• Extensive knowledge of inventory tracking and other methods of resolving accounts discrepancies • Resolves billing or service problems by clarifying the clients dispute; determining the cause of the service problem, selecting and explaining the best solution to solve the service problem, expediting dispute correction or adjustment, and following up to ensure resolution • Audit and investigate to identify discrepancies between accounts and resolve them • Research payment and dispute documentation within company and client’s billing/payment systems • Provide backup documentation as justification of bill cancellations and adjustments • Maintains financial accounts by following up on payment promises and adjustments

• Perform requirements gathering and data analysis to support ETL development and healthcare data transformation initiatives • Create detailed mapping documents and technical specifications based on business and system requirements • Partner with ETL developers, DBAs, and configuration teams to ensure accurate implementation of data solutions • Analyze data using SQL and data models to identify transformation logic, trends, and business insights • Develop test cases and support testing (unit, integration, system, and UAT) to validate that solutions meet design and business expectations

• Lead data analysis efforts by gathering requirements, designing mapping documents, and developing technical specifications to support ETL, reporting, conversion, and interface solutions • Mentor, direct, and support data analysts while coordinating work assignments with development leads and project teams to ensure timely delivery • Analyze healthcare data and transformation requirements using SQL, schemas, data models, and data dictionaries to support accurate solution design • Partner with ETL, reporting, conversion, configuration, and DBA teams to ensure mappings, code, and technical solutions align with documented business requirements • Develop test cases and support testing and validation activities across units, system integration, system, and user acceptance testing to ensure solutions meet design and business expectations

Role Description Are you ready to take on a challenge where your expertise in data analytics, omnichannel performance, CRM, and digital campaigns can make a real impact? Great! We are looking for a Salesforce & Omnichannel Data Analytics Lead (m/f/d) to join our commercial team and help turn data into actionable insights. This position offers a fully remote setup for candidates located in the UK. - Integrate, validate and analyze data from CRM, digital platforms and other sources to create a unified and actionable view of customer activities. - Define, standardize and monitor KPIs across CRM and digital platforms to ensure transparency, alignment and action. - Develop, automate and maintain omnichannel and sales force effectiveness dashboards, and deliver campaign and engagement performance metrics across brands and geographies to assess performance and identify improvement areas. - Conduct ad-hoc deep dives and root cause analyses to support tactical decision-making and strategic planning across markets and products. - Ensure data quality, consistency and structure across internal and external sources. - Act as the senior point of contact for all analytics topics related to field force, digital and omnichannel performance. Qualifications - Master’s degree in Data Science, Business Analytics or a related field. - Proven experience in omnichannel engagement analytics, digital campaigns, CRM metrics, field force performance and social media data analysis. - Experience in the pharmaceutical, biotech or medical device industry is an advantage. - Proficiency in reporting and visualization tools such as Power BI and working knowledge of Python for data analysis, automation and advanced analytics. - Advanced knowledge of CRM systems such as Veeva and Salesforce as well as marketing platforms (Marketing Cloud) and Google Analytics. - Strong understanding of database structures with the ability to integrate, extract, analyze and interpret data, build dashboards from scratch and automate scalable reporting. - Fluency in English, German is a plus. Benefits - Join a passionate, mission-driven global biotech committed to protecting lives. - Collaborative culture and flexible work environment. - Opportunities for ongoing professional development and growth. Company Description Bavarian Nordic is a global vaccine company with a mission to improve health and save lives through innovative vaccines. We are a preferred supplier of mpox and smallpox vaccines to governments to enhance public health preparedness and have a leading portfolio of travel vaccines. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America. Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information, visit www.bavarian-nordic.com