MoneyHero Group

Role Description This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About the Job MoneyHero Group (MHG) is hiring a Product Design Lead who is an equal parts product thinker, systems designer, and AI-powered creator. You’ll shape intuitive, high-performing experiences that help millions across Singapore, Hong Kong, the Philippines, and Taiwan make smarter financial decisions. - Design end-to-end product experiences - from problem framing and conceptual exploration to polished UI, prototypes, and developer-ready specs. - Use AI copilots as leverage, integrating tools like Claude, ChatGPT and Figma AI to ideate, generate flows, run UX writing, produce variants, analyze research, and accelerate production work. - Prototype rapidly to test hypotheses early, influence product direction, and align cross-functional teams. - Collaborate with product managers to shape problem statements, sharpen requirements, and bring clarity through design thinking and user-centered reasoning. - Own UX/UI for multiple markets and verticals, creating experiences across credit cards, loans, insurance, and more. - Design for conversion across both core product flows and growth surfaces = campaign pages, microsites, and high-impact landing experiences. - Apply and evolve our Figma design system, ensuring consistency, accessibility, and scalability across platforms. - Integrate insights from analytics, experimentation, and user feedback to iterate and continuously improve user journeys. - Partner closely with engineers to ensure design intent carries through implementation and contribute to QA when needed. - Introduce, champion, and document AI-accelerated design practices to help the team work smarter, faster, and with higher quality. Leadership & People Management - Lead and inspire a small team of 2 Product Designers, providing the mentorship and guidance necessary to elevate their technical skills and creative thinking. - Deliver clear, actionable feedback and coach team members on how to navigate complex stakeholder requirements without compromising on design quality. - Actively support individual career growth by coaching designers in their craft, helping them refine their processes and expand their impact. - Establish high standards for design output by empowering the team to deliver user-centric solutions that meet both business goals and technical constraints. - Act as a core thought partner to senior leadership across Product, Data, and Engineering to bridge the gap between user experience and technical feasibility. Qualifications - 7+ years of experience in UX/UI or product design, with a portfolio showcasing both product features and marketing or growth work. - 2–3 years of leadership experience in leading design initiatives or small teams. - Proficient in Figma, with experience working with component libraries and modern design systems. - Strong understanding of interaction design, responsive layouts, and UX best practices. - Comfortable using AI tools as core extensions of your workflow, from ideation to production. - Bonus: Working knowledge of HTML, CSS, JavaScript, or familiarity with engineering workflows. - Fluent in English; Mandarin or Cantonese is a plus. Requirements - A strong product mindset and a bias toward shipping meaningful impact—not just making screens look good. - A first-principles approach to problem-solving and the ability to influence PMs and stakeholders through clear reasoning, structured thinking, and evidence-backed design decisions. - Experience designing high-conversion, consumer-facing web or mobile experiences. - Comfort context-switching between deep product work and fast-turnaround campaign or growth projects. - Natural curiosity and enthusiasm for pushing the boundaries of what AI can enable in modern product design. - Excellent communication and collaboration skills - especially when working with remote and cross-functional teams. Benefits - Annual leave, birthday leave, tenure leave, international remote work leave, and more. - Five-day work week, hybrid work arrangement or fully remote work set-up (depending on the location). - Professional trainings, career advancement and internal mobility opportunities. - Competitive benefits including insurance and mental wellness program. EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics. Important Information for Job Applicants Recruitment fraud and fake job postings have become increasingly common and sophisticated. At MoneyHero Group, we are committed to maintaining a fair, transparent, and secure hiring process, and we take candidate trust and safety seriously.

