Lifestyle Reimbursement. - Quarterly Home Office Reimbursement. - Payroll Deduction Purchase Plans. - Longevity Bonus. - Continuous Learning Bonus. - Access to Training and Professional Development Platforms.

Role Description Join BILL as a Manager, Procurement Operations, Enablement and Analytics on our Strategic Sourcing and Procurement team. This is a highly cross-functional role at the center of how BILL manages supplier relationships and vendor programs, controls company spend, matures sourcing functions, and keeps financial operations running without friction for the business. With a critical platform migration on the horizon, the team is evolving toward a more data-driven, analytics-forward operating model. In this role, you will own procurement operations, support in maturing our analytics functions, and help develop sourcing enablement capabilities. This is a high-ownership role where operational accuracy and analytical rigor is critical. - Develop vendor management structure, including assessment of critical business relationships and financial efficiency. - Own end-to-end procurement operations in Coupa, including contract routing and signature, PO issuance, supplier onboarding intake, and ongoing data maintenance to keep the platform accurate and audit-ready. - Develop a framework for MSAs, SOWs, and related purchase agreement standards. - Mature and manage a procurement analytics function to support Strategic Sourcing: maintain the strategic supplier and contract dashboard, generate regular reporting for leadership and internal stakeholders, and flag risk signals that require follow-up. - Develop and distribute data-driven narratives and reports in collaboration with the Strategic Sourcing team, translating procurement data into actionable storylines that support vendor strategy. - Serve as a primary contributor and team lead in BILL's tech development including Coupa and Oracle. Ensure functional high standards, data integrity validation, and coordination with cross-functional partners. - Continually improve upon and deliver an excellent Procurement experience for our internal customers. - Develop and grow a sourcing enablement function that supports the team with RFP administration, SBR administration, stakeholder experience and questionnaires, and internal newsletters and reporting. - This is a people manager role with 1 direct report. Mentor and provide guidance, task prioritization, and day-to-day oversight to team members. - Partner with Legal, Accounts Payable, Finance, and InfoSec to move procurement actions through required reviews and approvals with speed and accuracy. - Identify and implement automation opportunities within Technical and procedural workflows, including maintaining and improving existing automated intake processes. AI focus encouraged. Qualifications - Minimum of 4-7 years of experience in procurement operations, vendor management, or accounts payable, with direct hands-on experience in a P2P platform such as Coupa, Oracle or a comparable system. - Bachelor’s Degree in Business, Supply Chain, Finance or a related field is required; CPM or CPSM certification is preferred. - Demonstrated ability to manage procurement workflows with precision: PO management, contract routing, supplier onboarding, business stakeholder experience, and platform data hygiene. - Experience building or maintaining reporting and dashboards that translate procurement data into summaries and insights for stakeholders and leadership. - Strong organizational and analytical skills with a detail-oriented, process-driven approach to work; you move quickly, follow through consistently, and produce high-quality output. - Experience managing or coordinating with a direct report, contractor, or vendor resource. - Comfort working cross-functionally and communicating clearly in writing, including structured email and Slack communications, internal reports, and executive-facing summaries. - Experience developing a Procurement function. - Experience running end-to-end RFP processes with business owners and other stakeholders. - Experience in and an understanding of strategic sourcing best practices and how those best practices should be reflected in policies, processes, and tools. Desired Qualifications - Experience with or exposure to ERP migration projects, particularly transitions involving Coupa, Oracle, or SAP. - Familiarity with supplier risk management, vendor master data, or sourcing enablement practices. - CPM or CPSM certification, or equivalent professional development in procurement or supply chain management. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.

Role Description We are seeking a Billing Support Coordinator with strong experience in insurance operations, revenue cycle workflows, and patient billing support. This role sits at the center of the patient's financial journey and plays a critical role in ensuring accuracy, compliance, and clear communication across patients, payers, and internal teams. The ideal candidate brings hands-on experience with: - Insurance verification - Prior authorizations - Benefit interpretation - Payer rules They should be comfortable contributing to process improvement and SOP development as we continue to scale. Qualifications - Prior experience in medical billing, insurance operations, revenue cycle, or patient financial services (healthcare environment strongly preferred). - Hands-on familiarity with insurance verification, benefit breakdowns, and prior authorization processes. - Experience working with Medicare and commercial payers is a strong advantage. - Exposure to DME, sleep medicine, or diagnostic services is a plus. - Excellent written and verbal communication skills, with the ability to explain complex billing, insurance, and financial concepts clearly and compassionately to patients. - Strong attention to detail, organizational skills, and reliability, with the ability to manage competing priorities and meet deadlines in a fast-paced environment. - Patient-centered, solutions-oriented approach with confidence handling sensitive financial conversations and complex insurance or billing issues. - Ability to work independently while collaborating effectively with cross-functional teams to resolve issues and improve the patient experience. - Process-oriented mindset with experience interpreting payer policies, optimizing workflows, developing documentation, and contributing to operational improvements. Requirements - Serve as a primary point of contact for patients regarding billing, insurance coverage, invoices, and payment questions (this includes phone calls, emails and any other form of patient communication). - Provide clear, empathetic explanations of benefits, estimates, and patient responsibility. - Resolve escalated or complex billing inquiries with a patient-first mindset. - Perform and support insurance verification, benefit investigations, and eligibility checks for sleep-related services. - Assist with prior authorization tracking, documentation follow-up, and payer-specific requirements. - Support insurance claim submissions by ensuring accurate patient, payer, and service data. - Identify payer discrepancies, denials, or policy conflicts and escalate appropriately. - Process patient payments and assist with payment plan setup when applicable. - Issue, track, and reconcile invoices in collaboration with finance and operations teams. - Maintain accurate billing and insurance records across internal systems (e.g., CRM, billing platforms). - Work closely with billing, clinical, operations, and patient services teams to ensure alignment between insurance workflows and patient onboarding. - Act as a liaison when needed between internal teams and payer representatives to clarify coverage or authorization requirements. - Contribute to SOP creation and refinement related to billing, insurance verification, and prior authorization workflows. - Identify inefficiencies, recurring issues, or patient pain points and propose practical improvements. - Support quality assurance efforts to ensure compliance with payer guidelines and internal standards. Benefits - Be part of an international team across the US, Paris, Belgium, and Vienna. - Comprehensive health benefits (medical, dental, vision). - 401(k) with company match. - 20 days PTO + 10 paid holidays + sick leave. - FREE One Medical membership. - Internet stipend. Company Description Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule.

Role Description The Wisconsin Foundation and Alumni Association (WFAA) is seeking a Service Operations Automation Administrator to join our Information Technology team. The Service Operations Automation Administrator is accountable for end-to-end ownership of the Zendesk platform, including: - Configuration, administration, governance, and continuous improvement of the Zendesk platform. - Leading a measurable program of AI-enabled operational efficiencies across service delivery for the Infrastructure and Security teams. - Maintaining a roadmap, enforcing standards, optimizing workflows, and partnering with stakeholders to improve agent productivity, self-service, and the overall end-user experience. - Streamlining intake-to-resolution processes, expanding knowledge management, and improving customer service. Please note: This position can work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin. Qualifications - Associate degree in Information Technology, Computer Science, or equivalent experience. - 7+ years of experience in service operations, ITSM/service desk operations, or related roles. - 3+ years of hands-on Zendesk administration experience. - Demonstrated delivery of measurable operational improvements. - Strong analytical skills and comfort with service metrics and reporting. - Proven ability to gather requirements and manage a prioritized backlog. - Ability to work under pressure and handle multiple tasks simultaneously. - Strong communication and interpersonal skills. - Ability to work effectively in a team environment. - Demonstrated aptitude for learning new technologies. - Ability to design, document, and maintain effective procedures and processes. - Capable of maintaining confidentiality regarding information related to WFAA. Requirements - Experience implementing AI-enabled support capabilities. - Experience with Zendesk integrations and/or automation platforms. - Knowledge management program ownership. - Familiarity with ITIL/ITSM concepts. - Certifications (nice-to-have): Zendesk Administration credentials, ITIL Foundation. Benefits - Competitive pay. - Outstanding benefits program, including a generous 10% 401k contribution after one year of service.