• Own customer issues end-to-end — from first contact through root cause and resolution — across the product areas above. • Debug failures across integrations, APIs, agents, scanners, pipeline configurations, and runtime environments. • Use observability tooling (Datadog, Splunk, Prometheus, CloudWatch, or similar) to trace failures and identify root causes. • Reproduce bugs with clean, minimal reproduction steps and drive resolution in partnership with Engineering. • Participate in incident triage during escalations — help coordinate, communicate clearly, and deliver precise technical findings. Ownership of escalations grows as you build experience in the role. • Get on calls with customers to troubleshoot live — running screenshares, walking through logs, and driving toward resolution rather than deferring to async back-and-forth. • Communicate clearly with both hands-on engineers and managers who need the summary version. • Set honest expectations when issues are complex or slow-moving — customers should never be left wondering what is happening or who owns it. • Support customers through onboarding and implementation, sharing best practices and helping them reach a stable, working configuration. • Escalate issues to Engineering and Product with enough context to act immediately — reproduction steps, environment details, logs, and your own read on likely root cause. • Surface patterns across customer issues to influence roadmap, prioritise fixes, and advocate for usability improvements. • Maintain runbooks, troubleshooting guides, and playbooks so hard-won knowledge stays in the team. • When patterns emerge across customer issues, write scripts or automation to address them — reducing manual effort for yourself and the team. • Use AI tools to accelerate diagnostics, draft documentation, or build lightweight utilities that make the team faster.

• Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform. • Lead the technical solution architecture for mid-sized and enterprise accounts. • Validate and organize large sets of data. • Attend weekly client meetings and contribute as needed. • Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process. • Lead implementation discovery, setup and configuration of their product. • Create and update internal documentation regarding best practices and procedures. Train colleagues on updates. • Assist in training new team members. • Periodically assist team members in other departments with support cases. • Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases.

Role Description This is an individual contributor role for an experienced ERP professional who knows their way around NetSuite and wants to put that expertise to work across a portfolio of high-growth US startups. You'll own end-to-end implementations, support monthly close, manage integrations, and translate complex system decisions into plain language for founders and finance teams who didn't grow up in an ERP. Success in the first six to twelve months looks like implementations delivered on time, clients who trust your judgment, and a finance stack that actually reflects how the business runs. What You'll Do - Own end-to-end ERP implementations for Burkland clients, including chart of accounts design, module configuration, workflow automation, and user acceptance testing. - Evaluate existing ERP environments and identify gaps, inefficiencies, or misconfigurations — then recommend and execute improvements. - Support the monthly close process within client ERP systems, including journal entries, reconciliations, revenue recognition (ASC 606), and financial reporting. - Manage data migrations from legacy systems (QuickBooks, Xero, spreadsheets) into modern ERP platforms. - Oversee third-party integrations with tools like Stripe, Brex, Ramp, and Salesforce using native automation or iPaaS solutions. - Deliver training sessions and create user documentation; proactively surface system improvements as clients grow. - Stay current on platform releases, best practices, and the evolving startup finance tech stack. Qualifications - Bachelor's degree in Accounting, Finance, Business, or a related field. - 3–5+ years of ERP implementation or administration experience, with hands-on exposure to full-cycle implementations (not just end-user). - Strong foundation in GAAP accounting, month-end close, and financial reporting. - Hands-on experience with NetSuite and/or Rillet; familiarity with other modern ERP or accounting platforms is a plus. - Experience with core ERP modules: GL, AR, AP, Fixed Assets, Multi-Book Accounting, and/or Advanced Revenue Management. - Comfortable managing multiple client engagements simultaneously in a fast-moving, ambiguous environment. - Strong written and verbal communication skills — able to translate technical system decisions for non-technical stakeholders. Nice to Have - ERP Administrator or Consultant certification (NetSuite, Rillet, or equivalent). - Experience with workflow automation, scripting, or integration tooling native to your platform. - Familiarity with SaaS billing, payroll, CRM, or expense tool integrations. - CMA designation. Why This Role Our client's clients are some of the most funded startups in the US — and this role puts you at the centre of how they build their financial infrastructure. If you want meaningful ERP work, variety across industries, and the opportunity to be the expert in the room, this is it. This role is open to Philippine citizens currently based in the Philippines. Know someone great for this role? Refer them here and earn up to PHP 8,000 via GCash for every successful hire.

Role Description Guidacent is seeking a Functional Implementation Specialist to help our public sector client with a migration to Epic. The Functional Implementation Specialist supports the design, build, and optimization of Epic workflows across clinical and operational domains. - Gather and analyze clinical and operational requirements - Configure Epic modules (e.g., Ambulatory, Inpatient, Orders, ClinDoc, Cadence) - Design and optimize clinical workflows, order sets, and documentation templates - Collaborate with clinicians and SMEs to align workflows to best practices - Support testing (unit, integration, UAT) and go-live readiness - Assist with workflow standardization across agencies Qualifications - Epic certification in relevant modules - Experience supporting Epic build and workflow design - Strong understanding of healthcare operations and clinical workflows Benefits - Work with experienced consultants on meaningful, high-visibility and high-impact projects. - Flexible remote work culture. - Collaborative environment focused on client success and personal growth.