Role Description Join BILL as a Manager, Procurement Operations, Enablement and Analytics on our Strategic Sourcing and Procurement team. This is a highly cross-functional role at the center of how BILL manages supplier relationships and vendor programs, controls company spend, matures sourcing functions, and keeps financial operations running without friction for the business. With a critical platform migration on the horizon, the team is evolving toward a more data-driven, analytics-forward operating model. In this role, you will own procurement operations, support in maturing our analytics functions, and help develop sourcing enablement capabilities. This is a high-ownership role where operational accuracy and analytical rigor is critical. - Develop vendor management structure, including assessment of critical business relationships and financial efficiency. - Own end-to-end procurement operations in Coupa, including contract routing and signature, PO issuance, supplier onboarding intake, and ongoing data maintenance to keep the platform accurate and audit-ready. - Develop a framework for MSAs, SOWs, and related purchase agreement standards. - Mature and manage a procurement analytics function to support Strategic Sourcing: maintain the strategic supplier and contract dashboard, generate regular reporting for leadership and internal stakeholders, and flag risk signals that require follow-up. - Develop and distribute data-driven narratives and reports in collaboration with the Strategic Sourcing team, translating procurement data into actionable storylines that support vendor strategy. - Serve as a primary contributor and team lead in BILL's tech development including Coupa and Oracle. Ensure functional high standards, data integrity validation, and coordination with cross-functional partners. - Continually improve upon and deliver an excellent Procurement experience for our internal customers. - Develop and grow a sourcing enablement function that supports the team with RFP administration, SBR administration, stakeholder experience and questionnaires, and internal newsletters and reporting. - This is a people manager role with 1 direct report. Mentor and provide guidance, task prioritization, and day-to-day oversight to team members. - Partner with Legal, Accounts Payable, Finance, and InfoSec to move procurement actions through required reviews and approvals with speed and accuracy. - Identify and implement automation opportunities within Technical and procedural workflows, including maintaining and improving existing automated intake processes. AI focus encouraged. Qualifications - Minimum of 4-7 years of experience in procurement operations, vendor management, or accounts payable, with direct hands-on experience in a P2P platform such as Coupa, Oracle or a comparable system. - Bachelor’s Degree in Business, Supply Chain, Finance or a related field is required; CPM or CPSM certification is preferred. - Demonstrated ability to manage procurement workflows with precision: PO management, contract routing, supplier onboarding, business stakeholder experience, and platform data hygiene. - Experience building or maintaining reporting and dashboards that translate procurement data into summaries and insights for stakeholders and leadership. - Strong organizational and analytical skills with a detail-oriented, process-driven approach to work; you move quickly, follow through consistently, and produce high-quality output. - Experience managing or coordinating with a direct report, contractor, or vendor resource. - Comfort working cross-functionally and communicating clearly in writing, including structured email and Slack communications, internal reports, and executive-facing summaries. - Experience developing a Procurement function. - Experience running end-to-end RFP processes with business owners and other stakeholders. - Experience in and an understanding of strategic sourcing best practices and how those best practices should be reflected in policies, processes, and tools. Desired Qualifications - Experience with or exposure to ERP migration projects, particularly transitions involving Coupa, Oracle, or SAP. - Familiarity with supplier risk management, vendor master data, or sourcing enablement practices. - CPM or CPSM certification, or equivalent professional development in procurement or supply chain management. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.

Role Description We are seeking a Billing Support Coordinator with strong experience in insurance operations, revenue cycle workflows, and patient billing support. This role sits at the center of the patient's financial journey and plays a critical role in ensuring accuracy, compliance, and clear communication across patients, payers, and internal teams. The ideal candidate brings hands-on experience with: - Insurance verification - Prior authorizations - Benefit interpretation - Payer rules They should be comfortable contributing to process improvement and SOP development as we continue to scale. Qualifications - Prior experience in medical billing, insurance operations, revenue cycle, or patient financial services (healthcare environment strongly preferred). - Hands-on familiarity with insurance verification, benefit breakdowns, and prior authorization processes. - Experience working with Medicare and commercial payers is a strong advantage. - Exposure to DME, sleep medicine, or diagnostic services is a plus. - Excellent written and verbal communication skills, with the ability to explain complex billing, insurance, and financial concepts clearly and compassionately to patients. - Strong attention to detail, organizational skills, and reliability, with the ability to manage competing priorities and meet deadlines in a fast-paced environment. - Patient-centered, solutions-oriented approach with confidence handling sensitive financial conversations and complex insurance or billing issues. - Ability to work independently while collaborating effectively with cross-functional teams to resolve issues and improve the patient experience. - Process-oriented mindset with experience interpreting payer policies, optimizing workflows, developing documentation, and contributing to operational improvements. Requirements - Serve as a primary point of contact for patients regarding billing, insurance coverage, invoices, and payment questions (this includes phone calls, emails and any other form of patient communication). - Provide clear, empathetic explanations of benefits, estimates, and patient responsibility. - Resolve escalated or complex billing inquiries with a patient-first mindset. - Perform and support insurance verification, benefit investigations, and eligibility checks for sleep-related services. - Assist with prior authorization tracking, documentation follow-up, and payer-specific requirements. - Support insurance claim submissions by ensuring accurate patient, payer, and service data. - Identify payer discrepancies, denials, or policy conflicts and escalate appropriately. - Process patient payments and assist with payment plan setup when applicable. - Issue, track, and reconcile invoices in collaboration with finance and operations teams. - Maintain accurate billing and insurance records across internal systems (e.g., CRM, billing platforms). - Work closely with billing, clinical, operations, and patient services teams to ensure alignment between insurance workflows and patient onboarding. - Act as a liaison when needed between internal teams and payer representatives to clarify coverage or authorization requirements. - Contribute to SOP creation and refinement related to billing, insurance verification, and prior authorization workflows. - Identify inefficiencies, recurring issues, or patient pain points and propose practical improvements. - Support quality assurance efforts to ensure compliance with payer guidelines and internal standards. Benefits - Be part of an international team across the US, Paris, Belgium, and Vienna. - Comprehensive health benefits (medical, dental, vision). - 401(k) with company match. - 20 days PTO + 10 paid holidays + sick leave. - FREE One Medical membership. - Internet stipend. Company Description Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We’re fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule.

Role Description The Wisconsin Foundation and Alumni Association (WFAA) is seeking a Service Operations Automation Administrator to join our Information Technology team. The Service Operations Automation Administrator is accountable for end-to-end ownership of the Zendesk platform, including: - Configuration, administration, governance, and continuous improvement of the Zendesk platform. - Leading a measurable program of AI-enabled operational efficiencies across service delivery for the Infrastructure and Security teams. - Maintaining a roadmap, enforcing standards, optimizing workflows, and partnering with stakeholders to improve agent productivity, self-service, and the overall end-user experience. - Streamlining intake-to-resolution processes, expanding knowledge management, and improving customer service. Please note: This position can work remotely, with periodic travel to Madison expected throughout the year. Remote candidates must reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin. Qualifications - Associate degree in Information Technology, Computer Science, or equivalent experience. - 7+ years of experience in service operations, ITSM/service desk operations, or related roles. - 3+ years of hands-on Zendesk administration experience. - Demonstrated delivery of measurable operational improvements. - Strong analytical skills and comfort with service metrics and reporting. - Proven ability to gather requirements and manage a prioritized backlog. - Ability to work under pressure and handle multiple tasks simultaneously. - Strong communication and interpersonal skills. - Ability to work effectively in a team environment. - Demonstrated aptitude for learning new technologies. - Ability to design, document, and maintain effective procedures and processes. - Capable of maintaining confidentiality regarding information related to WFAA. Requirements - Experience implementing AI-enabled support capabilities. - Experience with Zendesk integrations and/or automation platforms. - Knowledge management program ownership. - Familiarity with ITIL/ITSM concepts. - Certifications (nice-to-have): Zendesk Administration credentials, ITIL Foundation. Benefits - Competitive pay. - Outstanding benefits program, including a generous 10% 401k contribution after one year of service.

• Serve as the primary point of contact for all debit card operations, addressing inquiries and issues from both internal and external stakeholders across the company. • Collaborate with the Product team on the design and implementation of debit card pilots and new payment initiatives. • Own and manage relationships with key vendors, including card processors, card printers, BIN sponsors, and other critical service providers, to ensure the successful operation of debit card programs. • Oversee the debit card supply chain, including collateral ordering, in conjunction with third-party vendors to guarantee timely card issuance to members. • Act as the primary systems administrator for all card processing platforms, working closely with processor partners to troubleshoot and resolve issues across the organization, maintaining smooth operation of card programs. • Manage and resolve cardholder disputes within the card processor system, ensuring timely and accurate resolution. • Proactively identify and implement opportunities to streamline processes and improve the efficiency of debit card operations, reducing operational costs and improving service delivery. • Create and maintain comprehensive internal documentation for all debit card related processes, ensuring knowledge sharing and consistency. • Develop, implement, and manage fraud rules and strategies to minimize financial losses while maintaining a positive customer experience. • Oversee, evaluate, and optimize tooling related to debit card operations, including fraud monitoring and reporting tools, ensuring the use of the most effective technologies. • Monitor fraud trends, analyze data, and implement proactive measures to mitigate risks and prevent fraudulent activity.