Role Description We are seeking a proven Property Management Operations Leader to oversee and drive the day-to-day performance of a growing U.S.-based property management company serving the Miami and Orlando markets. This is not a training or development role. The ideal candidate is a strong people leader who naturally takes ownership, drives accountability, communicates confidently with clients, and brings a high level of energy and urgency to the business. You'll lead a team of six employees across leasing, operations, maintenance coordination, and business development while serving as a key point of contact for property owners and company leadership. What You'll Be Responsible For - Leadership & Accountability - Lead and manage a team of six employees across multiple departments. - Set expectations, establish KPIs, and hold team members accountable. - Conduct regular performance reviews and coaching sessions. - Ensure operational tasks are completed accurately and on time. - Remove roadblocks and maintain a culture of ownership and execution. - Property Management Operations - Oversee leasing activity and vacancy management. - Ensure units are turned efficiently and within budget. - Manage lease renewals and rental increases. - Monitor maintenance operations and vendor performance. - Oversee rent collections, delinquency management, and eviction processes. - Ensure inspections are completed on schedule. - Owner Relations - Serve as a primary point of contact for property owners. - Handle escalations professionally and confidently. - Provide proactive updates and maintain strong client relationships. - Drive owner satisfaction and retention. - Operational Performance - Monitor key portfolio metrics. - Improve processes and operational efficiency. - Ensure consistent execution across Miami and Orlando operations. - Partner with leadership to support company growth initiatives. Qualifications - Has extensive hands-on property management experience. - Has already led teams and held employees accountable. - Is confident speaking with property owners, tenants, vendors, and staff. - Brings positive energy and urgency to daily operations. - Can confidently make decisions without requiring constant direction. - Thrives in a fast-paced environment. - Is comfortable managing multiple priorities simultaneously. - Communicates clearly and professionally in English and Spanish. Requirements - 5+ years of property management experience. - 2+ years managing teams within a property management company. - Experience overseeing: - Leasing - Vacancies - Unit Turns - Maintenance Coordination - Rent Collections - Lease Renewals - Evictions - Owner Relations - Fluent English and Spanish. - Experience working directly with property owners. - Experience managing remote teams. - Strong leadership and people management skills. Benefits - Fully remote leadership opportunity. - Direct impact on the growth and success of a rapidly expanding property management company. - Opportunity to lead and develop a high-performing team. - Significant ownership and autonomy within the organization. - Collaborative and growth-focused culture. - Opportunity to improve systems, processes, and operational performance. - Long-term growth potential for successful leaders. Interview Process - Initial Application Review - Intro Video - Property Management Operations Assessment - Client Interview - Offer & Onboarding

• You'll own the execution side of our client operations: running data imports, generating recurring reports, supporting day-to-day client requests, and keeping producer records clean and accurate across our platform • Execute producer, agency, and appointment data imports into Producerflow • Generate and deliver recurring client reports (daily, weekly, monthly) • Respond to client requests in Slack and HubSpot using established playbooks • File bug reports in Linear with clear reproduction steps • Support data migrations, UAT testing, and one-off data corrections • Keep internal playbooks and SOPs up to date as processes evolve

• You are a Semiconductor Manufacturing Operations expert with deep industry and ERP experience. • The business architect plays a crucial role in aligning business strategy with technology solutions across the supply chain domains. • Analyze business processes, identify areas for improvement, and design optimized workflows to enhance efficiency and productivity. • Collaborate with diverse teams to align on an end-to-end transformation strategy to achieve strategic business outcomes. • Work with senior leadership to develop and refine the strategic roadmap for our silicon and optical supply chains. • Implement industry best practices to enhance operational efficiency, reduce costs, and improve time-to-market for silicon and optical module products. • Ensure that technology infrastructure and applications support business processes and strategic goals. • Develop and supervise key performance indicators to measure the effectiveness of the business process and initiatives.

• Own the proactive monitoring of provider API health across 50+ banking connections. Track bank data quality metrics, API response times, and connectivity status. Identify and investigate anomalies — when time-to-authorize increases for a high-volume provider, you're the person who notices, investigates, and acts. Maintain and update the provider status channel so support, customer success, and product teams have reliable, real-time visibility. • Manage the SWIFT exception queue, resolving repair cases and coordinating with banks and/or clients to clear blockers. Handle provider verification workflows across SWIFT, Plaid, Blink, and other connectivity channels. Ensure provider data in Circit's systems is accurate and current. • Support the activation process for new bank connections — coordinating between Circit's engineering team and bank technical contacts to ensure smooth go-lives. Maintain the provider database with accurate coverage, authentication types, product support details, and connection status. • Provide post-go-live support for clients on newly activated bank connections. Create and maintain client authorization guides. Act as the operational bridge when clients encounter provider-specific issues, communicating with banks on behalf of clients to resolve blockers. • Spend 20-30% of your time embedded with the product team, providing operational context that informs roadmap priorities. Surface patterns from provider monitoring that indicate product improvements needed. Contribute to data quality definitions and admin panel documentation for broader team enablement. • Build and maintain operational playbooks for provider monitoring, exception handling, and activation processes. Identify recurring issues and propose automation or process improvements. Contribute to the provider management vision — making provider information self-serviceable for customer success and support teams.