Circit

• Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges; • Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets; • Manage and report weekly and monthly partner metrics in team and company updates; • Arrange and coordinate platform demos with key people in the partner network; • Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes; • Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity; • Record and communicate partner requests and complaints to the appropriate Circit teams; • Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network; • Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team.

• Support customers across email, chat, and other support channels in a clear, timely, and professional way • Troubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownership • Support a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account types • Communicate confidently with customer stakeholders and manage expectations effectively throughout the support process • Partner closely with Product and Development teams to escalate issues, share context, and help drive resolutions • Spot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experience • Document issues clearly and contribute to internal processes and help content where needed • Help create a support experience that is efficient, thoughtful, and trusted by customers

Circit is a fast-growing SaaS company on a mission to make business verifiable in real time. Our platform enables auditors and financial institutions to instantly verify assets and transactions, so they can deliver higher-quality audits, reduce risk, and build greater trust in every business relationship. We’re used by Big Four firms and global banks, and we’re scaling quickly. As part of our Support team, you’ll be right at the heart of that mission: helping customers succeed and shaping how we deliver support as we grow.

• Define and execute the strategic marketing approach for the United States. • Refine positioning and messaging to resonate with US audit, banking and financial services buyers. • Build brand authority and visibility across key US channels and industry events. • Partner closely with US Sales leadership to drive enterprise pipeline and regional growth. • Define and communicate the global marketing vision aligned to company growth objectives. • Lead and align Product Marketing and Growth Marketing functions under a unified strategy. • Establish clear KPIs, reporting frameworks and accountability across the marketing team. • Represent Marketing at executive level, providing strategic insight and performance updates. • Strengthen Circit’s position as the leader in asset verification infrastructure. • Shape the narrative around real-time verification and audit transformation. • Elevate executive visibility through thought leadership, PR and strategic communications. • Ensure brand consistency and excellence across global markets. • Ensure strong Sales and Marketing alignment across regions and segments. • Support enterprise and account-based initiatives in collaboration with Revenue teams. • Drive clarity and consistency in messaging across auditors, providers and corporates. • Maintain disciplined focus on ROI, competitive positioning and commercial outcomes.

• Build and maintain features across our Vue 3 frontend and .NET 8 backend, with a strong emphasis on the UI layer; • Design, develop and deploy backend services for our clients with a focus on high availability, low latency, stability and scalability; • Analyse user needs and software requirements to determine feasibility of design within time and cost constraints; • Work closely with other members of the development team submitting, reviewing and approving PRs on a daily basis; • Use sound engineering practices like continuous delivery, defensive programming and automated testing; • Make good technical decisions that provide solutions to our business challenges and customer needs.

• Work across both our Vue 3 frontend and .NET 8 backend, building and maintaining features end-to-end; • Learn and contribute to backend services with a focus on reliability and scalability; • Collaborate closely with senior developers, submitting and reviewing PRs on a daily basis; • Write clean, well-tested code following established patterns and engineering practices; • Investigate and fix bugs across the full stack; • Grow your understanding of cloud infrastructure, CI/CD and deployment processes.

• Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges; • Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets; • Manage and report weekly and monthly partner metrics in team and company updates; • Arrange and coordinate platform demos with key people in the partner network; • Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes; • Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity; • Record and communicate partner requests and complaints to the appropriate Circit teams; • Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network; • Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team.

• Develop strong relationships with existing customers, to retain existing business, and maximise revenue through upsell and cross sell opportunities • Have responsibility for managing and reducing churn across your account portfolio • Build relationships with customer networks, identifying the key decision makers, and develop account plans and sales strategies to expand existing contracts and close new opportunities within accounts • Develop a deep understanding of our product to enable you to demo and train across all features to existing customers and new stakeholders within those accounts • Ensure that monthly and quarterly revenue targets for your territory are met • Identify and progress commercial opportunities within existing accounts, including new teams, regions, or use cases • Develop sales collateral with support from the marketing team required for the US market. • Manage customers on a proactive basis throughout the customer journey, including pilots, onboarding, annual contracts, renewals, and cross sell opportunities, ensuring their satisfaction with and adoption of the product • Monitor and improve the health of all existing accounts, ensuring maintenance of key KPI’s and objectives • Pioneer Circit rollout within the US and heavily influence/drive the formation of an SOP playbook for the USA market. • Maintain accurate forecasting and opportunity tracking in the CRM

• Lead the sales function and drive new business acquisition and revenue growth. • Build and scale a growing sales team including account executives, sales development representatives and regional leaders. • Develop and implement the sales strategy aligned with company growth targets. • Own new business revenue targets and pipeline development across all verticals. • Work closely with Marketing to develop and refine account-based marketing campaigns and lead generation strategies. • Maintain deep understanding of target customer segments, market dynamics and competitive landscape.

• Own and develop strategic relationships with partner banks and financial institutions, acting as Circit’s primary commercial point of contact. • Identify, engage, and progress new bank partnership opportunities aligned with Circit’s platform and go-to-market strategy. • Educate banks on the value of participating in the Circit platform for auditors, asset managers, and regulated clients. • Negotiate and structure mutually beneficial commercial agreements for API connectivity, data access, and ongoing collaboration. • Work with partner banks to support internal business cases for the development, enhancement, or commercialisation of API capabilities. • Collaborate closely with Circit’s Sales team to align bank partnerships with client demand and market priorities. • Partner with Product and Engineering teams to communicate bank requirements, technical considerations, and regulatory constraints. • Maintain a strong understanding of global banking, fintech, and regulatory trends related to APIs and financial data access. • Represent Circit at relevant industry events, conferences, and partner meetings. • Support and contribute to the wider Global Bank API team as Circit scales its partner network.