Role Description This role is part of our Leadership team and helps to support the growth of MoneyHero Group by leading the overall marketing function and managing various cross-functional marketing programmes, initiatives, and platforms. You will be working collaboratively with leaders across our businesses to identify strategic market opportunities, including but not limited to commercial and technology teams to deliver solutions which create meaningful value for our consumers and ROI for our business. As the Director, Marketing, you will be the primary driver of growth across four key markets: Singapore, Hong Kong, Taiwan, and the Philippines. You are responsible for the full marketing P&L, driving customer acquisition, demand generation efforts while maintaining sustainable unit economics. This is a high-stakes role where success is measured by top-line revenue, bottom-line profitability (GP), and the efficiency of every dollar spent (CAC). You will lead regional strategy while ensuring local execution is nuanced enough to win in culturally distinct markets. You will also be involved in strategic decisions as MoneyHero Group continues to grow and consolidate its market leadership position. The Director, Marketing will be responsible for: - Reporting to the CEO, your key responsibilities would include but are not limited to: - Lead the MoneyHero Group overall marketing function both in terms of setting overall strategy in alignment with other C-suite members and managing the execution of this strategy by the entire marketing function within the group. - Direct management of a team of 20+ marketing professionals across our key marketing functions (including performance marketing, SEO, Acquisition & Retention, MarTech and Marketing Platforms, Brand & Content and Corporate Communications). - Set, own and track marketing OKRs for the business which are aligned with MoneyHero Group’s overall business objectives and include both long-term strategic projects and immediate term executional focus. - Build an AI-first marketing organisation, to improve marketing output and testing cycles without exponentially increasing headcount. - Lead and grow the MoneyHero Group marketing team by recruiting and developing high performing employees, and creating a culture which fosters a high-level ownership and performance. - Partner with country teams to build aligned go-to-market strategies across priority product verticals and oversee key metrics and KPIs. - Maintain a deep knowledge of the markets in which MoneyHero operates and the latest industry trends. - Motivate a high performance, innovative and results-driven organization. - Develop and implement operational best practices to maintain high performance levels, support rapid revenue growth and expansion objectives. - Establish an entrepreneurial and agile culture within the business, visibly leading by example and inspiring all within MoneyHero Group to go above and beyond in order to grow the business. Qualifications - 10-15 years experience in marketing leadership, including senior or CMO roles within fast-growing, digital-native, or e-commerce companies. - Proven leadership track record of managing regional, creative marketing teams of more than 10 members. - Competent in both high-level strategic team-building and direct, hands-on operational management. - Relevant degree qualifications. - Deep understanding of P&L management, unit economics, and performance-based marketing. - Demonstrated track record of delivering on growth metrics, such as traffic, leads, conversions, and revenue generation. - Understanding of how to manage a complex portfolio of products with multiple brands, customer audiences, and conversion funnels. - Experience managing to a budget and making trade-off decisions between marketing programs, based on quantitative analysis and business outcomes. - An AI-first mindset to build a scalable marketing organisation. - Experience with indirect management of a team across geographies - including a strong ability to manage through influence, communication and collaboration. - Strong interpersonal and communication skills, and ability to build good relationships with all key business stakeholders in the region. - Proven track record of building and scaling brands, including start-ups and Scale-ups. - Proven success building a regional team and setting the overall marketing strategy. - Understanding of market research and data analysis methods. - Creative with analytical capabilities. Benefits - Annual leave, birthday leave, tenure leave, international remote work leave, and more. - Professional trainings, career advancement and internal mobility opportunities. - Competitive benefits including insurance and mental wellness program.

