WorkWhile

• Drive the Full Sales Cycle: Prospect, discover, position solutions, negotiate, and close enterprise hospitality and event targets. This is a hunter role designed for someone who loves opening doors with major national operators. • Target High-Volume Accounts: Develop strategic account plans to penetrate and expand within corporate food service operators, national catering networks, and large sports/entertainment venues. • Navigate Complex Buy-ins: Drive consensus and alignment across multiple departments, such as Corporate Operations, VP of Talent Acquisition, Procurement, and regional Event/Culinary Directors. • Position Labor Strategy: Articulate WorkWhile's value proposition in solving distinct hospitality pain points, including hyper-seasonal staffing volatility, last-minute event cancellations, variable labor costs, while maintaining strict service standards for our Partners. • Manage a Robust Pipeline: Build and maintain an active pipeline of enterprise food service and event opportunities with highly accurate sales forecasting. • Collaborate Internally: Work closely with WorkWhile's operations, finance, and product teams to deliver tailored workforce proposals and proofs of concept (POCs) for major multi-city rollouts or high-profile events. • Represent the Brand: Act as the face of WorkWhile at key hospitality and event industry conferences, trade shows, and executive meetings. Willingness to travel when needed.

• Own on-site quality standards across all active enterprise accounts — warehousing, events, and retail • Ensure every account is staffed reliably, on time, and at the ratio the client expects — before the shift starts • Set and enforce the cadence by which Field Operations Managers maintain direct contact with leads and clients at every major account • Ensure incidents are identified, logged, triaged, and communicated to clients and account management teams • Deliver proactive monthly performance summaries to key accounts • Own the commercial implications of on-site investments — every lead deployed represents an investment, and this role ensures that cost is justified by the value it delivers to the account • Define the framework for when an account requires a dedicated on-site presence versus a remotely-managed model • Partner with Account Management and Finance to ensure field deployment decisions are commercially sound • Lead WorkWhile's build of an AI-enabled field operations model — the core question is how one Field Operations Manager can effectively oversee a workforce of many • Define what AI and automated systems should own: pre-shift confirmations, clock-in anomaly detection, attendance pattern recognition, early leave flagging, performance scoring • Define what humans must own: relationship-critical conversations, judgment calls under pressure, client escalations, lead development • Translate the above into a clear product and systems roadmap in partnership with Engineering and Data Science • Build the monitoring infrastructure that surfaces the right information to the right person at the right time — so the team is acting on signals, not searching for them • Own the health and size of the shift lead talent pool across all accounts and verticals • Build a standardized lead qualification, onboarding, and performance scoring program that works across warehousing, events, and retail • Develop a compliant, sustainable on-site talent model — one that attracts reliable leads, retains top performers, and removes underperformers with consistency • Define what high performance looks like at every stage of the lead lifecycle and build the systems to measure it • Manage and develop a team of Field Operations Managers across TriState, Mid-West, and West Coast markets • Run weekly performance reviews with all FOMs — account health, incidents, lead flags, commercial exposure

• Directly oversee a portfolio of shift leads across assigned accounts • Conduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback • Coach leads on communication, conflict resolution, safety, and WorkWhile standards • Identify high-performing workers ready for lead roles and build the pipeline • Hold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required • Own day-to-day operational quality across assigned client sites • Support new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift • Build and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation • Capture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own • Serve as the primary on-the-ground point of contact for assigned client sites • Build working relationships with client site supervisors and managers, understand their expectations, and flag risk early • Participate in regular client check-ins and submit site performance summaries • Resolve site issues quickly and professionally • Submit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues • Maintain accurate records in WorkWhile's workforce management systems • Collaborate with Worker Success and Marketplace Operations to ensure worker

