Syndigo

Title: Senior Manager of Data, AI Engineering Location: Chicago, Illinois, United States Hybrid Job Description: Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. **This is a hybrid position that requires 2 days per week in the office at our Chicago location** We’re looking for a results-driven Senior Manager of Data, AI Engineering to build, scale, and lead high-performing teams delivering production-grade AI systems. This role sits at the intersection of engineering, data science, and product - owning the end-to-end lifecycle from concept through deployment, monitoring, and continuous optimization. You’ll play a critical role in shaping our AI strategy, translating business needs into scalable solutions, and driving execution discipline across complex, enterprise-grade systems. HOW WE’LL BE WINNING TOGETHER DAY TO DA Lead and scale AI/ML engineering teams delivering production-ready systems (not just prototypes) Drive end-to-end ownership of ML lifecycle: data pipelines, model development, deployment, observability, and iteration Partner cross-functionally with Product, Data Science, Architecture, and Engineering to align priorities and execution Translate business requirements into AI/ML solutions, technical roadmaps, and delivery plans Establish and improve engineering execution standards (planning, estimation, delivery, quality) Ensure scalability, reliability, and cost efficiency of AI/ML systems in production Build and evolve MLOps practices, including monitoring, model health, and performance optimization Use data and metrics to drive decision-making, prioritization, and continuous improvement Coach, mentor, and develop engineering talent while raising the overall performance bar Communicate complex AI concepts clearly to executive stakeholders WE SHOULD TALK IF THIS SOUNDS LIKE YOU - 8–12+ years in software engineering, with 4–6+ years in AI/ML or data platforms - 2–4+ years managing and developing engineering teams - Proven experience leading teams delivering production-grade AI/ML systems - Strong experience with: - ML pipelines, model deployment, and MLOps - Modern AI stack (Python, Databricks, cloud platforms, APIs, LLM/GenAI frameworks) - Enterprise-scale data systems and architectures - Experience driving end-to-end delivery from concept to production and ongoing optimization - Track record of improving engineering execution and delivery predictability - Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or related field - Experience in enterprise SaaS, data, or AI-driven organizations - Background in high-growth or transformation environments preferred Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is Bonus Eligible. For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement. Budgeted Salary Range is: $180,000 - $200,000 USD

• Lead and support the global pursuit desk and proposal management operations • Manage end-to-end RFP, RFI, and RFx response processes within RFP SaaS platforms • Partner with sales leadership on strategic pursuits, opportunity qualification, and positioning • Coordinate cross-functional contributions (Sales, Pre-Sales Engineering, Marketing, Product, Customer Success) • Develop and enforce proposal governance, frameworks, and best practices • Support capture planning, win theme development, and competitive differentiation • Oversee proposal automation tools, knowledge management systems, and AI-enabled response solutions • Enable scalable demo programs through platforms like Consensus • Maintain alignment with Salesforce (SFDC) for pipeline visibility and deal tracking • Track and report on operational metrics, proposal performance, and pursuit effectiveness • Support ESG, security questionnaires, due diligence, and compliance documentation • Mentor and develop a proposal and pursue coordination with team members

• Maintain and form new relationships with different buyers at small to mid-market brands • Relentless focus on the customer experience and how to maximize their value realization with Syndigo • Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms • Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets • Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional • Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes • Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy • Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems • Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

• Be responsible for the customer journey from contract signing onward • Work with customers to anticipate needs, identify challenges and opportunities, and build long-term relationships • Train customers on how to use the tools through online training sessions • Handle internal and external customer requests via email, phone, video call, and messaging apps • Be responsible for customer support, engagement, usability, and satisfaction

Role Description As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts. You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Customer Value & Outcomes - Own the end-to-end success of assigned enterprise accounts following implementation. - Establish, document, and track customer goals, success metrics, and ROI realization plans. - Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment. - Relationship Management - Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level). - Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally. - Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery. - Adoption & Retention - Drive deep product adoption across customer teams and use cases. - Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks. - Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders. - Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance. - Growth & Expansion - Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales. - Partner with Account Executives to support upsell and cross-sell initiatives. - Advocacy - Identify, develop, and nurture customer advocates within your book of business. - Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships. - Partner with internal teams to secure customer referrals, testimonials, and event speakers. - Cross-Functional Leadership - Serve as the voice of the customer internally, influencing Product, Support, and Services. - Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience. Qualifications - 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS. - Experience managing a book of business in the $2–$3M ARR range. - ChurnZero experience is a plus. - Knowledge of the CPG industry is strongly preferred. - High degree of comfort with technology, particularly databases and syndicated data. - Strong presentation skills with the ability to communicate value and insights to professional and executive audiences. - Ability to work independently and make decisions across a wide range of complexity. - Proven ability to troubleshoot and resolve customer challenges. - Demonstrated success working with both large, complex enterprises and mid-sized organizations. Requirements - Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. - This position is commission eligible. Benefits - For full-time U.S. based employees, we offer competitive health insurance benefits. - PTO and volunteer time off. - Employer-paid short- and long-term disability. - Parental and adoption leave. - 401(k) and tuition reimbursement. Company Description Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem—accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across various industries. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

• Own and drive GRR and NRR across the Brands customer base. • Establish clear renewal readiness and risk management frameworks. • Proactively identify churn and downsell risks and lead mitigation plans. • Partner with Account Executives to drive and support renewals and expansion using customer health, adoption, and outcome insights. • Build and scale the customer advocacy programme, including references, case studies, executive sponsorship, and event participation. • Develop and maintain senior-level relationships with key customer stakeholders. • Act as an executive sponsor for strategic accounts where appropriate. • Ensure strong post-go-live adoption, engagement, and value realisation across accounts. • Lead, coach, and develop Customer Success Managers. • Define clear goals, responsibilities, and KPIs aligned to retention, growth, and advocacy.

• Deliver training to sellers, onboard new sellers, and conduct ongoing enablement. This will also include an ongoing review and improvement of training programs • Leverage MEDDPICC to coach sales team members 1:1 on how they can develop, grow, and improve skills critical to their success • Develop sales curriculum roadmaps based on role, territory, and responsibility • Create certification programs for new products and solutions as they launch • Align with product marketing and sales leadership to create an enablement strategy and deliverables • Maximize training effectiveness by contributing to content, assessments, and evaluations, employing innovative blended learning delivery methodologies • Create sales enablement tools to reinforce concepts, including internal reference sheets, call scripts, videos, and quick reference guides • Track and report on enablement effectiveness using KPIs such as ramp time, certification completion, content usage, and pipeline health • Influence go-to-market readiness for launches, pricing changes, packaging updates, and competitive shifts • Use insights from the pipeline and forecasting to recommend and develop sales training

• Training and optimizing neural networks to predict eCommerce events across massive datasets • Designing and deploying low‑latency models with millisecond‑level time budgets • Building and operating ML models and web services handling 1,000+ RPS

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. **This role is open to candidates currently residing in Portugal** We are seeking a detail-oriented Data Quality Specialist to support research, documentation, and content management activities. This role involves gathering and analyzing technical data, ensuring accurate entry into database systems, and creating high-quality content to help thousands of resellers and retailers convert shoppers into buyers every day. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Conduct online research to retrieve data. - Verify and collect product specifications. - Consumer Electronics and Network Hardware knowledge is a plus. - Accurately enter retrieved data into an English-language database. - Strive for database consistency and standardization to improve product clarity, accuracy, and quality. - Perform additional tasks and projects assigned. WE SHOULD TALK IF THIS SOUNDS LIKE YOU - High school diploma or higher education. - Experience in the technology retail world is a plus. - Research Proficiency: Ability to conduct accurate online research. - Technical Knowledge: Intermediate understanding of Consumer Electronics and Network Hardware and Software products is valued. - Data Entry Accuracy: Strong attention to detail for entering and maintaining data in English-language databases and analyze large volumes of information effectively. - Language Skills: Advanced written and spoken English for clear communication and data entry. - Time Management: Capability to handle multiple tasks and meet deadlines. - Collaboration & Independence: Proven capability to work independently while also contributing effectively as part of a team. - Goal Orientation & KPI Achievement: Demonstrated ability to prioritize tasks and consistently meet or exceed key performance indicators (KPIs) and organizational goals. - Humility & Continuous Learning: Willingness to learn new concepts, accept feedback constructively, and adapt to evolving processes and technologies. Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

• Prospecting and building new business opportunities within the assigned territory • Ability to understand prospect needs and objectives, then effectively communicate Syndigo's value proposition to solve their unique challenges • Utilize a consultative & challenger sales approach to close opportunities with senior-level executives and forecast weekly when deals will be closed and won • Collaborate with operations and solution engineering as needed to ensure appropriate platform positioning and seamless delivery of solutions/services • Initiate introductory meetings through networking, cold calls, email, and other tools in the standard sales tech stack to help bolster the pipeline generated near the top of the funnel • Coordinate and schedule online or onsite meetings with key decision makers • Be comfortable demonstrating a SaaS-based platform and communicating critical capabilities to differentiate our solutions • Negotiate and drive pricing strategy and proposal development to drive conversion • Negotiate contract terms within the acceptable guidelines provided by commercial leadership • Working the plan and closing deals • Develop prospect account strategy across owned accounts in Salesforce and consistently execute on plan to penetrate through frequent outbound engagement • Research key companies that fit ideal customer profiles and assemble creative outbound messaging • Own and manage an active pipeline in Salesforce.com and forecast accurately in Clari on a weekly cadence • Achieve weekly activity KPI’s with clear goals set in Salesforce for prospect accounts and contacts targeted in a given week