• Lead the design, development, and implementation of solutions within the SAP Cloud for Sales and Service platforms. • Collaborate with cross-functional teams to deliver innovative and scalable solutions that meet business needs. • Provide day-to-day system and application support, including user setup, management, and training. • Troubleshoot and debug system issues. • Design, develop, and implement custom functionalities and integrations using SAP Cloud SDK and other tools. • Customize and extend SAP Sales and Service Cloud functionalities based on business requirements. • Implement integrations between SAP Sales and Service Cloud and other systems, including mash-up development. • Analyze business needs and translate them into technical solutions within SAP Cloud for Sales and Service. • Create clear and effective reporting based on business requests. • Optimize system performance, ensure scalability, and suggest improvements to existing configurations and workflows. • Partner with stakeholders to ensure seamless integration of SAP modules and third-party systems. • Provide technical leadership by coordinating and supporting managed services/external resources and priorities, mentoring junior developers and guiding the implementation of best practices.

• Explotación de herramientas de seguimiento y tratamiento de eventos e incidentes. • Monitorización, identificación, evaluación, y coordinación riesgos. • Gestión, resolución y clasificación de tickets. • Coordinación de las medidas de contención, erradicación, recuperación, investigación y respuesta • Seguimiento y documentación adecuados, cierre e informes posteriores al ticket • Desarrollo y mantenimiento de planes de respuesta • Contacto con clientes para el reporte de las alertas y/o atención telefónica.

• Responsible for ensuring the stability and integration of monitoring and observability platforms in critical environments. • Monitoring and multi-system integration solutions, ensuring high availability, performance and reliability of services. • Implement, administer and optimize large-scale Zabbix and Grafana environments, ensuring the collection, analysis and visualization of metrics. • Develop low-to-medium complexity integrations between monitoring systems and automation tools. • Manage PostgreSQL databases in high-availability scenarios (HA, replication, partitioning and TimescaleDB). • Monitor logs and critical events using Syslog, Elastic Stack and observability pipelines. • Propose continuous improvements, standardizations and automations that raise the operational maturity of the environment.

• Administer compensation programs (base, bonus, and equity), including planning tool and system maintenance • Design reports and tools that equip HR Business Partners with data and enable them to do their work proactively • Participate in compensation surveys and conduct data analysis • Identity process and program improvement opportunities; propose practical solutions and support cost and budget analysis • Support analysis, design, communication, and administration of insurance, wellness, and retirement programs • Maintain current knowledge of federal and state regulations affecting compensation and benefits; help ensure programs compliance • Contribute to special projects in the Total Rewards area, including bonus and equity plans initiatives