• Own and evolve frontend systems that span multiple product areas, ensuring consistency, quality, and scalability • Partner with engineering leadership, product, and design to shape frontend technical strategy and long-term direction • Lead high-impact initiatives such as architectural evolution, performance improvements, or major UX foundations • Establish and uphold frontend standards around component design, state management, accessibility, and testing • Act as a force multiplier for the team: guiding technical decisions, reviewing designs, and mentoring engineers • Help define how frontend engineering is practiced as the company grows

• Serve as the lead point of contact for all customer account management matters • Build and maintain strong, long-lasting client relationships • Maintain customer contracts to maximize profits • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status • Collaborate with sales team to identify and grow opportunities within territory • Assist with challenging client requests or issue escalations as needed • Travel to client locations as needed

• Partner closely with product, design, and engineering leadership to build high-quality user experiences for workers and businesses • Lead frontend initiatives from early design through implementation, launch, and iteration • Build and maintain complex user-facing features in React and React Native, with a focus on performance, accessibility, and maintainability • Help shape frontend architecture, patterns, and best practices as the product and team scale • Support and mentor teammates, contributing to a collaborative and inclusive engineering culture

• Serve as the lead point of contact for all account management matters for retail clients, including staffing planning, escalations, and ongoing strategy • Build and maintain strong, long-lasting relationships with senior-level operations roles, store operations managers, district managers, HR leaders, and other key stakeholders • Develop a deep understanding of each client's retail environment - including seasonal hiring surges, inventory events, store openings, and customer traffic patterns - to proactively meet their workforce needs • Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, regions, or new job categories • Develop trusted advisor relationships with key retail accounts, aligning WorkWhile's solutions to their operational goals and labor challenges • Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs • Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and retail client stakeholders • Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth • Prepare regular account health reports and business reviews tailored to retail operations leadership • Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners • Partner with Ops teams to ensure worker supply meets retail client demand, especially during peak periods (holidays, back-to-school, etc.) • Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

• Collaborate closely with leadership team and cross-functional partners • Take the lead on key initiatives, guiding projects from design through implementation • Help shape our technical systems, internal tools, and team culture • Balance pragmatism with care, aiming for scalable, maintainable solutions • Support and mentor teammates, fostering a collaborative and inclusive culture

• Act as the operational owner and business driver for all Vendor Management System (VMS) integrations — holding Product and Engineering accountable for reliability, scalability, and roadmap prioritization • Translate operational pain points, edge cases and invoicing requirements into clear product requirements; maintain a living view of integration gaps and their business impact • Evaluate and define the right long-term integration vision • Design the policy framework that governs enterprise operations and commercial term requirements with customers — including payment release controls, exception handling protocols, and escalation paths • Partner with GTM and Finance on how VMS growth is modeled, scoped, and operationalized — ensuring new VMS customers are set up for clean execution from day one • Own the rebuild of WorkWhile's VMS processes in partnership with the data science team and Finance — covering timesheet matching, worker identity, break/pay rate validation, and exception handling – which are the primary drivers toward accurate invoices sent to customers for collections • Define and maintain the data quality standards and audit trails required for clean invoicing and payment • Lead and develop a team executing day-to-day VMS workflows • Define an automation roadmap, translating manual workflows into product requirements and advocating for Engineering prioritization, allowing the team to shift towards higher leverage activities • Establish the metrics, dashboards, and operating cadence that give leadership clear visibility into VMS channel health

• Lead full sales cycle for enterprise targets: prospecting, discovery, solution positioning, negotiation, and close. This is a hunter role. • Develop strategic account plans to penetrate and expand within Fortune 500 / national accounts. • Drive consensus and alignment across multiple departments (ops, finance, procurement) at target customers. • Articulate WorkWhile’s value proposition in enterprise labor strategy, workforce analytics, and flexible staffing solutions. • Build and maintain a robust pipeline with enterprise opportunities and accurate sales forecasting. • Collaborate internally with sales, finance, operations and product stakeholders to deliver tailored enterprise proposals and proofs of concept. • Represent WorkWhile at industry events and executive meetings.