Role Description This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. As a Talent Acquisition Partner, you won’t just fill roles, you’ll be a strategic advisor to the business. You will own the end-to-end hiring journey, leveraging data-backed market intelligence and innovative sourcing to secure top-tier talent. This is a high-visibility role, based in Malaysia, where you will drive recruitment excellence and act as a brand ambassador across Southeast Asia. - Strategic Advisory: Lead 360-degree intake sessions and use market mapping to design cost-efficient, data-driven strategies for diverse, top-tier talent. - End-to-End Ownership: Manage the full recruitment lifecycle, from innovative sourcing and process design to complex offer negotiations. - Active Sourcing: Build robust talent pipelines by proactively sourcing through social platforms, professional networks, and employee referrals. - Recruitment Excellence: Support and lead strategic projects, drive hiring best practices group-wide, and deliver data-driven insights to business leaders. - Employer Branding: Drive employer branding initiatives and coach hiring managers on objective, unbiased assessment techniques. - Candidate Experience & Excellence: Deliver a high-touch candidate journey that prioritises engagement and serves as a direct extension of our brand identity. Qualifications - 2-3 years recruitment experience - Agency or In-house/RPO backgrounds. - Deep knowledge of Southeast Asia hiring best practices and the regulatory landscape. - A high-level direct sourcer with a proven track record of headhunting passive talent. - Exceptional ability to influence and engage stakeholders across all seniority levels. - Thrive in a fast-paced environment, managing high-volume requisitions with precision and a focus on exceeding expectations. - Fluency in English, Mandarin, and Cantonese is highly preferred to effectively partner with our teams in Singapore, Hong Kong, Philippines, and Taiwan. Benefits - Annual leave, birthday leave, tenure leave, international remote work leave, and more. - Professional trainings, career advancement and internal mobility opportunities. - Competitive benefits including insurance and mental wellness program. Company Description MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. - MoneyHero had over 300 commercial partner relationships as at 31 December 2025. - Approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About Us MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia. The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day. What We Offer You will be entitled to a competitive salary and attractive benefits, including: - Annual leave, birthday leave, tenure leave, international remote work leave, and more - Professional trainings, career advancement and internal mobility opportunities - Competitive benefits including insurance and mental wellness program About the Job We are looking for a technically strong and execution-focused HRIS Specialist based in Malaysia to manage and optimise our Workday HR platform across multiple markets. This role will serve as the internal Workday subject matter expert responsible for ensuring the HR system operates efficiently, supports employee lifecycle processes, and provides reliable workforce insights for leadership. The role will focus on Workday configuration, governance, reporting, system optimisation, and cross-system integrations, while supporting People & Talent teams across Malaysia, Singapore, Hong Kong, Taiwan, and the Philippines. You will play a key role in leveraging the full potential of the Workday system, strengthening system governance, and driving HR digital maturity across the organisation. The HRIS Specialist will be responsible for: Workday System Ownership & Configuration - Manage and maintain Workday Core HCM modules, including Talent Management, Absence, and related configurations. - Configure and optimize Workday business process frameworks, approval workflows, and system governance controls. - Ensure accurate employee lifecycle management within Workday, including hiring, job changes, probation tracking, performance cycles, and offboarding processes. - Troubleshoot system errors, workflow failures, and configuration issues, ensuring timely resolution. HRIS Governance & System Optimisation - Strengthen system governance and approval controls to ensure proper process flows within Workday. - Review and refine workflows to improve process efficiency, compliance, and audit readiness. - Identify opportunities to automate manual HR processes and improve system utilisation. - Ensure consistent system usage across HR teams and markets. Workday Reporting, Dashboards & Data Analytics - Leverage the full potential of the Workday system by developing structured reporting and dashboards. - Create and maintain Workday dashboards and analytics to support leadership with real-time workforce insights, including: - Headcount reporting - Attrition analysis - Workforce planning insights - Performance review completion tracking - Support leadership decision-making through accurate, timely, and data-driven HR insights. HR Data Governance & Data Clean-Up - Lead HR data clean-up initiatives to ensure data accuracy and integrity across HR systems. - Implement strong data governance standards to maintain reliable employee data. - Conduct periodic audits to ensure data consistency between Workday and external systems. HR Systems Integration & Enhancement - Support Workday integrations with other enterprise systems, including payroll providers and internal platforms. - Collaborate with IT teams and external system vendors on system upgrades, integrations, and enhancements. - Identify system gaps and drive continuous improvement initiatives for HR digital processes. User Support & Stakeholder Management - Serve as the primary point of contact for Workday-related queries across HR teams and business stakeholders. - Provide system support and guidance to HR, managers, and employees on Workday processes. - Conduct training sessions and develop user guides to improve system adoption and user experience. In this role, we are looking for someone with: - 5–8 years of hands-on experience in HRIS or Workday delivery, with strong exposure to Core HCM modules. - Proven experience working with Workday configuration, Talent, Absence, and business process frameworks. - Experience managing HR system reporting, dashboards, and workforce analytics. - Experience supporting HR system integrations and digital transformation initiatives. - Strong troubleshooting and analytical skills. - Ability to work effectively with HR, IT, and external system vendors. - Basic understanding of regional payroll frameworks across Malaysia, Singapore, Taiwan, Hong Kong, and the Philippines. - Experience working in a multi-country HRIS environment. - Familiarity with HR compliance, data governance, and audit controls. - Experience supporting HR digital transformation or Workday implementations. This role will play a critical part in ensuring Workday functions as a reliable, scalable, and governance-driven HR platform. By strengthening system configuration, improving reporting capability, and optimizing workflows, the HRIS Specialist will enable better workforce insights, improved employee experience, and stronger operational efficiency across all markets. #MoneyHeroGroup #LI-BP1 #LI-Remote What can you expect from us? Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About Us MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan. The Rewards Operations Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Operations Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service. What We Offer You will be entitled to a competitive salary and attractive benefits, including: - Annual leave, birthday leave, tenure leave, international remote work leave, and more - Five-day work week, Remote working arrangement - Professional trainings, career advancement and internal mobility opportunities - Competitive benefits including insurance and mental wellness program About the Job The Associate, Rewards Operations will play a crucial role in ensuring our customers receive their rewards efficiently and effectively. You will be responsible for managing the end-to-end fulfillment process, from coordinating with the procurement team to handling customer inquiries and resolving issues. This role requires a meticulous eye for detail, excellent organizational skills, and a customer-centric mindset. The Associate, Rewards Operations will be responsible for: - Support the end-to-end rewards fulfillment process, ensuring timely and accurate delivery of rewards to customers. - Build and maintain relationships with vendors and redemption centers, ensuring timely delivery and quality of rewards. - Track and update inventory levels, flagging low stock and supporting the Procurement team to maintain adequate supply. - Collaborate with the Customer Service team to address inquiries and resolve escalations related to reward fulfillment within SLAs. - Maintain fulfillment performance data and assist in generating reports to provide operational insights. - Assist in identifying areas for optimization to enhance efficiency and customer satisfaction. - Ensure fulfillment processes align with company policies and applicable regulations. - Work with teams such as procurement, marketing, and customer service to ensure smooth operations. - Provide support for weekly team updates, KPI tracking, and resolving blockers as needed. In this role, we are looking for someone with: - Experience: Minimum of 1-2 years of experience in business administration, operations, or a related field. - Fluency in written and spoken Hong Kong Cantonese is a must to work with local stakeholders in Hong Kong, along with strong English communication skills. - Strong Microsoft Excel and Google Sheets skills to handle data - Strong organizational and project management skills. - Excellent communication and interpersonal abilities. - Experience in using fulfillment and inventory management software. - Analytical mindset with the ability to interpret data and make data-driven decisions. - Customer-focused with a commitment to delivering exceptional service. - Ability to work in a fast-paced, dynamic environment and manage multiple priorities. - Proven ability to work independently and remotely, with strong self-discipline and time management skills. - Embraces a startup culture and thrives in a fast-paced environment, taking initiative and ownership of tasks. - Highly organized with meticulous attention to detail. - Excellent verbal and written communication skills. - Collaborative and flexible approach to work, able to contribute effectively as part of a team. - Effective problem-solving skills, including decision-making, time management, and prioritization. #MoneyHeroGroup #LI-RR1 #LI-Remote What can you expect from us? Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About Us MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan. The Procurement team plays a critical role in sourcing and managing digital rewards across key Asia markets. We ensure a strong, competitive catalog of incentives by partnering with leading brands, platforms and retailers, enabling the business to deliver compelling rewards to customers at optimal cost and value. What We Offer You will be entitled to a competitive salary and attractive benefits, including: - Annual leave, birthday leave, tenure leave, international remote work leave, and more - Professional trainings, career advancement and internal mobility opportunities - Competitive benefits including insurance and mental wellness program About the Job We are seeking a Senior Associate, Procurement to lead sourcing, negotiation, and supplier management for digital rewards across Singapore, Hong Kong, Taiwan and the Philippines. This role is focused on building a high-quality, market-relevant rewards portfolio by securing competitive commercial terms with global brands, digital platforms and regional partners. The ideal candidate brings strong regional procurement experience across digital rewards ecosystems, including e-vouchers, gift cards, loyalty currencies (i.e. miles) and digital assets (i.e. stablecoins). The Senior Associate, Procurement will be responsible for: Strategic Sourcing (Digital Rewards) - Develop and execute procurement strategies for digital rewards, ensuring competitive pricing and strong market relevance. Supplier Negotiation & Management - Lead commercial negotiations with global brands, digital platforms, and regional partners to secure best-in-class pricing, margins, and exclusive offers. Build and maintain long-term supplier relationships. Market & Category Expansion - Identify and onboard new digital reward partners to expand and localize the rewards catalog across target markets, ensuring alignment with customer preferences. Regional Procurement Optimization - Drive procurement KPIs including cost savings, margin improvement, supplier performance, and contract optimization across all four markets. Cross-functional Collaboration - Partner closely with the marketing, product, and finance teams to align reward sourcing with campaign needs, customer demand, and business objectives. Procurement Operations & Governance - Ensure accurate documentation of procurement activities, including contracts, pricing structures, and supplier performance tracking. Maintain compliance with internal procurement policies. Project Management - Lead the evaluation and onboarding of new digital reward platforms and design, implement, and standardize procurement processes to support these initiatives. In this role, we are looking for someone with: - 3-5 years of procurement experience, preferably in digital rewards, e-commerce, fintech, or loyalty programs. - Proven track record in negotiating with regional or global brands for digital products (i.e. Apple, Grab, Telco, or e-wallet platforms) - Strong network of suppliers across Singapore, Hong Kong, Taiwan and the Philippines. - Experience managing multi-market procurement strategies and supplier portfolios. - Demonstrated ability to drive cost efficiency, margin improvement, and supplier performance. - Strong analytical and problem solving skills with a data driven approach. - Excellent stakeholder management and communication skills across cross-functional teams. #MoneyHero #LI-RR1 #LI-Remote What can you expect from us? Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About Us MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan. What We Offer You will be entitled to a competitive salary and attractive benefits, including: - Annual leave, birthday leave, tenure leave, international remote work leave, and more - Professional trainings, career advancement and internal mobility opportunities - Competitive benefits including insurance and mental wellness program About the Job MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction. The Executive, Customer Service will be responsible for: - Promptly and accurately respond to customer inquiries via email, chat and phone platforms. - Effectively resolve customer issues and complaints to ensure a positive customer experience. - Provide clear and concise information about MoneyHero's products and services. - Escalate complex inquiries or complaints to the appropriate department or supervisor. - Maintain accurate records of customer interactions and inquiries. - Adhere to company policies and procedures regarding customer service. - Contribute to the development and improvement of customer service processes. - Collaborate with team members to achieve department goals and objectives. In this role, we are looking for someone with: - Fluency in written and spoken Hong Kong's Cantonese is mandatory. - Good written and verbal communication skills in English. - Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries. - Proficiency in using customer service software and tools. - Strong problem-solving and critical thinking skills. - Ability to multitask and prioritize tasks effectively. - Excellent attention to detail and accuracy. - Positive and professional attitude. - Ability to work independently and as part of a team. Good to have: - Familiarity with Hong Kong’s financial services industry. - Experience using Zendesk as ticketing tool #MoneyHeroGroup #LI-RR1 #LI-Remote What can you expect from us? Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.