Transcard

• Assumes responsibility for the effective and professional completion of call center representative functions • Receives customer telephone questions and complaints in a professional manner • Answers inbound calls in a timely manner • Responds to customer inquiries • Provides personalized customer service by responding to the needs of the customer • Manages and updates customer profile with the status of each customer • Coordinate with departments to achieve customer satisfaction • Build customer loyalty by meeting customer expectations • Evaluate problems of the customers and provide logical lasting solutions • File disputes for customers in accordance with Regulation E • Replies to all corresponding email • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management • Keeps supervisor informed of significant problems • Corresponds with Fraud Department of potential fraudulent activity • Maintains effective working relations with the operations department

• Assumes responsibility for the effective and professional completion of call center representative functions. • Receives customer telephone questions and complaints in a professional manner. • Answers inbound calls in a timely manner. • Responds to customer inquiries. • Provides personalized customer service by responding to the needs of the customer. • Manages and updates customer profile with the status of each customer. • Coordinate with departments to achieve customer satisfaction. • Build customer loyalty by meeting customer expectations. • Evaluate problems of the customers and provide logical lasting solutions. • File disputes for customers in accordance with Regulation E. • Replies to all corresponding email. • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. • Keeps supervisor informed of significant problems. • Corresponds with Fraud Department of potential fraudulent activity. • Maintains effective working relations with the operations department.

• The day in the life of a Product Solutions Engineer is centered on understanding client realities, identifying systemic patterns, leading solution discovery and supporting client engagements while shaping reusable product capabilities that scale across customers. • This role works upstream of implementation to ensure Transcard’s product evolves intentionally, remains cohesive, and grows stronger with each client. • The role will work with Business Development and Business Analysts to help tell the story of our product roadmap to clients. • Lead discovery with the client alongside Business Development to understand client workflows, constraints, and root problems; define scoping and solution approach and requirements with the Business Analyst. • Prototype rapid solutions and communicate a compelling story. • Apply a strong understanding of software as a product, payments, integrations, and workflow complexity to frame problems and map end-to-end journeys. • Identify repeating patterns across clients and translate them into reusable product capabilities. • Use systems/design thinking to define what belongs in core product vs configuration vs external solutions and surface tradeoffs early. • Analyze holistic product design (scale) versus immediate bespoke needs (speed to market) and prepare recommendations that balance short-term delivery with long-term scalability and stability. • Advocate for “build once, reuse many” thinking across the organization and define phased approach for product evolution to achieve scale and speed to market needs. • Design and guide integration experiences across APIs and web portals for our clients. • Align Product, Business Development, BAs, and Architecture on boundaries and intent; create artifacts (capability maps, models, high-level architecture) to guide delivery. • Work with Business Analysts to estimate cost and effort for implementation; support troubleshooting, repairs, workarounds, or customizations as needed. • Enable internal teams and clients through presentations, training, and clear translation of technical/product concepts; ensure consistent and clear understanding of product vision. • Drafting and delivering presentations on targeted products externally and internally.

Title: Customer Service Representative - Bilingual (Spanish) - PART-TIME Weekends Location: Chattanooga, TN Job Description: Part-time Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal. Position Details: This is a part-time, hourly position. Compensation will be based on the qualifications of applicant. Location: This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship. Our corporate office is located in Chattanooga, TN. Benefits: Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) Please apply and see more job requisitions at: https://www.transcard.com/careers Essential Duties and Responsibilities: Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience. · Assumes responsibility for the effective and professional completion of call center representative functions. · Receives customer telephone questions and complaints in a professional manner. · Answers inbound calls in a timely manner. · Responds to customer inquiries. · Provides personalized customer service by responding to the needs of the customer. · Manages and updates customer profile with the status of each customer. · Coordinate with departments to achieve customer satisfaction. · Build customer loyalty by meeting customer expectations. · Evaluate problems of the customers and provide logical lasting solutions. · File disputes for customers in accordance with Regulation E. · Replies to all corresponding email. · Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. · Keeps supervisor informed of significant problems. · Corresponds with Fraud Department of potential fraudulent activity. · Maintains effective working relations with the operations department. Requirements · Customer Service Experience. · English and/or Bilingual (English & Spanish). · Interpersonal and customer service skills · Analytical and problem-solving skills · Multitasking and organizational skills · Ability to answer a high volume of calls and/or emails daily. · Ability to share work among a customer service team. · Attentiveness and patience. · Time-management skills. Eastern Standard Time (EST): Shift 1 Monday: OFF Tuesday: OFF Wednesday: OFF Thursday: OFF Friday: OFF Saturday: 7am-8pm EST Sunday: 7am-8pm EST Education and/or Certifications: · Bachelor's degree preferred or equivalent work experience The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed. No resumes from 3rd party vendors will be accepted at this time.

• This is a part-time, hourly position. • Assumes responsibility for the effective and professional completion of call center representative functions. • Receives customer telephone questions and complaints in a professional manner. • Answers inbound calls in a timely manner. • Responds to customer inquiries. • Provides personalized customer service by responding to the needs of the customer. • Manages and updates customer profile with the status of each customer. • Coordinate with departments to achieve customer satisfaction. • Build customer loyalty by meeting customer expectations. • Evaluate problems of the customers and provide logical lasting solutions. • File disputes for customers in accordance with Regulation E. • Replies to all corresponding email. • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. • Keeps supervisor informed of significant problems. • Corresponds with Fraud Department of potential fraudulent activity. • Maintains effective working relations with the operations department.

• The Product Manager at Transcard will own and define new product features and functionality, serving as the primary liaison between internal teams, external stakeholders, and senior management. • You will communicate the product vision and requirements, ensuring alignment across all levels of the organization while effectively evangelizing our offerings to clients. • This role manages and prioritizes product backlog, translates product team’s strategies to development tasks, and learns the customers' and market's requirements to put forth best-in-class payment solutions. • Own and define new product features and functionality, ensuring they align with Transcard's vision and meet market demands. • Gather input from internal stakeholders (including sales, marketing, customer support, and operations) and external clients to prioritize requirements and inform product development. • Communicate and drive internal approval from senior management for new features and functionality, ensuring buy-in and alignment with business goals. • Collaborates closely with product team to understand business goals and help identify product solutions (B2B SaaS) to the problems and requirements expressed by our customers. • Act as liaison and develop detailed product specifications and business requirements for Product team, UX team, Business Analyst, and Development teams, ensuring clarity and completeness. • Responsible for E2E technical delivery of Product, feature development and backlog. • Conduct thorough market analysis and competitive research to identify trends, opportunities, and customer pain points. • Maintain and prioritize a dynamic product roadmap, balancing stakeholder needs, business objectives, and technical feasibility. • Fully understands product offerings and services (acts as SME from technical perspective). • Lead the ideation, technical development, and launch of new features, ensuring a user-centric approach and adherence to timelines. • Agrees product iterations and allocation of deliverables within the sprints. • Act as a product evangelist internally and externally, effectively communicating product vision, benefits, and functionality to prospects, clients, and strategic partners. • Define and track key performance indicators (KPIs) to evaluate product success and inform future iterations.

• Support business growth by assisting in implementing strategic initiatives as set forth by the senior leadership team. • Management of projects aligned with service standard for the company. • Creating and managing detailed project plans, including defining necessary work packages, responsibilities, and key milestones. • Resource planning & allocation ensuring delivering projects on time and within scope and budget. • Delegate project tasks based on department need, individual strengths, skill sets and experience levels. • Coordinate people and processes to ensure that projects are delivered on time and produce the desired results. • Point of contact for everything involving a project’s organization and timeline • Responsible for/Oversees the creation and management of Project control documentation (RAID logs, Project Plans, Intake Documents, Requirements Documents etc.). • PMO process and procedure creation, implementation, and maintenance. • Meet with clients/vendor/partners/internal stakeholders to gather and clarify specific requirements of each project. • Responsible for/Oversees the translating of working business requirements into technical specification documents. • Identification, recording and management of all project risks and issues. Reporting these to the to the business and project specific stakeholders. • Manage internal and external stakeholder input to Projects and expectations of senior stakeholders and sponsors. • Organize internal and external client kick off meeting. • Setting client and internal expectations. • Requirements to be outlined to client. • Amended project plan shared with client and internally (measurable KPIs). • Organize and run internal and external (weekly) update calls to coordinate deal execution. • Prepare and present weekly progress reports to inform key management of project status. • Escalate issues and delays in the project delivery to management as needed.

• Transcard is seeking a Senior Software Engineer to join our mixed local and remote team. • The ideal candidate will write, test, secure, and maintain code for our suite of payments APIs and services. • Write high-quality (accurate, maintainable, secure, and well-documented) C# code. • Take an active interest in learning how our systems function and interact. • Follow our Software Development Lifecycle. • Assist in defining application development project plans, including scoping, scheduling, and implementation. • Assist other software engineers and business teams in resolving problems with application systems. • Communicate with vendor software support personnel to resolve issues encountered with vendor software. • Design, run, and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging. • Provide verbal and written project status updates. • Recommend and perform software improvements and upgrades. • Provide guidance and willing to pass on knowledge to junior team members. • On-call availability on a rotating schedule with other IT personnel. • Overtime hours may be required to meet project deadlines or to assist in the resolution of production issues but are not the norm.

• Support business growth by managing strategic client implementations and delivery as set forth by the senior leadership team. • Creating and managing detailed project plans, including defining necessary work packages, responsibilities, and key milestones. • Coordinate people and processes to ensure that projects are delivered on time and produce the desired results. Point of contact for everything involving a project’s organization and timeline. • Facilitate and lead client project kick-off, along with managing effective email and conference call communication with Client, Account Managers, Sales Team and Implementation Analyst throughout duration of project. • Meet with clients/vendor/partners/internal stakeholders to gather and clarify specific requirements of each project. • Responsible for/Oversees the translating of working business requirements into technical specification documents. • Identification, recording and management of all project risks and issues. Reporting these to the to the business and project specific stakeholders. • Organize and run internal and external (weekly) update calls to coordinate deal execution. • Prepare and present weekly progress reports to inform key management of project status. • Escalate issues and delays in the project delivery to management as needed. • the configuration or customization of new clients per the requirements presented by Operations Management and/or the Sales Team as well as tests and troubleshoots final system setups. • Stay current with payment industry regulations and client trends and maintain a strong knowledge of Transcard products, APIs and services. • Educate and train clients on best practices for all supported services. • Conduct testing and confirmation on all client implementations. • Collect and review new product requirements and initiate development with the IT department. • Solve difficult problems in a collaborative way with internal teams. • Develop and maintain documentation around processes. • Take ownership and accountability for the resolution of operational support issues. • Help clients through email, phone, online presentations, screen-share and in person meetings.