• Develop and execute a comprehensive product marketing strategy for the enterprise and institutional client segments • Become the expert in your client segments • Build deep working relationships • Define product positioning and craft compelling messaging • Collaborate with Product and GTM teams • Manage the product and feature launch process • Produce thought leadership and product educational content • Research and monitor the market, industry, and competitive landscape

Role Description Harness is redefining how companies deliver and release software with speed, safety, and confidence. As a Principal Product Marketing Manager (PMM), you will own the go-to-market story for Harness Continuous Delivery — our cornerstone product for delivering software through environments and into production quickly, safely, and securely. This is a high-impact role at the intersection of product, sales, and marketing. You’ll shape how the industry thinks about CD in the AI era, and drive our competitive edge against CD specialists like Octopus Deploy and Akuity, as well as DevOps platforms that include CD, like GitHub Actions and GitLab. Think of this role as the mini-CMO for your module. You’ll drive messaging, competitive positioning, sales enablement, customer storytelling, and analyst engagement while also influencing the roadmap with win/loss insights and customer feedback. It’s strategic, visible, and broad in scope, with plenty of hands-on execution to bring the story to life. Qualifications - 8+ years in product marketing or a technical role (product management, solutions engineering, architecture). - Strong foundation in the software delivery lifecycle. You understand how developers ship and manage code. - Experience with developer tooling, CI/CD, DevOps platforms, or testing tools. - Equally comfortable shaping high-level strategy and demoing features hands-on. - Exceptional communicator with a knack for turning technical detail into compelling customer value stories. - Collaborative, creative, and energized by working across product, sales, and marketing. Requirements - Own the category positioning for Harness Continuous Delivery and GitOps. - Define messaging, value props, and competitive differentiation. - Partner with Product to bring customer and market insights directly into roadmap decisions. - Represent the product in CABs, QBRs, and analyst briefings to ensure the voice of the customer is heard. - Build playbooks, AI bots, training, and competitive battlecards that help the field win. - Support high-stakes opportunities with product and persona expertise. - Ability to jump on a call at the last minute to demo the product for a prospect and help sales win the next meeting. - Identify and write compelling customer success stories that highlight business outcomes. - Partner with Sales on win/loss analysis and pipeline insights to sharpen GTM execution. - Develop thought-leadership assets, including blogs, briefs, videos, presentations, and campaigns. - Represent Harness at webinars, conferences, and in customer-facing conversations. - Recruit and prepare customer speakers for summits and events. - Perform funnel analysis to uncover optimization opportunities and drive adoption. - Lead win/loss and competitive intelligence to keep Harness sharp against market trends. - Gather and synthesize customer/market feedback to improve messaging and influence product strategy. Benefits - Competitive salary - Comprehensive healthcare benefits - Flexible Spending Account (FSA) - Flexible work schedule - Employee Assistance Program (EAP) - Flexible Time Off and Parental Leave - Monthly, quarterly, and annual social and team building events - Monthly internet reimbursement Company Description Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal. Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way. Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. The OpportunityOrder.co is seeking a Director of Go-to-Market Operations to build and scale the operating infrastructure that powers our revenue organization. Reporting to the Head of Go-to-Market, this leader will own the architecture, systems, data flows, and operational processes that connect our customer-facing teams. As AI transforms how companies sell, market, support, and expand customer relationships, this role will be responsible for ensuring Order.co has the technical foundation and workflows necessary to operate efficiently at scale. This is not a traditional Revenue Operations role focused primarily on forecasting, compensation, or reporting. Instead, this leader will serve as the architect of our GTM operating system—connecting people, processes, data, and AI-driven workflows across the customer lifecycle. What You'll OwnGTM Systems Architecture - Own HubSpot and the broader Go-to-Market technology ecosystem (Gong, Zendesk, Claude, Zoominfo, Clay, etc) - Design scalable system architecture supporting Sales, Marketing, Partnerships, Customer Success, and Account Management - Establish governance, standards, and best practices across GTM systems - Evaluate and implement emerging technologies that improve operational efficiency and productivity - Partner with Product, Engineering, and IT teams to ensure seamless integration across platforms Data Strategy & Workflow Infrastructure - Design and maintain the data architecture that powers customer acquisition, expansion, retention, and partner motions - Own account data sourcing, enrichment, and territory carving for future sales hires - Establish trusted data flows between internal systems, external platforms, and AI applications - Own GTM data quality, governance, and operational reliability - Build scalable frameworks for lead routing, account ownership, lifecycle management, enrichment, and attribution - Ensure customer and revenue data remains accurate, accessible, and actionable AI & Automation - Lead the adoption of AI across the Go-to-Market organization - Identify and implement opportunities to automate repetitive workflows and manual processes - Connect AI tools, agents, and orchestration platforms into existing GTM systems - Design AI-powered workflows that improve seller productivity, customer engagement, and operational efficiency - Develop frameworks for AI governance, monitoring, and performance measurement Operational Excellence - Map, optimize, and automate critical Go-to-Market workflows - Eliminate operational bottlenecks across customer acquisition, onboarding, account management, and partner programs - Build scalable processes capable of supporting rapid growth without adding unnecessary operational complexity - Create documentation, standards, and operating procedures that improve consistency across teams Strategic Initiatives - Serve as a strategic advisor to GTM leadership on systems, operations, and organizational scale - Lead cross-functional initiatives involving Sales, Marketing, Partnerships, Customer Success, Product, and Finance - Support new business models, channel programs, partnerships, and AI-driven growth initiatives - Help define how Order.co operates in an increasingly AI-native business environment What We're Looking For - 7+ years of experience in Revenue Operations, GTM Operations, Business Operations, Sales Operations, or related disciplines - Deep expertise in HubSpot administration, architecture, and ecosystem management - Experience designing complex system integrations and operational workflows - Strong understanding of modern GTM technology stacks, APIs, automation tools, and data platforms - Experience implementing AI, workflow automation, or agent-based solutions within business operations - Ability to translate business objectives into scalable systems and operational processes - Strong technical aptitude with the ability to collaborate effectively across business and technical teams - Excellent project management and stakeholder leadership skills Success in This Role - Create a unified and scalable GTM systems architecture - Improve operational efficiency across all customer-facing functions - Build AI-enabled workflows that increase productivity and reduce manual work - Establish trusted, reliable data flows across the GTM ecosystem - Reduce operational friction and accelerate execution across revenue-generating teams - Position Order.co with a modern, AI-native operating infrastructure capable of supporting the company's next phase of growth What You'll Receive - Competitive compensation including base salary, variable, and equity - Employer-sponsored 401(k) with match - Comprehensive medical, dental, and vision coverage - Flexible time off and hybrid work environment - Opportunity to build and scale a critical function at a high-growth fintech company - The anticipated annual salary range for this role is $180,000 OTE. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

• Develop and execute complex data & automation workflows using Snowflake, Python, and BI tools to automate manual processes • Contribute to data & automation projects from discovery to deployment ensuring successful delivery of our roadmap • Partner with GTM teams (Sales, Customer Success, Renewals, Customer Value…) to identify opportunities and drive adoption of new services to improve team efficiency and customer experience.