• We are seeking a Senior UX/CX Designer to help shape and deliver customer-centered experiences across complex products, services, and ecosystems. • This role blends experience design, UX research, design thinking, and strategic storytelling to influence large-scale, end-to-end customer journeys. • You will collaborate with cross-functional stakeholders, facilitate workshops, synthesize customer insights, and create executive-ready design artifacts that drive alignment around future-state experiences. • Lead strategic customer experience and user experience initiatives from discovery through delivery. • Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations. • Translate customer insights, business objectives, and research findings into actionable experience strategies. • Create and maintain design artifacts including: • Journey maps • Service blueprints • Personas • Customer jobs-to-be-done • User scenarios • Task flows • Wireframes • Storyboards • Creative briefs • Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices. • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs. • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods. • Guide research synthesis efforts and connect customer insights to strategic design recommendations. • Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders. • Build strong partnerships across teams to champion an outside-in, customer-centric approach. • Identify emerging customer needs and larger experience opportunities through analysis of research and available data. • Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate. • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts. • Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers. • Develop holistic solutions that balance customer needs, business goals, and technical realities.

• Lead strategic customer experience and user experience initiatives from discovery through delivery. • Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations. • Translate customer insights, business objectives, and research findings into actionable experience strategies. • Create and maintain design artifacts including: journey maps, service blueprints, personas, customer jobs-to-be-done, user scenarios, task flows, wireframes, and storyboards. • Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices. • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs. • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods. • Guide research synthesis efforts and connect customer insights to strategic design recommendations. • Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders. • Build strong partnerships across teams to champion an outside-in, customer-centric approach. • Identify emerging customer needs and larger experience opportunities through analysis of research and available data. • Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate. • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts. • Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers. • Develop holistic solutions that balance customer needs, business goals, and technical realities.

• Take AI product ideas from concept → design → build → ship, end to end • Design the experience: flows, wireframes, and interfaces that make complex AI feel simple • Build polished frontends and the backend services and APIs behind them • Integrate LLMs and AI agents into real, usable workflows — streaming, orchestration, the works • Make product calls: what to build, what to cut, what "good enough to ship" means • Prototype fast, get it in front of users, and iterate on real feedback • Own quality across the whole stack: UX, performance, reliability, and polish • Help shape the product roadmap, not just execute someone else's spec

• Lead user and market research to uncover user needs, validate opportunities, and translate insights into new product ideas • Build a cohesive and scalable user experience vision and roadmap for AI Lab in close collaboration with AI Lab’s product management and engineering teams • Lead a team of strategists and product designers from research to ideation, prototyping, and production-ready designs across releases • Define design principles and interaction patterns for emerging multimodal UX paradigms, including AI-assisted workflows • Integrate with and contribute to our design system — components, patterns, and guidelines that are tailored to AI/ML tooling and can scale across AI Lab • Build strong networks with subject matter experts and cross-functional teams to align on design priorities and accelerate learning and change management • Ensure solutions are developed with a strong focus on quality, cybersecurity, privacy, compliance, and responsible AI. • Stay current on trends across AI, multimodal data platforms, computer vision, digital surgery, and sensor-enabled intelligence, and incorporate insights into the product design