• Perform assessments of customer processes. • Investigate, discover and understand the customer's business issues. • Utilize knowledge of business trends, technology, and industry changes to identify areas of opportunity for customer process improvement. • Capture metrics for quantifying and justifying the customer's return on investment (ROI) for the purpose of technical closure. • Work with Autodesk partners when needed for the adoption of proposed Autodesk solutions. • Position and sell Autodesk's unique business values in competitive situations. • Presentations, demonstrations, and discussions may be in-person, web-based, or via other mechanisms. • Influence product development and product direction through customer feedback and identified business opportunities. • Partner with sales representatives to assist in the development, management, and execution of strategies for closing business. • Support the success of Autodesk resellers by technical sales activities and execution. • Support internal sales and team learning through the creation of sales content. • Participate in company-sponsored events and trade shows to promote Autodesk's solutions and the customer business issues they target. • Discover customer business and technical processes/workflows/requirements to build a "trusted advisor" relationship in supporting customers' success in their digital transformation journey. • Manage the entire technical evaluation process, from qualification through to post-sales handover, such as value-focused demos, pilots, RFP submissions, roadmap presentations, and customer outcome proposals. • Document customer engagements in Salesforce, such as quantifiable pain identified in before scenarios, technical decision criteria, metrics, risk and more. • Lead and present all technical sales aspects of an Autodesk sales cycle.

Role Description We are looking to hire an Internal Sales Specialist to support student retention and payment continuity. The main function of this role is to contact students who pay monthly and are either due for their next payment or already late, in order to facilitate payments, resolve potential issues, and prevent drop-outs. - Collect recurring payments on time while meeting collection targets. - Resolve payment-related concerns, handle objections, and support students in maintaining their enrollment. - Drive student retention and prolongation through proactive outreach and engagement. - Meet SLA targets by managing follow-ups, due dates, and payment issues before they lead to churn. - Own and consistently achieve key KPIs, including collection rate, save rate, and prolongation rate. - Maintain accurate records of student interactions, outcomes, and follow-up activities in the CRM. - Collaborate with cross-functional teams to improve processes and enhance the student experience. - Continuously develop skills in product knowledge, negotiation, objection handling, and retention strategies. - Take a proactive approach to identifying at-risk students and driving solutions that improve results. Qualifications - Advanced proficiency in English and Spanish (C1 level or higher). - Strong active listening skills with exceptional attention to detail. - Excellent communication, persuasion, and objection-handling abilities. - 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales. - Strong problem-solving skills and the ability to navigate complex customer situations. - High emotional intelligence, with the ability to manage sensitive conversations with empathy and professionalism. - Proficiency with CRM tools and strong data entry and tracking discipline. - Results-driven mindset with a proven ability to meet and exceed performance targets. - Ability to build trust, influence decisions, and guide customers toward positive outcomes. Nice-to-Have - Experience in the EdTech industry or a general understanding of online education environments. Benefits - Join a mission-driven company helping thousands of people transform their careers through education and technology. - A fast-paced environment built on accountability, ownership, and impact—without unnecessary bureaucracy. - Enjoy the flexibility of working remotely with a high level of autonomy, trust, and minimal micromanagement. - Collaborate with talented professionals from diverse backgrounds across tech, ed-tech, and other industries. - Work with platforms like Notion, Miro, Google Workspace, and other digital tools that enable seamless collaboration. - Your work will directly contribute to improving student retention, engagement, and long-term success. Compensation & Schedule - Compensation: Fixed monthly salary + performance-based bonus per month. - Schedule: 5/2. - Work Arrangement: Fully remote.

• Manage, coach, and scale a team of quota-carrying AEs • Drive outbound sales efforts and support full-cycle enterprise deals • Use Gong.io to review sales calls and refine sales effectiveness • Collaborate with Marketing and Product on GTM messaging and campaigns • Track performance and maintain accurate forecasting in Salesforce and HubSpot • Close strategic enterprise deals and support complex sales cycles • Support hiring, onboarding, and career development for the sales team

• Develop a business plan to overachieve sales goals • Manage and maintain the entire sales ecosystem from generating leads through closing • Help customers understand the value of Cribl during the sales process • Articulate our value proposition up and down the organization, from engineer up to CxO • Forecasting predictably and hitting sales targets • We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours