Travis Credit Union

Title: Vice President Total Rewards & Shared Services Location: Vacaville, California Department: People Job Description: Description Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California. We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available). Summary: The Vice President of Total Rewards and Shared Services leads enterprise Human Resources programs and operations that shape the employee experience at Travis Credit Union. This role oversees Total Rewards, Executive Compensation, Benefits, HR Shared Services, HRIS, and HR policy and compliance, ensuring programs are competitive, compliant, financially disciplined, and aligned with TCU’s values and business priorities. The VP partners closely with the Chief People Officer and senior leaders to build scalable, data-informed, and employee-centered solutions that support organizational growth and operational excellence. Principal Responsibilities: Strategic Leadership & Governance - Lead and develop a high-performing team. - Align culture, strategy, and technology, ensuring our people programs are both high-impact and future-ready. - Partner with the Chief People Officer and Executive Leadership Team to build and influence the development and implementation of forward-thinking enterprise Total Rewards strategy and programs, which will ensure the credit union’s success in attracting, developing, and retaining the best talent while engaging with People Leadership & Cross-Functional Partnership in maintaining fiscal discipline. - Lead all strategic Compensation, Benefits, and HR Shared Services processes, including salary planning and administration, variable pay development and administration, benefits programs, annual benefits design/open enrollment, HRIS/People Analytics, and HR Shared Service operations. - Create and implement functional strategic plans (3-5 years), associated budget, and staffing for the Total Rewards & HR Shared Service functions. - Serve as a subject matter expert and trusted partner for Compensation, Benefits, Perquisites, Human Resources (HR) Information Systems (HRIS) and HR Shared Services, owning the Total Rewards philosophy and approach to support the company’s continued growth and increasing organizational complexity. - Serve on HR Leadership Team and model leadership for HR function, acting as an enterprise leader across TCU. Total Rewards & Executive Compensation - Own the Compensation program roadmap, driving strategy and program development, ensuring scalable, compliant processes, strong controls, and high data and program integrity. - Participate as required in collaboration with Finance, Legal, Tax, and external advisors. - Develop executive offers and continually enhance the offer process in collaboration with Talent Acquisition for optimal effectiveness and efficiency in accordance with Total Rewards principles. - Promote pay equity and pay transparency initiatives to strengthen organizational trust and mitigate reputational risk. Benefits & Wellness - Own the Benefits & Wellness roadmap, driving innovation in program offerings in alignment with the credit union’s strategy and diverse employee population needs. - Lead the design, administration, vendor management, and compliance of benefits and wellness programs, ensuring cost effectiveness, compliance, and marketplace competitiveness. - Work in partnership with insurance consultants to ensure compliance with federal, state, and other regulatory agencies and to limit company exposure to liability associated with fiduciary responsibilities. - Remain current on benefits and employment law changes and trends; proactively recommend actions needed to comply with U.S. employment laws, governmental agency requirements, fiduciary requirements pertaining to U.S. benefit plans, and international benefits programs as applicable. HR Shared Services, HRIS & People Analytics - Own the HR Shared Services and HRIS roadmap, driving scalable, compliant processes, strong controls, and high data integrity across the employee lifecycle. - Lead the use of HR systems to improve workforce planning, personalize rewards, and strengthen insights into engagement and turnover. - Identify solutions to automate HR Shared Services, improve data quality, and increase shared services efficiency. - Ensure HR Shared Services and systems comply with legal requirements and organizational standards in the credit union industry. HR Policy, HR Compliance & Market Intelligence - Develop and implement policies that align with TCU’s people strategy and ensure Total Rewards programs are competitive with market practices and comply with federal and state laws. - Benchmark across all areas of total rewards to elevate understanding of current and future competitiveness; maintain market intelligence on pay transparency, internal equity, and emerging rewards practices. - Oversee development of communication materials and training to educate managers and employees on Total Rewards philosophies, programs, and value. - Facilitate required government reporting, non-discrimination testing, and required employee communications. Required Skills: - Demonstrated experience managing HR systems (preferably ADP Workforce). - Demonstrated success with process improvements and systems optimization. - Hands-on experience being involved in individual contributor work with a desire to build next level services. - Exceptional executive presence and communication skills, with the ability to influence senior leaders and diverse stakeholder groups. - Extensive experience overseeing self-funded and fully funded plans. - Demonstrated experience leading compensation programs, utilizing market pricing, variable pay, job evaluation, and cost modeling. - Demonstrated ability to handle shifting priorities and managing shifting priorities with competing deadlines. - Strong business acumen, financially astute, and detail oriented. - Comprehensive experience supporting all areas of HR Shared Services. - Extensive experience with Microsoft Office Suite. - Deep experience with executive compensation financial acumen, including modeling base, incentives/bonus, long-term incentives/retention, nonqualified retirement (e.g., 457(b)/457(f)/SERP concepts), benefits and perquisites; quantifying short- and long-term cost impacts; and partnering with Finance on planning/forecasting of human capital expense. - Demonstrated ability to present executive compensation financials and recommendations to senior leaders and board/committee audiences. - Solid experience with executive compensation surveys and market studies; custom peer group development; pay philosophy and pay mix analysis; and producing executive compensation recommendations grounded in a documented, defensible methodology. - High degree of ability to maintain confidentiality and handle sensitive information with absolute discretion. Supervisory Relationships: - Reports directly to the Chief People Officer. - Direct supervisory responsibility for Total Rewards, HR Shared Services, and HRIS. - Overall management responsibility for all division staff. Experience and Education: - Bachelor’s degree in a related field or equivalent experience. - 10+ years of progressive experience in compensation, benefits, and HRIS, required (an equivalent combination of experience and education may be considered). - Minimum of 8 years demonstrated experience managing and developing people in a high-performing cohesive team, required. - Minimum 8 years’ Sales Compensation experience, required. - Minimum 8 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients, required. - SHRM or equivalent CP or SCP certified, highly desired but not required. - Certified Sales Compensation (CSCP), Certified Compensation Professional (CCP), and/or CCBP (Certified Compensation and Benefits Professional), highly preferred. - Highly preferred to have worked at a Credit Union, or Financial Services organization. Compensation: $200,000.00 - $310,000.00/annually is commensurate with experience. Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate’s experience, education/training, and key skills. Benefits: At Travis Credit Union, we prioritize the well‑being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union. Eligible employees enjoy a robust benefits package, which includes: - Competitive medical, dental, and vision insurance - Mental health and wellness programs - Employee performance incentive plan - Merit-based salary increases - 401(k) program with immediately vested employer match - Generous holiday and vacation policies - Exclusive TCU perks such as employee loan and credit card discounts Travis Credit Union is an Affirmative Action Employer. EOE / Individuals with Disabilities / Veteran Status

