• Lead the division and cultivate a supportive, motivating and collaborative work environment and builds an effective and productive team focused on overall corporate objectives. • Ensure projects are properly resourced, managed, and executed and develop verifiable project goals for Associate Directors. • Oversee and/or coordinate new project implementation. Work closely with client contact(s) during project implementation and develops working rapport. • Maintain a working client relationship with open lines of communication for the life of the project. • Work closely with Business Development in the areas of proposals/contracts, client presentations, and maintains client relationships. • Oversee salary administration, performance management, conflict resolution, recruiting and mentoring for Associate Directors and other direct reports. • Ensure quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting audit findings; responding to client feedback; and development of and compliance with SOP's. • Manage overall budget activity for divisional areas(s) to ensure profitability: review billable hour reports for divisional area(s), tracks projects' success in achieving financial targets; determine the resource needs and ensures correct revenue forecast. • Drive a culture of immediate action and proactive escalation

• Back Costing (Primary Focus): Help build and maintain a consistent back-costing process across every completed project. • Support project back-costing and profitability reporting. • System & Process Development: Build and maintain Standard Operating Procedures (SOPs). • Document business processes and operational workflows. • Develop and maintain process maps and operational documentation. • Create and manage company administration manuals. • Improve workflow visibility and process consistency across the business. • Support implementation of systems, automations, and operational improvements. • Reporting & Business Intelligence: Build and maintain KPI dashboards and performance reporting. • Coordinate weekly reporting cycles and action registers. • Assist management with operational data and performance visibility. • Ensure accurate reporting across key business functions. • Documentation & Knowledge Management: Organise and maintain cloud file structures and document control systems. • Manage company templates, forms, checklists, and registers. • Maintain software access registers and business documentation. • Ensure company information remains organised, accessible, and current. • Training & Team Support: Support recruitment, onboarding, and training administration. • Maintain skills matrices and training records. • Assist with development of onboarding systems and training resources. • Help ensure team members follow documented processes and procedures. • Support the creation and maintenance of role descriptions and performance frameworks. • Project Involvement & Coordination: Track business improvement initiatives and operational projects. • Prepare meeting agendas, notes, and follow-up action items. • Support accountability systems and workflow management. • Coordinate implementation of new operational systems and processes. • Assist leadership with strategic projects and operational planning. • Tools & Systems: Use Fergus, Xero, Asana, Zapier, Airtable, Microsoft 365.

Role Description In this role, you will support end-to-end Hong Kong Creatory’s marketing campaigns and reporting functions. You will be a strong collaborator in working with other teams and thrive in a fast-paced environment. The Associate, Creatory Operations will be responsible for: - Campaign, Project & Account Management: - Able to create, maintain and execute affiliate plan based on various campaign initiatives. - Coordinate with internal stakeholders across different functions to ensure campaign details are up to date. - Maintain timely delivery updates of marketing campaigns to external stakeholders, designated for promotional and recurring campaigns. - Collaborate with the internal team and build the landing pages for different campaigns & channel partners. - Review & Optimize campaign execution procedures, user journeys and landing pages for channel partners & content creators. - Work closely with internal stakeholders in building, implementing, tracking and improving acquisition campaigns. - Assist in affiliates recruitment and management. - Support local team on business development initiatives, campaigns, and pitches. - Capable of managing multiple deliverables and ability to seamlessly transition among them. - Reporting and analytics: - Support local teams on business development initiatives, campaigns and data requests. - Manage the MIS/data reporting, metrics tracking and reporting for Ops function. - Facilitate coordination and production of monthly financial, and other reporting related deliverables. - Measure key results, including revenue, competitive and supply metrics. - Provide recommendations on how to improve operations process to partners and leadership team. Qualifications - At least 1 to 2 years of experience in a marketing operations or sales operations role. - Fluency in English and Cantonese/Chinese, with the ability to read and understand Traditional Chinese. - Basic knowledge of digital marketing, understanding of conversion drivers in an online environment, and reporting and insights creation. - Strong communication skills to communicate with different internal and external stakeholders, and in particular to present complex quantitative analysis in targeted, easily understandable messaging. - Excellent planning, analytical and organizational skills alongside high attention to detail. - Take a structured approach to capture new leads and projects as well