Dreem Health

Role Description The Verification of Benefits Specialist is responsible for conducting comprehensive insurance eligibility and benefit investigations to ensure accurate patient access, transparent financial communication, and compliant revenue cycle operations. - Verifies coverage and determines network status (facility and provider-level). - Identifies authorization requirements and calculates patient financial responsibility prior to service. - Ensures timely and precise documentation in internal systems to support Good Faith Estimates, billing accuracy, and clean claim submission. - Requires direct patient interaction to obtain updated insurance details and clarify benefit information. - Proactively communicates financial expectations in a professional, empathetic, and compliant manner. The ideal candidate combines technical insurance knowledge with strong communication skills, critical thinking, and the ability to manage high-volume workflows without compromising accuracy. This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. Qualifications - Prior experience with pre-authorizations and insurance authorizations; experience in sleep medicine (e.g., PSG, Home Sleep Testing, PAP therapy, GLP-1 therapy) is a plus. - Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems. - Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment. - Ability to work autonomously while interacting effectively with healthcare providers and payors. - Foundational understanding of Insurance Authorization process and medical record management. - A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes. Requirements - Completion of a Medical Assistant program or equivalent healthcare experience. - Excellent customer skills with an ability to multitask in a fast-paced environment. - High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey. Benefits - Be part of an international team across the US, Paris, Belgium, and Vienna. - Comprehensive health benefits (medical, dental, vision). - 401(k) with company match. - 20 days PTO + 10 paid holidays + sick leave. - FREE One Medical membership. - Internet stipend. Company Description Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. At Sunrise Group, we’re tackling real sleep health challenges that affect millions. We keep things clear and simple, value trust and collaboration, and lead with optimism and compassion. These values guide everything we do.

About Dreem Health, by Sunrise Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule. Your opportunity Dreem Health is leading the way in modern sleep apnea care, combining cutting-edge technology with compassionate, patient-centered support. As a Sleep Technologist, you will play a central role in our treatment team, serving as a trusted partner to patients throughout their journey to better sleep and health. This position offers the opportunity to be deeply involved in every stage of patient care—from the initiation of PAP therapy to long-term follow-up and hands-on support through any challenges that arise. Your expertise will directly impact treatment success, patient satisfaction, and adherence, as you help individuals overcome barriers and regain quality of life through consistent, effective therapy. This is a meaningful opportunity for a motivated Sleep Technologist to help redefine the future of sleep health—one patient at a time. What you bring - Holds an RPSGT credential from the BRPT (or an equivalent certification), or is a Registered Respiratory Therapist from the NBRC (or an equivalent certification); - Must be certified, registered, or licensed to practice in the state of California; - Ability to initiate PAP therapy and to monitor adherence according to company policy. - Ability to troubleshoot PAP devices. - Experience with an EMR/EHR system or database system - Exceptional communication and organizational skills - Comfort with digital tools, multitasking, and a dynamic team environment - A genuine passion for patient care, improving healthcare access and patient outcomes What makes you stand out - Prior experience in a durable medical equipment (DME) setting or sleep medicine practice, including hands-on experience with mask fitting and selection, PAP setup, troubleshooting equipment issues, and monitoring patient adherence to PAP therapy - Technical knowledge of RPM and remote software (e.g., Airview). - An understanding of healthcare insurances and billing - High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey. Benefits that make a difference - Be part of an international team across the US, Paris, Belgium, and Vienna - Comprehensive health benefits (medical, dental, vision) - 401(k) with company match - 20 days PTO + 10 paid holidays + sick leave - Continuing Medical Education (CME) to supporting your growth and ongoing professional development - FREE One Medical membership - Internet reimbursement Our team values At Dreem Health — and across Sunrise — we believe in keeping things clear and simple. We make sleep medicine more accessible by cutting through complexity and focusing on what truly matters: helping people sleep and feel better. We count on one another, building trust through dependable actions and authentic teamwork. And we always let the sun rise — leading with optimism, compassion, and the belief that better sleep unlocks a healthier, fuller life. We value people, not just paper. Don't quite meet every qualification? Apply anyway! We're interested in your unique perspective and what you'll bring to our team. Tell us your story and why you're passionate about improving sleep health. Real-world experience, empathy, and a genuine desire to help patients often matter more than checking every box. Compensation $65,000 - $75,000 Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind. Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

About Dreem Health, by Sunrise Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule. Dreem Health is America's leading digital sleep clinic that's fixing the broken sleep care patient journey. We connect patients with sleep specialists through a straightforward telehealth platform, eliminating lengthy wait times and complicated in-lab testing. Our clinicians diagnose sleep disorders using home-based tests and deliver effective treatment plans that patients can easily follow. Dreem Health is managed by the Sunrise Group, a breakthrough technology company that's revolutionizing sleep care with innovative diagnostic and treatment technologies, including a home sleep test that's changing how sleep apnea is diagnosed. Together, we're tackling one of healthcare's biggest challenges: helping the 1+ billion people affected by sleep disorders get the care they deserve. Backed by Amazon's Alexa Fund and $35M in funding, we're just getting started. Your opportunity As a Patient Care Coordinator at Dreem Health, you’ll play a critical role in shaping the patient experience from start to finish. You won’t just support our healthcare providers and answer patient inquiries — you’ll own key aspects of our service delivery, drive improvements based on real patient feedback, and help create the operational foundation for a fast-growing digital sleep clinic. This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. You’ll learn how to navigate a tech-enabled care environment, collaborate closely with cross-functional teams, and be part of building a better, more accessible future for sleep health. If you thrive in a dynamic, mission-driven setting and are excited to grow with a company that’s redefining care, we’d love to meet you. What you bring - Previous experience in a patient/customer facing role - Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems - Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment - Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners - Foundational understanding of billing processes and durable medical equipment (DME) - A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes What makes you stand out - Completion of a Medical Assistant program or equivalent healthcare experience - Strong understanding of healthcare insurances and referral processes - High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey. Benefits that make a difference - Be part of an international team across the US, Paris, Belgium, and Vienna - Comprehensive health benefits (medical, dental, vision) - 401(k) with company match - 20 days PTO + 10 paid holidays + sick leave - FREE One Medical membership - Internet reimbursement Our team values At Dreem Health — and across Sunrise — we believe in keeping things clear and simple. We make sleep medicine more accessible by cutting through complexity and focusing on what truly matters: helping people sleep and feel better. We count on one another, building trust through dependable actions and authentic teamwork. And we always let the sun rise — leading with optimism, compassion, and the belief that better sleep unlocks a healthier, fuller life. Our hiring process Recruiter Screen > Use Case > Care Coordinator Lead & Hiring Manager Interview > Reference Check > Offer > Background Check We value people, not just paper. Don't quite meet every qualification? Apply anyway! We're interested in your unique perspective and what you'll bring to our team. Tell us your story and why you're passionate about improving sleep health. Real-world experience, empathy, and a genuine desire to help patients often matter more than checking every box. Compensation $41K-$52K Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Dreem Health is hiring a Clinical Capacity & Workforce Planning Lead to build and optimize the engine behind how our providers deliver care at scale. This role ensures our clinical supply can keep up with our demand — intelligently, predictively, and sustainably. - Own the structure behind provider calendars across all 50 states. - Approve leave requests while protecting minimum service levels. - Proactively open and adjust clinical agendas based on demand. - Ensure consistent coverage as we scale. - Engage patients proactively when providers are unavailable. - Reschedule thoughtfully to maintain patient satisfaction and provider productivity. - Analyze utilization trends and identify demand surges. - Partner closely with HR to trigger hiring at the right moment. - Collaborate with credentialing and licensing