Title: Sr. Risk Analyst Location: Vacaville, California Payments Description Candidates must reside within a commutable distance to the communities that Travis Credit Union serves: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus and Yolo counties. This position is considered hybrid so you must be within a commutable distance to our corporate headquarters in Vacaville, CA. Summary: Travis Credit Union’s (TCU) Risk Analyst is responsible for identifying, analyzing, and mitigating fraud-related risks to protect the credit union and its members. The responsibility of the role spans across credit union membership inclusive of consumer and business relationships, member engagement channels and all payment types. This role involves data analysis, monitoring transactions, assessing potential risks, tuning fraud mitigation tools balanced to risk tolerance and member experience, completing root cause analysis of suspicious activities, building and maintaining fraud metrics at a product level, and implementing strategies to prevent emerging fraud trends. The Risk Analyst works cross functionally with a diverse set of stakeholders from the business as well as shared services functions ensuring compliance with regulatory standards while improving fraud detection and prevention measures. This role is ideal for individuals who are analytical, proactive, and passionate about combating fraud and ensuring financial security. Profile: - Reviews and analyzes financial transactions for unusual or suspicious patterns resulting in the continual optimization of fraud risk mitigation tools and processes. - Reviews and analyzes KYC identity proofing solutions for unusual or suspicious patterns resulting in the continual optimization of physical and digital identity proofing solutions. - Assesses fraud risk trends and patterns to develop proactive prevention strategies leveraging predictive analytics. - Performs root-cause analysis to identify vulnerabilities in processes or systems. - Provides detailed risk assessments and recommendations to mitigate potential threats. - Builds, optimizes and reports out on fraud performance on a monthly basis. - Conducts complex link analysis on large scale fraud events. - Prepares comprehensive reports with findings, supporting evidence, and recommendations. - Collaborates with law enforcement and regulatory agencies on fraud cases when necessary. - Ensures adherence to regulatory requirements and internal fraud prevention policies. - Contributes to the development and updating of fraud prevention, risk tolerance and risk management policies. - Works with internal and external teams (e.g., branch banking, contact centers, compliance, legal, digital banking, deposit product, lending product, operations, card processor, software suppliers, fraud working groups, etc.) to enhance fraud detection measures. - Contributes to the building of fraud training and awareness sessions on fraud prevention to credit union employees. Skills: - Proficient in data analytics tools such as R, Python, SAS, Tableau, PowerBI and Excel. - Working knowledge of banking risk management platforms. - Strong knowledge of regulatory requirements related to fraud and financial crime. - Strong working knowledge of fraud authorization, authentication, identity proofing, dispute resolution and loss recovery solutions. - Analytical and detail-oriented mindset. - Strong communication and report-writing skills. - Strong working experience with retail payments and consumer-based fraud tools preferred. - Working understanding of lean six sigma measurement systems preferred. - Ability to handle sensitive information with discretion and professionalism. - May require working under tight deadlines and handling high-pressure situations. Experience and Compensation - Senior Risk Analyst – Grade15/Exempt/$82,680.00 – $102,128.00 annually - Reports directly to assigned department leadership. - Self-starter and ability to work independently with periodic guidance with decision authority up to $100k in annualized value. - Bachelor’s degree in Data Science, Finance, Business Administration, or Criminal Justice with a minimum of 5 years of equivalent work experience; or 9 years of equivalent work experience. - Certifications such as a CFE (Certified Fraud Examiner) or CRMA (Certified Risk Management Assurance) or Lean Six Sigma preferred. - Risk Analyst Lead – Grade 17/Exempt/$98.238.40 – $121,347.20 annually - Reports directly to assigned department leadership. - Self-starter and ability to work independently with periodic guidance with decision authority up to $250k in annualized value. - May be responsible for the coordination of other Risk Analysts daily activities. - Bachelor’s degree in Data Science, Finance, Business Administration, or Criminal Justice with a minimum of 7 years of equivalent work experience; or 11 years of equivalent related work experience. - Minimum of 1 year of leading/mentoring junior level team members. - Certifications such as a CFE (Certified Fraud Examiner) or CRMA (Certified Risk Management Assurance) or Lean Six Sigma preferred. Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills. At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that ensures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts! Travis Credit Union is an Affirmative Action Employer EOE/Individual with Disability/Veteran Status

Provide enterprise-wide guidance on risk management programs, lead risk assessments and compliance strategies, develop training content, and enhance risk management maturity through innovative solutions and collaboration with various departments.