• Provides technical support within and occasionally outside the immediate team • Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities • Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested • Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration • Provides input on process improvements related to maintenance and repair activities • Assists in the creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician • Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in organizational requirements

• Lead the division and cultivate a supportive, motivating and collaborative work environment and builds an effective and productive team focused on overall corporate objectives. • Ensure projects are properly resourced, managed, and executed and develop verifiable project goals for Associate Directors. • Oversee and/or coordinate new project implementation. Work closely with client contact(s) during project implementation and develops working rapport. • Maintain a working client relationship with open lines of communication for the life of the project. • Work closely with Business Development in the areas of proposals/contracts, client presentations, and maintains client relationships. • Oversee salary administration, performance management, conflict resolution, recruiting and mentoring for Associate Directors and other direct reports. • Ensure quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting audit findings; responding to client feedback; and development of and compliance with SOP's. • Manage overall budget activity for divisional areas(s) to ensure profitability: review billable hour reports for divisional area(s), tracks projects' success in achieving financial targets; determine the resource needs and ensures correct revenue forecast. • Drive a culture of immediate action and proactive escalation

• Back Costing (Primary Focus): Help build and maintain a consistent back-costing process across every completed project. • Support project back-costing and profitability reporting. • System & Process Development: Build and maintain Standard Operating Procedures (SOPs). • Document business processes and operational workflows. • Develop and maintain process maps and operational documentation. • Create and manage company administration manuals. • Improve workflow visibility and process consistency across the business. • Support implementation of systems, automations, and operational improvements. • Reporting & Business Intelligence: Build and maintain KPI dashboards and performance reporting. • Coordinate weekly reporting cycles and action registers. • Assist management with operational data and performance visibility. • Ensure accurate reporting across key business functions. • Documentation & Knowledge Management: Organise and maintain cloud file structures and document control systems. • Manage company templates, forms, checklists, and registers. • Maintain software access registers and business documentation. • Ensure company information remains organised, accessible, and current. • Training & Team Support: Support recruitment, onboarding, and training administration. • Maintain skills matrices and training records. • Assist with development of onboarding systems and training resources. • Help ensure team members follow documented processes and procedures. • Support the creation and maintenance of role descriptions and performance frameworks. • Project Involvement & Coordination: Track business improvement initiatives and operational projects. • Prepare meeting agendas, notes, and follow-up action items. • Support accountability systems and workflow management. • Coordinate implementation of new operational systems and processes. • Assist leadership with strategic projects and operational planning. • Tools & Systems: Use Fergus, Xero, Asana, Zapier, Airtable, Microsoft 365.

Role Description In this role, you will support end-to-end Hong Kong Creatory’s marketing campaigns and reporting functions. You will be a strong collaborator in working with other teams and thrive in a fast-paced environment. The Associate, Creatory Operations will be responsible for: - Campaign, Project & Account Management: - Able to create, maintain and execute affiliate plan based on various campaign initiatives. - Coordinate with internal stakeholders across different functions to ensure campaign details are up to date. - Maintain timely delivery updates of marketing campaigns to external stakeholders, designated for promotional and recurring campaigns. - Collaborate with the internal team and build the landing pages for different campaigns & channel partners. - Review & Optimize campaign execution procedures, user journeys and landing pages for channel partners & content creators. - Work closely with internal stakeholders in building, implementing, tracking and improving acquisition campaigns. - Assist in affiliates recruitment and management. - Support local team on business development initiatives, campaigns, and pitches. - Capable of managing multiple deliverables and ability to seamlessly transition among them. - Reporting and analytics: - Support local teams on business development initiatives, campaigns and data requests. - Manage the MIS/data reporting, metrics tracking and reporting for Ops function. - Facilitate coordination and production of monthly financial, and other reporting related deliverables. - Measure key results, including revenue, competitive and supply metrics. - Provide recommendations on how to improve operations process to partners and leadership team. Qualifications - At least 1 to 2 years of experience in a marketing operations or sales operations role. - Fluency in English and Cantonese/Chinese, with the ability to read and understand Traditional Chinese. - Basic knowledge of digital marketing, understanding of conversion drivers in an online environment, and reporting and insights creation. - Strong communication skills to communicate with different internal and external stakeholders, and in particular to present complex quantitative analysis in targeted, easily understandable messaging. - Excellent planning, analytical and organizational skills alongside high attention to detail. - Take a structured approach to capture new leads and projects as well as assignments and to solve challenges. Requirements - Good to have: Basic to intermediate Excel proficiency. Benefits - Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. - Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. - Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. - Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. - Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group.