as assignments and to solve challenges. Requirements - Good to have: Basic to intermediate Excel proficiency. Benefits - Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. - Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. - Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. - Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. - Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCUniversal's Media Operations Center is home to multiple teams that support the inbound and outbound digital delivery of NBCUniversal content in a 24/7/365 environment. One of these teams is Quality Control (QC), which plays a critical role in ensuring content delivered to both linear and nonlinear playout destinations meet all technical and operational requirements. The QC team is responsible for screening broadcast content through real-time monitoring and spot checks. In support of Peacock, Broadcast, Studio, International, and Digital Supply Chain workflows, QC also captures key metadata on longform assets that enables viewer-facing functionality such as "Skip Intro." All NBCUniversal longform content, promos, commercials, and graphics flow through QC for validation, with issues identified and escalated according to established operational procedures. QC operates at significant scale, processing extremely high content volumes with turnaround times that can be as short as 15 minutes. To ensure a high level of reliability and consistency, technicians complete an extensive training and certification process across multiple standard operating procedures, supporting near-continuous accuracy in a mission-critical environment. The Media Operations Specialist is a critical individual contributor within NBCUniversal's Media Operations organization, responsible for ensuring the accurate, timely, and reliable fulfillment of media content across NBCUniversal's distribution platforms. This role supports the end-to-end digital supply chain, including quality control, troubleshooting, workflow execution, and cross-functional coordination, while upholding operational reliability, technical accuracy, and service-level commitments. The Media Operations Specialist serves as both a hands-on operator on the QC team and a subject-matter resource, acting as an escalation point for complex issues and supporting continuous improvement through SOP development, training, and workflow optimization. Basic Requirements: - Execute day-to-day media operations workflows including quality control, and distribution for NBCUniversal content across broadcast, digital, and international platforms. - Perform thorough technical and content QC on digital media assets to ensure compliance with internal and external delivery specifications. - Validate encoded and transcoded files across multiple formats, codecs, and delivery profiles with a high expectation of accuracy and zero-defect output. - Support inbound and outbound asset workflows, ensuring assets are sourced, prepared, and delivered on time. - Troubleshooting & Escalation - Serve as an escalation point for technicians and operations staff for complex workflow, system, or asset-related issues. - Troubleshoot media prep, QC, and delivery issues in real time, following defined escalation and communication protocols. - Document issues, root causes, and resolutions, partnering with Supervisors, Engineering, Product, and Support teams to implement long-term fixes. - Workflow, SOPs & Continuous Improvement - Assist with the creation, maintenance, and publication of Standard Operating Procedures (SOPs) to ensure operational consistency and reliability. - Support testing, rollout, and implementation of new systems, tools, workflows, and process enhancements. - Identify opportunities to improve efficiency, reliability, and quality across media operations workflows. - Training & Collaboration - Support team training initiatives, including onboarding, workflow updates, and cross-training across media operations functions. - Assist Supervisors with maintaining training documentation and training matrices. - Partner closely with Program Operations, Technical Operations, QC, and other internal stakeholders to ensure successful asset fulfillment. - Perform additional duties as assigned. Qualifications Qualifications: - Minimum 2 years of experience in media operations, broadcast operations, post-production, media prep, or digital content fulfillment. - Working knowledge of digital media formats, file types, codecs, and industry standards (e.g., QuickTime, MXF, MPEG, MP4). - Experience performing technical quality control of video and audio content. - Proficiency with Microsoft Office tools (Word, Excel, PowerPoint). - Strong written and verbal communication skills with the ability to clearly document and escalate issues. - Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Demonstrated attention to detail and commitment to operational accuracy. Preferred Qualifications: • Experience working with media asset management, QC, and workflow systems. • Familiarity with non-linear editing/QC tools (Adobe Premiere, Avid, Iris QC Pro). • Experience supporting 24/7 or high-availability media operations environments. • Prior experience assisting with SOP creation or operational training. • Strong problem-solving skills and ability to adapt quickly. Additional Job Requirements: - Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. - Must have unrestricted employment authorization to work in the United States. - Must be at least 18 years old. - Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities. - Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $80,000 We are accepting applications for this position on an ongoing basis. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.