• Provide support to customers during standard business hours through phone, chat, email, and screen sharing, with occasional extended hours as required for critical customer concerns. • Build and maintain strong customer relationships while serving as a trusted technical resource. • Own customer satisfaction by addressing overall concerns, change requests, work orders, and service-related issues. • Perform effective triage and troubleshooting for reported customer issues and provide timely resolutions. • Partner with internal teams—including Technical Support, Professional Services, Product Management, Engineering, and other cross-functional organizations—to ensure technical challenges and customer requests are progressing toward resolution within established SLA targets. • Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned customer accounts. • Build expertise in telecommunications, contact center technologies, and related industry solutions. • Gain a strong understanding of each customer's contact center environment and business objectives, demonstrating how NiCE solutions support their operational goals. • Monitor product and service usage, understand realized customer benefits and achievements, identify opportunities for improvement, and help define next steps that drive continued customer success.

• Independently diagnosing and troubleshooting networking, electrical or mechanical issues with fitness equipment and entertainment consoles • Conducting preventative maintenance • Building strong relationships with customers and sales partners • Managing daily workload and scheduling to ensure best service to the customers and business • Traveling assigned territory primarily via company-provided van • Maintaining accurate service records and reports on equipment problems in the field • Collaborating with Sales and broader Service team • Attending installs and regional trade shows • Working in compliance with Life Fitness Health & Safety procedures

• You will be servicing Multi-Modality Imaging Equipment in the Oxnard, CA area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Enhance account profitability through efficient service execution and by identifying revenue opportunities • Maintain assigned assets, including tools, test equipment, telecommunication equipment, and service parts inventory • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities