• Serve as the primary point of contact for all debit card operations, addressing inquiries and issues from both internal and external stakeholders across the company. • Collaborate with the Product team on the design and implementation of debit card pilots and new payment initiatives. • Own and manage relationships with key vendors, including card processors, card printers, BIN sponsors, and other critical service providers, to ensure the successful operation of debit card programs. • Oversee the debit card supply chain, including collateral ordering, in conjunction with third-party vendors to guarantee timely card issuance to members. • Act as the primary systems administrator for all card processing platforms, working closely with processor partners to troubleshoot and resolve issues across the organization, maintaining smooth operation of card programs. • Manage and resolve cardholder disputes within the card processor system, ensuring timely and accurate resolution. • Proactively identify and implement opportunities to streamline processes and improve the efficiency of debit card operations, reducing operational costs and improving service delivery. • Create and maintain comprehensive internal documentation for all debit card related processes, ensuring knowledge sharing and consistency. • Develop, implement, and manage fraud rules and strategies to minimize financial losses while maintaining a positive customer experience. • Oversee, evaluate, and optimize tooling related to debit card operations, including fraud monitoring and reporting tools, ensuring the use of the most effective technologies. • Monitor fraud trends, analyze data, and implement proactive measures to mitigate risks and prevent fraudulent activity.

Role Description This is a full remote position. Hiring all shifts (1st, 2nd, 3rd). We are seeking an Operations Representative ('Safety Analyst' title internally) to join Gaggle’s Operations Team in reviewing and analyzing online activity of K-12 students. This is a unique opportunity that offers a chance to make a real difference in the lives of millions of students across the country. This position requires focus and dedication to make quick and accurate decisions on repetitive work. This team is credited with uncovering bullying, threats of violence, suicide attempts, self-harm situations, domestic abuse, mental health struggles, drug abuse, and many other situations where a student needs intervention from a caring adult. What you will be doing - Reviewing and analyzing student activity to identify a need for intervention related to student safety or well-being while maintaining quality and efficiency goals. - Communicating with our customers, designated emergency contacts, at a school district to relay important information. - Fielding phone calls and emails from customers about student incidents in a responsive, resourceful, and professional manner. - Applying sound judgment and knowledge from previous related experience to make the best decisions to keep students safe. - Recording and maintaining concise notes regarding each incident in Salesforce CRM. - Identifying trends, utilizing research to make decisions, and collaborating with other Operations Analysts to make recommendations for decision strategy. - Working closely with department leadership to develop processes and procedures to reach company goals. - Auditing decisions made by others with a focus on accuracy and efficiency to improve the quality of decisions made on the team. - Operating as a single contributor on a team with a high level of ownership of individual outcomes. Qualifications - Experience using a variety of desktop and web-based applications. We use Salesforce, Service Cloud, Slack and Sling here at Gaggle. - Experience in crisis management, child advocacy, content moderation, or a related field or degree. - A strong comfort level in communicating sensitive information through email, text, and phone. - The ability to stay focused on the same task for long uninterrupted periods. - A passion for reading and excellent reading comprehension. - Confidence to operate independently and autonomously within a virtual team environment. - A high degree of ownership of individual outcomes and contribution to the department and company goals. - A passion for continuous improvement and a willingness to manage change with grace. - Fluency in Spanish is a plus. Requirements - Reports to Operations Supervisor. - This role requires job-based access to protected data, which must occur within the United States. - This is a work-from-home position; a reliable high-speed connection and a private, dedicated work area is required. - Exposure to graphic content that may contain nudity; workspace should allow for privacy. - This role requires sedentary and/or light-duty office work as well as high visual acuity. - This team operates 24/7; work days may require flexibility and extended hours. - The ability to reach expectations and manage work-life balance with minimal supervision. Benefits - We’re a remote-first company; our team works together across all 50 US states. - PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources. - Dental insurance (including orthodontia) through Guardian. - Vision insurance through BCBS/EyeMed. - HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution. - 401(k) plan with immediate vesting and a 4% company contribution with each paycheck. - Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance). - Flexible PTO. - Generous, 100% to 70% paid leave plans, up to 90 days. - Pet Insurance Discount Program. - Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues. Company Description Gaggle is proud to be recognized as a 2023 Top Workplace and also a proud recipient of the 2024 Top Workplaces USA Today award. We are committed to equal opportunity without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex. At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.

Learning Operations Specialist — Contractor Location: USA, Remote Hours: Up to 35 hours a week Duration: 6 months Schedule: Availability expectations will be mutually agreed upon at engagement start and will generally align with standard business hours Monday through Friday. Additional availability may be requested around program launches and key milestones, subject to mutual agreement between the Company and the contractor. Compensation: $53.50/hour About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work. The Role SimplePractice is seeking an independent contractor with demonstrated expertise in learning operations and LMS administration to support a six-month project engagement with our Talent Development function. This engagement is central to the buildout of our learning ecosystem from the ground up, and will require a contractor who can deliver specialized services across LMS administration, HRIS and courseware integrations, program logistics, reporting, vendor management, and process documentation. The contractor will bring deep technical proficiency in LMS platforms, a proven ability to build systems and surface data-driven recommendations, and a client-focused approach to inquiry management and issue resolution. Experience applying AI tools to accelerate delivery — including drafting communications, building documentation, and identifying patterns in learner data — is strongly preferred. We are currently launching Sana and Udemy in phases. These platforms are new to the organization, and the rollout will require ongoing configuration, support, troubleshooting, and iterative improvements as we learn what works. The contractor will provide specialized services to ensure each phase launches smoothly and that the systems are refined and optimized based on defined project outcomes. This is an engagement estimated at up to 35 hours per week, though the nature of the work will vary across the engagement period. Some services are ongoing throughout the engagement (LMS administration, learner support), some are cyclical around program launches (communications, enrollment, dashboard creation), and some are foundational deliverables that taper once systems and processes are established (documentation, SOPs, QA checklists). Priorities and active workstreams will be determined through regular project check-ins and mutual agreement between the Company and the contractor. SimplePractice operates in a Slack-based environment and Slack is the primary communication channel across the organization. The contractor will receive and respond to project communications and support inquiries primarily through Slack, with response expectations and protocols to be agreed upon at engagement start.. Scope of Services LMS Administration & Systems - Administration and maintenance of Sana LMS, including course configuration, learner access, group management, and content publishing - Monitor and validate learner data feeds from Workday to ensure accurate synchronization within Sana - Configure and maintain automations that support onboarding workflows and training assignments - Troubleshoot LMS issues and including training assignments, automations, and integrations are functioning properly - Define and recommend key metrics for new course and program launches in Sana, proposing what to track and why based on program goals - Build and maintain reporting dashboards in Sana Insights that enable ongoing monitoring of program performance and eliminate the need for manual report pulls - When surveys are launched in Sana, create dashboards that surface results for the team in real time. - Collect and consolidate training data from third-party courseware providers and incorporate into Sana reporting as needed - Manage relationships with third-party courseware vendors, including contract tracking and content library maintenance Program Operations & Logistics - Support program logistics including enrollment, scheduling, and coordination for learning programs across the employee lifecycle - Support phased rollouts of Sana and Udemy, including launch preparation, post-launch troubleshooting, learner communication, and recommending iterative improvements between phases based on feedback and usage data - Manage the TD communications and production calendar and coordinate launch support for new programs, courses, and initiatives - Create and maintain process documentation, SOPs, and playbooks so team knowledge is not dependent on any one person - Support the creation of QA checklists and content standards for decentralized content creators across the organization Learner Support & Team Collaboration - Respond to LMS support inquiries submitted through agreed-upon channels within agreed-upon response timeframes - Respond to support inquiries with a friendly, responsive, and solutions-oriented approach - Surface patterns from learner support inquiries and recommend process or content improvements to reduce recurring issues - Collaborate with internal teams as needed, including IT, People Tech, and team leads, and the broader Talent Development team - Contribute to admin, execution, and launch work as part of a small team where everyone pitches in - Adapt hours and availability around program launches and key milestones Desired Skills & Experience - Previous experience delivering projects or managing operations within Learning and Development, Talent Development, or People Operations functions - Demonstrated ability to manage multiple concurrent workstreams and deliver against defined project timelines - Proven experience implementing, administering, or managing a Learning Management System (LMS) - Experience troubleshooting LMS workflows, automations, and integrations - Demonstrated experience applying AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate delivery of operational work including communications, documentation, and data analysis - Demonstrated ability to identify issues and surface recommendations proactively as part of project delivery - Strong experience with reporting and data analysis within LMS platforms - Demonstrated ability to manage client communication and inquiry management on project engagements, including timely and solutions-oriented responses to support requests - Experience creating and maintaining process documentation and SOPs - Ability to deliver independently against a defined scope of work Bonus Points - Experience with Sana LMS - Experience working with HRIS integrations such as Workday - Experience managing third-party courseware integrations and vendor relationships - Experience supporting program logistics, enrollment operations, or learning program launches - Experience defining launch metrics and building reporting dashboards or data visualizations within LMS platforms, with the ability to work in other tools as needed California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com. Notice to Candidates: SimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (simplepractice.com/careers) and reputable job boards like our official LinkedIn or Indeed pages. All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, no-reply@greenhouse.io or no‑reply@linkedin.com email addresses. Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers. Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process.

• Manage incoming deployment requests and work orders • Build, track, and drive projects through successful completion • Schedule the right resources based on skills, availability, scope, and location • Ensure accurate project tracking, revenue capture, and operational reporting • Maintain strong communication across internal teams, customers, and partners • Coordinate schedules with project stakeholders • Calculate and apply project adjustments • Manage deployment logistics and ensure projects remain on schedule • Ensure completed work orders are properly closed • Reconcile time and cost center information