Role Description The Senior Salesforce Platform Administrator leads administration, configuration, and continuous improvement of the Salesforce environment. This role acts as the primary bridge between business stakeholders and technical teams, delivering scalable, secure, and user-focused Salesforce solutions while strengthening internal platform expertise. Key Responsibilities - Salesforce Administration & Configuration - Manage users, roles, profiles, permission sets, and security controls - Configure Salesforce using declarative tools (Flows, validation rules, approvals, layouts, custom objects) - Ensure platform stability, performance, and compliance - Business Analysis & Solution Delivery - Gather and translate business requirements into scalable Salesforce solutions - Partner with stakeholders to improve processes and increase platform adoption - Act as a trusted advisor on Salesforce capabilities and enhancements - Reporting, Data & Integration - Build reports, dashboards, and analytics for business insights - Manage data quality (imports, cleansing, deduplication, migrations) - Support integrations with internal/external systems via APIs - Release Management & Support - Coordinate releases, testing, and deployments across environments - Troubleshoot configuration, security, and integration issues - Maintain documentation, standards, and knowledge base - Training, Governance & Mentorship - Deliver end-user training and ongoing support - Mentor junior admins and build internal Salesforce expertise - Help establish governance, change management, and support processes - Ensure compliance with security, accessibility, and data policies Qualifications - 5+ years of experience supporting enterprise applications - 3+ years of Salesforce administration in complex environments - Strong experience with declarative Salesforce tools (Flows, security, reports, dashboards) - Experience gathering requirements and working with business stakeholders - Experience with data migration, quality, and system integrations - Experience with testing, release management, and deployments - Strong communication and documentation skills Preferred Qualifications - Salesforce certifications (Admin, Advanced Admin, Platform App Builder, etc.) - Experience with Salesforce Industries (Vlocity) and OmniStudio tools - Experience with DevOps tools (Copado, Git, CI/CD) - Knowledge of Apex, LWC, APIs, and integration patterns - Experience with Experience Cloud, Service Cloud, or Government Cloud - Experience in public sector or regulated environments Core Skills & Attributes - Strong Salesforce platform expertise and problem-solving ability - Ability to translate business needs into technical solutions - Strong stakeholder communication and user support skills - Hands-on mindset with focus on maintainability and governance - Ability to train, mentor, and build internal capability Location - Remote - Candidate must reside within a 2-hour radius of the Harrisburg region Experience Level - Mid–Senior Level (5+ years overall, 3+ years Salesforce) Benefits - Competitive salary This is a remote position.

Role Description The Pennsylvania Department of Environmental Protection (DEP) is seeking an experienced Salesforce Administrator to serve as the agency’s senior Salesforce Platform Administrator. This role will be responsible for platform administration, configuration, support, governance, user enablement, and continuous improvement of the Salesforce ecosystem. The selected candidate will partner with business stakeholders and technical teams to deliver scalable Salesforce solutions while establishing internal Salesforce expertise and reducing reliance on external vendors. Key Responsibilities - Administer and maintain Salesforce user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls. - Configure Salesforce using declarative tools including Flows, validation rules, approval processes, record types, page layouts, and custom objects. - Gather business requirements and translate them into scalable Salesforce solutions. - Serve as a trusted advisor to business units and recommend process improvements. - Develop reports, dashboards, and analytics for operational and executive reporting. - Manage data quality initiatives including imports, exports, cleansing, deduplication, and migrations. - Coordinate Salesforce releases, testing, deployments, and change management activities. - Troubleshoot platform, security, configuration, and integration issues. - Support integrations between Salesforce and internal/external systems using APIs and integration tools. - Create and maintain technical documentation, standards, procedures, and knowledge base materials. - Develop end-user training materials and provide ongoing user support. - Mentor junior administrators and internal support staff. - Assist in establishing Salesforce governance, security, compliance, and support frameworks. - Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements. Qualifications - 5+ years of experience administering, configuring, supporting, or developing enterprise applications. - 3+ years of hands-on Salesforce Administration experience in a complex enterprise environment. - Experience gathering business requirements and translating them into technical solutions. - Experience conducting stakeholder meetings and providing customer-facing support. - Experience with Salesforce security, user provisioning, permission sets, profiles, and role hierarchies. - Experience supporting data migration, data quality, and system integrations. - Experience with software testing, release management, and deployment activities. - Experience creating training materials and providing end-user support. - Strong written and verbal communication skills. Highly Preferred Qualifications - Salesforce Certified Administrator - Salesforce Advanced Administrator Certification - Salesforce Platform App Builder Certification - Salesforce Business Analyst Certification - Salesforce Platform Developer I Certification - Experience with Salesforce Industries (Vlocity) - OmniStudio, DataRaptors, Integration Procedures, and FlexCards - Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud - Copado, Git, DevOps, and CI/CD experience - Salesforce Flows and low-code automation solutions - Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns - Experience supporting Salesforce implementations, migrations, and platform modernization projects - Experience mentoring Salesforce Administrators and support teams - Experience in government, healthcare, public sector, or highly regulated environments Primary Skills - Salesforce Administration - Salesforce Flows - Salesforce Security - Reports & Dashboards - Data Migration - Data Quality - User Provisioning - Stakeholder Management - Business Requirements Gathering - Salesforce Platform Administration - Apex - LWC - APIs - OmniStudio - Vlocity - Copado - Git - CI/CD - Experience Cloud - Service Cloud - Public Sector Solutions - Government Cloud

• Manage Salesforce user setup, roles, profiles, permission sets, and security settings. • Configure and maintain standard and custom objects, fields, page layouts, record types, validation rules, and workflows. • Build and maintain reports, dashboards, and analytics to support business decision-making. • Create and manage automations using Salesforce Flow and other declarative tools. • Ensure data quality through data governance, audits, cleansing, and deduplication efforts. • Partner with Sales, Marketing, Customer Success, and Operations teams to gather requirements and implement solutions. • Troubleshoot system issues and provide end-user support and training. • Manage integrations with third-party applications. • Support Salesforce releases, testing, and change management activities. • Document system configurations, processes, and best practices.

• Responsible for the configuration, administration, and optimization of BS&A’s Salesforce ecosystem • Partner closely with Finance, IT, Customer Success, and Business Operations to deliver new functionality • Ensure system stability, scalability, and alignment with company objectives • Configure and maintain Sales, Service, and Experience Clouds, CPQ & Billing, PSA, and Financial Cloud • Administer users, profiles, permission sets/PSGs, roles, sharing rules, and SSO policies • Design, test, and deploy Salesforce Flows and approval processes to streamline operations • Build and maintain reports and dashboards for Finance, Customer Success, and Operations