Syndigo

• Own and drive GRR and NRR across the Brands customer base. • Establish clear renewal readiness and risk management frameworks. • Proactively identify churn and downsell risks and lead mitigation plans. • Partner with Account Executives to drive and support renewals and expansion using customer health, adoption, and outcome insights. • Build and scale the customer advocacy programme, including references, case studies, executive sponsorship, and event participation. • Develop and maintain senior-level relationships with key customer stakeholders. • Act as an executive sponsor for strategic accounts where appropriate. • Ensure strong post-go-live adoption, engagement, and value realisation across accounts. • Lead, coach, and develop Customer Success Managers. • Define clear goals, responsibilities, and KPIs aligned to retention, growth, and advocacy.

• Deliver training to sellers, onboard new sellers, and conduct ongoing enablement. This will also include an ongoing review and improvement of training programs • Leverage MEDDPICC to coach sales team members 1:1 on how they can develop, grow, and improve skills critical to their success • Develop sales curriculum roadmaps based on role, territory, and responsibility • Create certification programs for new products and solutions as they launch • Align with product marketing and sales leadership to create an enablement strategy and deliverables • Maximize training effectiveness by contributing to content, assessments, and evaluations, employing innovative blended learning delivery methodologies • Create sales enablement tools to reinforce concepts, including internal reference sheets, call scripts, videos, and quick reference guides • Track and report on enablement effectiveness using KPIs such as ramp time, certification completion, content usage, and pipeline health • Influence go-to-market readiness for launches, pricing changes, packaging updates, and competitive shifts • Use insights from the pipeline and forecasting to recommend and develop sales training

• Training and optimizing neural networks to predict eCommerce events across massive datasets • Designing and deploying low‑latency models with millisecond‑level time budgets • Building and operating ML models and web services handling 1,000+ RPS

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. **This role is open to candidates currently residing in Portugal** We are seeking a detail-oriented Data Quality Specialist to support research, documentation, and content management activities. This role involves gathering and analyzing technical data, ensuring accurate entry into database systems, and creating high-quality content to help thousands of resellers and retailers convert shoppers into buyers every day. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Conduct online research to retrieve data. - Verify and collect product specifications. - Consumer Electronics and Network Hardware knowledge is a plus. - Accurately enter retrieved data into an English-language database. - Strive for database consistency and standardization to improve product clarity, accuracy, and quality. - Perform additional tasks and projects assigned. WE SHOULD TALK IF THIS SOUNDS LIKE YOU - High school diploma or higher education. - Experience in the technology retail world is a plus. - Research Proficiency: Ability to conduct accurate online research. - Technical Knowledge: Intermediate understanding of Consumer Electronics and Network Hardware and Software products is valued. - Data Entry Accuracy: Strong attention to detail for entering and maintaining data in English-language databases and analyze large volumes of information effectively. - Language Skills: Advanced written and spoken English for clear communication and data entry. - Time Management: Capability to handle multiple tasks and meet deadlines. - Collaboration & Independence: Proven capability to work independently while also contributing effectively as part of a team. - Goal Orientation & KPI Achievement: Demonstrated ability to prioritize tasks and consistently meet or exceed key performance indicators (KPIs) and organizational goals. - Humility & Continuous Learning: Willingness to learn new concepts, accept feedback constructively, and adapt to evolving processes and technologies. Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

• Prospecting and building new business opportunities within the assigned territory • Ability to understand prospect needs and objectives, then effectively communicate Syndigo's value proposition to solve their unique challenges • Utilize a consultative & challenger sales approach to close opportunities with senior-level executives and forecast weekly when deals will be closed and won • Collaborate with operations and solution engineering as needed to ensure appropriate platform positioning and seamless delivery of solutions/services • Initiate introductory meetings through networking, cold calls, email, and other tools in the standard sales tech stack to help bolster the pipeline generated near the top of the funnel • Coordinate and schedule online or onsite meetings with key decision makers • Be comfortable demonstrating a SaaS-based platform and communicating critical capabilities to differentiate our solutions • Negotiate and drive pricing strategy and proposal development to drive conversion • Negotiate contract terms within the acceptable guidelines provided by commercial leadership • Working the plan and closing deals • Develop prospect account strategy across owned accounts in Salesforce and consistently execute on plan to penetrate through frequent outbound engagement • Research key companies that fit ideal customer profiles and assemble creative outbound messaging • Own and manage an active pipeline in Salesforce.com and forecast accurately in Clari on a weekly cadence • Achieve weekly activity KPI’s with clear goals set in Salesforce for prospect accounts and contacts targeted in a given week

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. **This is a remote role for candidates located in Germany only** The mission of a Syndigo Enterprise Account Executive is to uncover, develop & nurture meaningful relationships, converting them into closed business that can blossom into long-standing clients of Syndigo. In this independent contributor role, you will seek out target enterprise companies and articulate the story of how Syndigo serves similar companies in advancing their individual strategies. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Prospecting and building new business opportunities within the assigned territory - Ability to understand prospect needs and objectives, then effectively communicate Syndigo’s value proposition to solve their unique challenges - Utilize a consultative & challenger sales approach to close opportunities with senior-level executives and forecast weekly when deals will be closed and won - Collaborate with operations and solution engineering as needed to ensure appropriate platform positioning and seamless delivery of solutions/services - Initiate introductory meetings through networking, cold calls, email, and other tools in the standard sales tech stack to help bolster the pipeline generated near the top of the funnel - Coordinate and schedule online or onsite meetings with key decision makers - Be comfortable demonstrating a SaaS-based platform and communicating critical capabilities to differentiate our solutions - Negotiate and drive pricing strategy and proposal development to drive conversion - Negotiate contract terms within the acceptable guidelines provided by commercial leadership - Working the plan and closing deals - Develop prospect account strategy across owned accounts in Salesforce and consistently execute on plan to penetrate through frequent outbound engagement - Research key companies that fit ideal customer profiles and assemble creative outbound messaging - Own and manage an active pipeline in Salesforce.com and forecast accurately in Clari on a weekly cadence - Achieve weekly activity KPI’s with clear goals set in Salesforce for prospect accounts and contacts targeted in a given week WE SHOULD TALK IF THIS SOUNDS LIKE YOU - 5+ years in a quota-carrying sales role with a consistent track record of success against quota attainment - PIM/MDM experience is required - Fluency in German at a native level is required for this role, both written and spoken. - Extreme passion for hunting and closing net new logos - Deep familiarity with Salesforce and related solutions - Challenger Sales & ValueSelling certified or proven mastery of other sales methodologies - Curiosity and interest in the retail or e-commerce vertical is a plus - Proven ability to qualify prospects and open opportunities in a primarily outbound environment - Bachelor's Degree or equivalent experience required Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

• Manage a high-volume portfolio of long-tail customers across DACH and Europe • Deliver success primarily through one-to-many and digital channels (webinars, in-app messaging, campaigns, knowledge base, community) • Prioritize actions using health scores, usage data, and system-driven signals • Serve as the primary point of contact for transactional, lower-touch customer interactions • Support structured renewal processes for long-tail accounts • Identify churn risks early using data signals and usage trends, and execute predefined mitigation actions • Collaborate with Sales and Account Management on commercial actions when needed • Design and support scalable training formats (group sessions, tutorials, playbooks) • Maintain and improve self-service and knowledge resources • Enable customers to independently operate the platform • Analyze product usage, engagement signals, and support trends to identify patterns • Monitor dashboards and customer data to flag risks, gaps, or opportunities at scale • Contribute insights to improve health scoring, segmentation, and reporting • Review customer contracts, order forms, and amendments to ensure all products, data domains, recipients, and entitlements are correctly reflected in internal systems • Validate that customer licenses, usage rights, and service entitlements are accurately provisioned and aligned with contractual agreements • Execute data validation and cleanup tasks within structured workflows • Maintain high data quality standards in Salesforce, including: • Account and opportunity hygiene • Correct product, SKU, and entitlement mapping • Accurate renewal dates, ACV, and contract term

• Market and competitive intelligence: Continuously research Syndigo’s market, buyers, and competitors. • Messaging and positioning: Develop compelling product/persona positioning and differentiation. • Content and storytelling: Create high-quality, engaging content that drives demand. • Go-to-market leadership: Lead GTM planning and execution for new products, features, and services. • Collaborate with Sales enablement: Build and refine product collateral and align with sales teams. • Cross-functional collaboration: Serve as the connective tissue between product, marketing, and sales.

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. ***This role is open to candidates currently residing in Poland*** We are seeking a Long Tail Customer Success Manager (CSM) to scale the success of a large portfolio of small-to-mid-size customers (“long tail”) for our SaaS platform. This role is designed for high efficiency, operational excellence, and fast impact through digital-first engagement, automation, data-driven prioritization, and standardized success motions rather than high-touch account management. While the main focus of this role will be long tail customers, there will be a significant element of maintaining operational data standards across the other parts of the portfolio. The ideal candidate combines strong customer orientation with an affinity for technology, analytics, and product data. You will focus on driving timely renewal execution and supporting the operational success of your customer portfolio. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Portfolio Management (Scaled Success) - Manage a high-volume portfolio of long-tail customers across DACH and Europe - Deliver success primarily through one-to-many and digital channels (webinars, in-app messaging, campaigns, knowledge base, community) - Prioritize outreach using health scores, usage data, and risk indicators - Renewal & Retention - Support renewal processes for long-tail accounts - Identify churn risks early and execute mitigation plans - Collaborate with Sales and Account Management on commercial actions when needed - Customer Education & Enablement - Design and deliver scalable training formats (group sessions, tutorials, playbooks) - Maintain and improve self-service resources - Enable customers to independently operate the platform - Data-Driven Customer Management - Analyze product usage, engagement signals, and support trends - Maintain accurate CRM and Customer Success Platform data - Contribute insights to improve health scoring models and segmentation - Commercial & Operation Hygiene on wider portfolio - Review customer contracts, order forms, and amendments to ensure all products, data domains, recipients, and entitlements are correctly reflected in internal systems - Validate that customer licenses, usage rights, and service entitlements are accurately provisioned and aligned with contractual agreements - Maintain high data quality standards in Salesforce, including: - Account and opportunity hygiene - Correct product, SKU, and entitlement mapping - Accurate renewal dates, ACV, and contract term WE SHOULD TALK IF THIS SOUNDS LIKE YOU - 0–2 years of experience in Customer Success, Support, Sales, or a related field or relevant academic/project experience - Excellent language skills in English and German (C1) - Comfortable managing multiple customer relationships in a long‑tail or high‑volume environment - Experience in using tools like Salesforce and ChurnZero - Demonstrated ability to work in structured, process-driven environments - Excellent communication and presentation skill - Highly organized and self-managed in a remote environment - Analytical mindset with comfort interpreting dashboards and usage metrics (preferred but not required) Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

Title: Data Capturing Specialist Location: Remote - Germany Job Description: Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. **This role is open to candidates currently residing in Germany** The Data Capturing Specialist is responsible for capturing, maintaining, and managing product data within the GDSN data pool. The role includes handling customer orders, ensuring data quality and correct billing, maintaining customer communication, and supporting administrative and project-related tasks. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Responsible for data capturing within the GDSN (Global Data Synchronization Network) - Handling orders for a defined customer portfolio within the GDSN data pool - Documenting and archiving customer orders in the ticketing system - Managing individual customer communication - Ensuring correct billing of services provided according to the defined pricing structure - Maintaining customer master data in the CRM system - Contributing to defined projects and continuously expanding knowledge of GDSN data maintenance requirements - Performing general administrative and commercial tasks WE SHOULD TALK IF THIS SOUNDS LIKE YOU - 1+ years of Data Management Experience. GDSN experience is preferred. - German: Full professional proficiency is non‑negotiable. All customer communication, systems, and documentation are in German. - Completed a commercial apprenticeship, degree, or career changer with a commercial background - Ability to quickly and independently familiarize yourself with complex topics - Understanding of and interest in technical processes - Ideally, prior experience in customer service or customer-oriented work Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.