Role Description The Pennsylvania Department of Environmental Protection (DEP) is seeking an experienced Salesforce Administrator to serve as the agency’s senior Salesforce Platform Administrator. This role will be responsible for platform administration, configuration, support, governance, user enablement, and continuous improvement of the Salesforce ecosystem. The selected candidate will partner with business stakeholders and technical teams to deliver scalable Salesforce solutions while establishing internal Salesforce expertise and reducing reliance on external vendors. Key Responsibilities - Administer and maintain Salesforce user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls. - Configure Salesforce using declarative tools including Flows, validation rules, approval processes, record types, page layouts, and custom objects. - Gather business requirements and translate them into scalable Salesforce solutions. - Serve as a trusted advisor to business units and recommend process improvements. - Develop reports, dashboards, and analytics for operational and executive reporting. - Manage data quality initiatives including imports, exports, cleansing, deduplication, and migrations. - Coordinate Salesforce releases, testing, deployments, and change management activities. - Troubleshoot platform, security, configuration, and integration issues. - Support integrations between Salesforce and internal/external systems using APIs and integration tools. - Create and maintain technical documentation, standards, procedures, and knowledge base materials. - Develop end-user training materials and provide ongoing user support. - Mentor junior administrators and internal support staff. - Assist in establishing Salesforce governance, security, compliance, and support frameworks. - Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements. Qualifications - 5+ years of experience administering, configuring, supporting, or developing enterprise applications. - 3+ years of hands-on Salesforce Administration experience in a complex enterprise environment. - Experience gathering business requirements and translating them into technical solutions. - Experience conducting stakeholder meetings and providing customer-facing support. - Experience with Salesforce security, user provisioning, permission sets, profiles, and role hierarchies. - Experience supporting data migration, data quality, and system integrations. - Experience with software testing, release management, and deployment activities. - Experience creating training materials and providing end-user support. - Strong written and verbal communication skills. Highly Preferred Qualifications - Salesforce Certified Administrator - Salesforce Advanced Administrator Certification - Salesforce Platform App Builder Certification - Salesforce Business Analyst Certification - Salesforce Platform Developer I Certification - Experience with Salesforce Industries (Vlocity) - OmniStudio, DataRaptors, Integration Procedures, and FlexCards - Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud - Copado, Git, DevOps, and CI/CD experience - Salesforce Flows and low-code automation solutions - Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns - Experience supporting Salesforce implementations, migrations, and platform modernization projects - Experience mentoring Salesforce Administrators and support teams - Experience in government, healthcare, public sector, or highly regulated environments Primary Skills - Salesforce Administration - Salesforce Flows - Salesforce Security - Reports & Dashboards - Data Migration - Data Quality - User Provisioning - Stakeholder Management - Business Requirements Gathering - Salesforce Platform Administration - Apex - LWC - APIs - OmniStudio - Vlocity - Copado - Git - CI/CD - Experience Cloud - Service Cloud - Public Sector Solutions - Government Cloud

• Manage Salesforce user setup, roles, profiles, permission sets, and security settings. • Configure and maintain standard and custom objects, fields, page layouts, record types, validation rules, and workflows. • Build and maintain reports, dashboards, and analytics to support business decision-making. • Create and manage automations using Salesforce Flow and other declarative tools. • Ensure data quality through data governance, audits, cleansing, and deduplication efforts. • Partner with Sales, Marketing, Customer Success, and Operations teams to gather requirements and implement solutions. • Troubleshoot system issues and provide end-user support and training. • Manage integrations with third-party applications. • Support Salesforce releases, testing, and change management activities. • Document system configurations, processes, and best practices.

• Responsible for the configuration, administration, and optimization of BS&A’s Salesforce ecosystem • Partner closely with Finance, IT, Customer Success, and Business Operations to deliver new functionality • Ensure system stability, scalability, and alignment with company objectives • Configure and maintain Sales, Service, and Experience Clouds, CPQ & Billing, PSA, and Financial Cloud • Administer users, profiles, permission sets/PSGs, roles, sharing rules, and SSO policies • Design, test, and deploy Salesforce Flows and approval processes to streamline operations • Build and maintain reports and dashboards for Finance, Customer Success, and Operations

• Ensure consistent alignment of Sales and Marketing to optimize the sales process with a focus on improving and evolving a qualified lead process, distribution, and management. • Provide Sales and Marketing with accurate reporting on the organization's key performance indicators on a consistent basis including actionable steps to improve the experience delivered to current and future customers • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards • Creative and analytical thinker with strong problem-solving skills • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes