Senior UX/CX Designer – Experience Strategy, Research
Location
Washington
Posted
1 day ago
Salary
$45 - $48 / hour
Seniority
Senior
Job Description
Senior UX/CX Designer – Experience Strategy, Research
BPCS, Comprehensive marketing solutions, ltd.
• Lead strategic customer experience and user experience initiatives from discovery through delivery. • Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations. • Translate customer insights, business objectives, and research findings into actionable experience strategies. • Create and maintain design artifacts including: journey maps, service blueprints, personas, customer jobs-to-be-done, user scenarios, task flows, wireframes, and storyboards. • Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices. • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs. • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods. • Guide research synthesis efforts and connect customer insights to strategic design recommendations. • Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders. • Build strong partnerships across teams to champion an outside-in, customer-centric approach. • Identify emerging customer needs and larger experience opportunities through analysis of research and available data. • Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate. • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts. • Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers. • Develop holistic solutions that balance customer needs, business goals, and technical realities.
Job Requirements
- Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design;
- OR Master's Degree in a related field and 6+ years of experience;
- OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies.
- 8+ years of product or service design experience is strongly preferred for ideal candidates.
- Proficiency with design tools such as Figma, Adobe Photoshop, Adobe Illustrator, Sketch.
- 3–4+ years of hands-on UX research experience, including planning research studies, conducting customer or user interviews, gathering contextual insights, and synthesizing findings into design recommendations.
- Experience independently conducting user research with minimal oversight.
- Expertise in Customer Experience (CX) Design and Design Thinking methodologies.
- Demonstrated ability to combine UX research and UX design responsibilities in a single role.
- Strong communication, presentation, facilitation, and storytelling skills.
- Experience creating strategic design deliverables beyond visual interface design.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
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