teams. - Build dashboards and forecast capacity. Qualifications - 3–7 years in operations, workforce planning, healthcare ops, or scheduling management. - Strong analytical and systems thinker. - Comfortable interacting directly with patients. - Experienced in high-growth or fast-paced environments. - Confident making decisions balancing human and business needs. - Excellent communicator (both internal teams and patients). - Exceptional organizational and stakeholder-management skills. Requirements - Experience in telehealth or multi-state operations. - Familiarity with provider licensing processes. - Experience building dashboards or operational reporting. Benefits - Meaningful work that directly improves peoples’ lives. - Be part of an international team across the US, France, Belgium. - Annual company offsite. - Comprehensive health benefits (medical, dental, vision). - FREE One Medical membership. - 401(k) with company match. - 20 days PTO + 10 paid holidays + 80 hours paid sick leave. - Internet stipend. - Compensation: $62k-$72k per year.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're hiring a Contracting & Credentialing Specialist who will be responsible for supporting all credentialing, licensing, and payer contracting activities within the Managed Care Contracting & Credentialing Department. This role ensures MD, APRN, RPSGT, RTT profiles and facilities are appropriately credentialed and licensed (include Rx authority and autonomous practice when applicable), re-credentialed, and contracted in compliance with regulatory, payer, and organizational requirements. This is a hands-on role reporting directly to the Sr. Manager, Contracting & Credentialing, works closely with internal stakeholders, payers, and external agencies to support timely onboarding and ongoing compliance. At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and we’re proud of the experience we provide to patients. We feel responsible for making it better every day. If you’re looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice - this role is for you! What You’ll Do - Coordinate end-to-end provider credentialing and re-credentialing processes with commercial and government payers, including application submission - Prepare, submit, and track credentialing applications through CAQH and payer portals - Support payer contracting activities, including data collection, application submission, and follow-up - Submit and follow up on licensing activities with multi-state boards and provide update and visibility to leadership - Maintain accurate provider credentialing files in accordance with regulatory and accreditation standards (federal, state and local regulations) - Monitor credentialing timelines and proactively address delays or deficiencies - Serve as a liaison between providers, internal departments, and payers regarding credentialing, licensing and contracting status - Maintain credentialing databases and ensure data integrity across systems - Assist with audits, reporting, and credentialing (licensing) metrics as requested - Support licensing needs guided by the organizations growth - Stay current on payer requirements, regulatory changes, and industry best practices - Provide administrative and project support to the Senior Manager of Contracting & Credentialing as needed Qualifications - Bachelor’s degree or equivalent experience preferred - 3+ years of experience in provider credentialing, licensing and/or managed care contracting - Sleep Clinic, Sleep device and Telehealth (multi-state) experience is a plus - Strong working knowledge of state boards, CAQH, payer portals, and credentialing workflows - Familiarity with ACHC, AASM, CMS, and state regulatory requirements - Strong attention to detail, organization, and follow-up skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Excellent written and verbal communication skills - Credentialing certification (CPCS or CPMSM) a plus Benefits - Meaningful work that directly improves peoples’ lives - Be part of an international team across the US, France, Belgium - Annual team offsite - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Monthly phone and internet stipend Compensation $60,000 - $70,000 depending on experience. We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you’re excited about building something new in healthcare. So if you think you could make an impact here, reach out to us. Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves keeping patients engaged in therapy long after treatment begins. It is not a passive follow-up role; you will actively support the continuity journey for patients enrolled in our internal PAP treatment program. - Report directly to the Customer Success Manager - Contribute to the stability and growth of our recurring revenue model - Keep patients engaged in therapy through timely outreach and proactive retention efforts - Support reduced churn and reliable reorder cadence - Ensure a high-quality, seamless resupply experience Qualifications - 2+ years in healthcare coordination, DME, or care navigation - Experience with PAP/CPAP resupply (strong plus) - Strong patient communication skills with a high level of empathy and professionalism - Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams - Confidence navigating digital tools and care platforms - Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows - Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail - Genuine commitment to improving patient experience, therapy adherence, and continuity of care - Operational and automation mindset - Availability to work Central Time (CST) business hours (preferred) Requirements - Work within a tech-enabled, AI-supported care environment - Collaborate with clinical, billing, and operations teams - Help track engagement and reorder metrics - Execute timely and proactive resupply outreach - Follow structured retention workflows - Maintain accurate reorder tracking - Communicate clearly and compassionately with patients - Escalate clinical or billing issues appropriately - Support adherence monitoring efforts Benefits - Meaningful work that directly improves peoples’ lives - Be part of an international team across the US, France, Belgium - Annual team offsite - Comprehensive health benefits (medical, dental, vision) - FREE One Medical membership - 401(k) with company match - 20 days PTO + 10 paid holidays + 80 hours paid sick leave - Internet stipend

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Full-Time Nurse Practitioner to deliver exceptional sleep care as a vital member of Dreem Health’s clinical team. Reporting to the Medical Director, you’ll screen, diagnose, and treat patients struggling with sleep issues, directly shaping their health outcomes and quality of life. This is a hands-on, high-impact role where clinical excellence meets patient-centered care. - A Patient-Focused Approach: This role requires a high level of empathy and understanding of patients' needs. You will strive to provide exceptional patient service and support throughout their care journey. - Excellent Communication Skills: Strong communication is key for interacting with patients, providers, and internal teams. Your ability to clearly relay complex medical information and accurately convey patient feedback is crucial. - Proactive, Innovative and Tech-Friendly: We seek a proactive, innovative thinker. You will identify areas for improvement, contributing to service enhancements. - Critical Thinking Skills: Always challenge the status quo. We can and we need to improve continuously the way we deliver care, and shape the patient experience. - Prioritization Skills: In this multifaceted role, strong prioritization and time management skills are crucial. You will be tasked with juggling various responsibilities, ensuring seamless service delivery and optimal patient satisfaction. - Flexibility in the role: We need someone who has the ability and willingness to adapt to changing circumstances, environments, tasks, and requirements. You’ll have the opportunity to make a meaningful difference in each patient’s health while contributing to a vibrant, supportive, and rapidly expanding clinical environment focused on redefining sleep health. At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and we’re proud of the experience we provide to patients. Qualifications - A minimum of 5 years experience of direct patient care. - A minimum of 3 years of experience in sleep or sleep medicine is required for candidates who wish to start within one month. - Applicants without prior sleep experience must enroll in the Dreem Health Academy program — a paid, 4-week training course. Completion of this course is mandatory before beginning any work with patients. - A Master’s or Doctoral degree in nursing from an accredited college or university. - A CA APRN License AND one or more additional state licenses are required. - An active CA Furnishing license and an active DEA license (eligible to DEA license). - Must be able to work full time, a minimum of 36 hours per week, 5 days per week, Monday through Friday. Requirements - Providing comprehensive sleep medicine care via telemedicine. - Thoroughly documenting patient interactions using our customized EHR. - Applying appropriate billing procedures. - Participating in quality control and improvement activities. - Returning patient messages and calls in a timely fashion. - Facilitating referrals to other healthcare professionals and medical facilities. - Keeping current with and following AASM guidelines and clinic medical protocols in your clinical care and decisions. Benefits - Meaningful work that directly improves people’s lives. - Be part of an international team across the US, France, Belgium. - Annual team offsite. - Comprehensive health benefits (medical, dental, vision). - Continuing Medical Education (CME) to support your growth and ongoing professional development. - FREE One Medical membership. - 401(k) with company match. - 20 days PTO + 10 paid holidays + 80 hours paid sick leave. - Monthly phone and internet stipend. Compensation $130,000 - $140,000 depending on experience. We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you’re excited about building something new in healthcare. So if you think you could make an impact here, reach out to us. Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.