Role Description Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product. - Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. - Schedule and conduct kick-off calls with new clients to understand their specific needs and goals. - Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities. - Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best client onboarding experience. - Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter. - Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap. - You will support our NAMER market and align with the timezone across NAMER. Qualifications - You are customer-obsessed, always putting our customers first and being there for them every step of the way. - You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals. - You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills. - You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers. - You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment. - Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus! - You have prior Implementation experience in the EOR industry. Requirements - Equal employment opportunity: Multiplier is an equal opportunity employer; we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

Title: Environmental Specialist (III/IV) locations CO Mead - RMM Operations OK Tulsa - Headquarters Relocation Eligible TX Marshall LA Shreveport time type Full time job requisition id R112162 Job Description: At Williams, we’re powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovation, and helps deliver reliable energy the world depends on. Join a Fortune 500 team that invests in your growth, values your contributions, and challenges you to make a lasting impact every day. Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours. As an Environmental Specialist III or IV, you will need functional and technical expertise and skills in NEPA processes, as well as in water, cultural resources and natural resource permitting. In this role, you will manage projects and programs of moderate complexity that require a specialized breadth of expertise! Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us. Responsibilities/Expectations: - Builds and maintains strong working relationships with state regulatory agencies in CO/WY or TX/LA while proactively advancing permitting strategies to support project timelines - Develops and maintains environmental policies, processes, and compliance documentation; interprets federal, state, and local regulations to ensure adherence - Assesses environmental risks, recommends mitigation strategies, and executes approved actions, including preparation of required regulatory documentation - Leads or supports environmental project planning activities such as scheduling, cost estimation, impact assessments, and reporting - Prepares and submits complex environmental permit applications, renewals, approvals, and variances, and maintains accurate permitting schedules aligned with project milestones - Conducts environmental compliance audits and due diligence investigations; identifies training needs and provides guidance, mentorship, and training to others - Monitors regulatory changes (e.g., FERC, NEPA, Clean Water Act, ESA, NHPA) and evaluates impacts on project timelines, costs, and compliance obligations - Coordinates construction-phase compliance requirements (e.g., FERC certificate conditions, spill prevention, and restoration commitments) and track implementation to closure - Develops, recommends, and implements improvements in air, water, waste management, and remediation systems; cultivates relationships with regulatory agencies and prepares status reports and briefings for leadership and project stakeholders - Other duties as assigned Environmental Specialist IV Education/Years of Experience: - Required: Bachelor’s degree and minimum eight (8) years’ environmental experience Environmental Specialist III Education/Years of Experience: - Required: Bachelor’s degree and minimum four (4) years’ environmental experience Other Requirements: - Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority - Proficiency in Microsoft Office Applications and PC skills - Strong knowledge of federal and state environmental permitting processes, including FERC and NEPA requirements - Ability to manage multiple permits across large-scale projects with aggressive deadlines - Skilled in developing permitting timelines and integrating them into overall project schedules - Excellent written and verbal communication skills for agency coordination and stakeholder engagement - Ability to lead cross-functional teams and manage external consultants effectively - Commitment to environmental stewardship and regulatory compliance - Proactive approach to identifying and resolving permitting challenges #LI-GC1 #LI-GC1 Hourly/Salary Guidelines: (Minimum, Midpoint, Maximum) $78,100 - $127,300 - $175,500 We invest in our people in ways that actually show up in your day-to-day, not just on paper. Our Total Rewards are built to support how you work, live, and plan for what’s next. Here’s a look at what that means: - Strong pay plus an annual incentive program - Hybrid work for most office roles, plus real flexibility in many field positions - Medical, dental, and vision coverage with options that fit your life, not the other way around - 401(k) with company match and an annual company contribution - Paid time off, including company and floating holidays - Paid parental leave (up to six weeks per parent), plus fertility and adoption support - Advanced AI tools and resources to help level up and work smarter - Clear paths to grow your career, with a strong culture of promoting from within - Tuition reimbursement and support for continuing education - HSA and FSA options - Company-paid life insurance and disability coverage - Employee stock purchase plan - Domestic partner benefits - Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time. Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

• Own client onboarding end to end. • Take new clients from signed contract to live AI agent, managing the full technical implementation lifecycle with clear timelines and accountability. • Integrate client systems. • Connect CRMs, lead sources, inventory feeds, websites, and third-party platforms to Lahzo's infrastructure — including legacy systems with incomplete or inconsistent data. • Configure and tune AI agents. • Set up each client's AI agent with accurate business context, communication style, product knowledge, and behavioral parameters. • Understand how prompt and configuration changes affect downstream AI behavior before they reach production. • Translate business needs into technical setup. • Work directly with account managers and clients to understand their business, and turn that understanding into agent configurations that perform. • Debug across layers. • When something isn't working, you trace it through the full stack — integration, data, prompt, and agent behavior — until it's resolved. • Reduce onboarding time. • Identify patterns across implementations and work with the team to standardize, document, and accelerate the onboarding process over time. • Document what you build.

• As an Implementation Manager, you will lead end-to-end client implementations, owning both the client experience and the technical delivery of our cloud-based payment and digital disbursement solutions. • You will operate at the intersection of client engagement, technical configuration, and operational execution, guiding clients through onboarding, translating business requirements into system configurations, and ensuring successful deployment of APIs, webhooks, funding models, and bank integrations. • You will serve as the central point of coordination across clients, Product, Engineering, and Operations, ensuring implementations are delivered efficiently, accurately, and with a high-quality client experience. • Success in this role means clients are onboarded with minimal friction and a clear understanding of platform capabilities, implementations are delivered on time with accurate configurations and successful testing, and clients are set up for long-term success with scalable payment workflows. • You will also ensure internal teams have clear visibility into progress, risks, and next steps throughout the implementation lifecycle. • This role is critical to ensuring our cloud-based payment and digital disbursement solution is implemented in a way that is technically sound, operationally scalable, and client-friendly, directly impacting client satisfaction, time-to-live, and long-term platform adoption. • Own end-to-end client implementations, leading projects from kickoff through successful go-live and post-launch transition. • Facilitate discovery workshops to assess client payment workflows, business processes, technical requirements, and success criteria. • Serve as a strategic advisor to clients, providing expert guidance on platform capabilities, implementation strategy, and industry best practices. • Build and maintain trusted relationships with key client stakeholders, driving alignment, proactive communication, and confidence throughout the implementation lifecycle. • Translate client business requirements into scalable system configurations across cloud-based payment and digital solutions. • Configure and manage platform components, including account structures, funding models, API settings, webhooks, and payment processing workflows. • Design, coordinate, and support file-based and API-driven integrations between client systems and platform services. • Oversee configuration deployment and validation across testing, staging, and production environments to ensure successful implementation outcomes. • Partner with banking, payment, and technical stakeholders to support network connectivity, certification processes, and onboarding requirements. • Conduct end-to-end testing and configuration validation to ensure solution accuracy, performance, and compliance with client requirements. • Diagnose and resolve implementation issues related to integrations, transaction processing, data flows, and platform configuration logic. • Collaborate with product, engineering, and operations teams to identify root causes, implement solutions, and drive successful project delivery. • Develop and manage implementation plans, including project milestones, deliverables, timelines, and success criteria. • Lead client and internal status meetings to drive alignment, accountability, and project progress. • Identify and mitigate project risks, dependencies, and blockers, escalating issues as needed. • Coordinate cross-functional teams across Product, Engineering, Client Experience, and Operations to ensure successful delivery. • Track project activities and go-live readiness to ensure implementations are completed on time and within scope. • Lead end-to-end user acceptance testing (UAT), validating payment workflows, funding processes, integrations, and webhook/event delivery. • Verify successful transaction processing across multiple payment rails, including ACH, card, RTP, and other supported payment methods. • Ensure all system configurations, integrations, and operational processes are tested, validated, and production-ready. • Coordinate go-live activities, driving a seamless launch and successful transition to support and operations teams. • Develop and maintain implementation documentation, solution designs, and workflow diagrams to support successful client onboarding and adoption. • Create clear, user-friendly training materials and client guides that simplify complex technical and operational processes. • Deliver client training and enablement sessions, educating users on platform functionality, payment operations, reconciliation processes, and best practices.