• Working independently to service our customers in their homes • Bringing a new challenge every day as you diagnose and solve the issues that arise • Servicing our world-class products to sustain their life • Promoting our care product and appliances as one of our brand ambassadors

Role Description This role supports the delivery of high-quality surveying services by processing field data, preparing CAD drawings, and assisting with boundary and easement documentation. This role ensures accurate and timely survey deliverables, contributing to successful project outcomes and client satisfaction. By collaborating with surveyors, field crews, and design teams, the technician helps drive operational efficiency and uphold the company’s standards for excellence. If you are an Office Technician in Rochester that aligns with our values, we invite you to forge ahead with us. What you will do: - Assist Professional Surveyors with CAD production, deed research, boundary analysis, easement preparations, legal descriptions, and computing survey boundaries. - Process raw field data through Civil 3D. - Perform quality checks on survey data and deliverables. - Coordinate and work with field crews and other office staff to ensure project accuracy and timely completion. - Manage multiple survey tasks and project coordination, including interaction with other design services. - Apply knowledge of ALTA surveys, boundary analysis, topographic surveys, preparation of easement documents, legal descriptions, final plat preparation, and construction staking. - Perform other duties as assigned. - May remain in stationary position for extended periods. Qualifications - 1-5 years of land surveying experience in a Survey Technician role. - Possession of a valid driver’s license with a clean driving record and the ability to operate a motor vehicle is required. - Certified Survey Technician (CST), preferred. - Knowledge of Microsoft Suite Products (e.g. Outlook, Excel, Word, PowerPoint, SharePoint, OneDrive, etc.). - Proficient in AutoCAD Civil 3D for production activities. - Knowledge of Trimble survey field equipment is preferred but not required. - Travel or field visits may be required to support project needs or stakeholder collaboration. - Full-time schedule with occasional extended hours to meet project deadlines. - This position can be fully remote. - Travel may be required. Benefits - Competitive compensation and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, company paid short-and long-term disability, 401K with match, paid time off, paid holidays, tuition reimbursement, and opportunities for professional growth and development. - Part-time employees can participate in the 401K plan and applicable earned paid leave. Company Description WSB is a design and consulting firm specializing in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 50 complementary areas across the nation.

• Provide support to customers during standard business hours through phone, chat, email, and screen sharing, with occasional extended hours as required for critical customer concerns. • Build and maintain strong customer relationships while serving as a trusted technical resource. • Own customer satisfaction by addressing overall concerns, change requests, work orders, and service-related issues. • Perform effective triage and troubleshooting for reported customer issues and provide timely resolutions. • Partner with internal teams—including Technical Support, Professional Services, Product Management, Engineering, and other cross-functional organizations—to ensure technical challenges and customer requests are progressing toward resolution within established SLA targets. • Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned customer accounts. • Build expertise in telecommunications, contact center technologies, and related industry solutions. • Gain a strong understanding of each customer's contact center environment and business objectives, demonstrating how NiCE solutions support their operational goals. • Monitor product and service usage, understand realized customer benefits and achievements, identify opportunities for improvement, and help define next steps that drive continued customer success.

• Independently diagnosing and troubleshooting networking, electrical or mechanical issues with fitness equipment and entertainment consoles • Conducting preventative maintenance • Building strong relationships with customers and sales partners • Managing daily workload and scheduling to ensure best service to the customers and business • Traveling assigned territory primarily via company-provided van • Maintaining accurate service records and reports on equipment problems in the field • Collaborating with Sales and broader Service team • Attending installs and regional trade shows • Working in compliance with Life Fitness Health & Safety procedures