• Responsible for ensuring the stability and integration of monitoring and observability platforms in critical environments. • Monitoring and multi-system integration solutions, ensuring high availability, performance and reliability of services. • Implement, administer and optimize large-scale Zabbix and Grafana environments, ensuring the collection, analysis and visualization of metrics. • Develop low-to-medium complexity integrations between monitoring systems and automation tools. • Manage PostgreSQL databases in high-availability scenarios (HA, replication, partitioning and TimescaleDB). • Monitor logs and critical events using Syslog, Elastic Stack and observability pipelines. • Propose continuous improvements, standardizations and automations that raise the operational maturity of the environment.

• Administer compensation programs (base, bonus, and equity), including planning tool and system maintenance • Design reports and tools that equip HR Business Partners with data and enable them to do their work proactively • Participate in compensation surveys and conduct data analysis • Identity process and program improvement opportunities; propose practical solutions and support cost and budget analysis • Support analysis, design, communication, and administration of insurance, wellness, and retirement programs • Maintain current knowledge of federal and state regulations affecting compensation and benefits; help ensure programs compliance • Contribute to special projects in the Total Rewards area, including bonus and equity plans initiatives

• Evaluate the existing DCO clearing environment and identify what needs to be built, improved, or replaced to support scale • Own clearing-related SOPs, runbooks, escalation paths, and internal documentation — if a process doesn't have a document, you write it; if it's outdated, you fix it • Partner daily with Control Desk, Clearinghouse, DCM, DCO, Finance, Treasury, Compliance, Product, Engineering, the ISV team, and CX to keep clearing operations running and drive improvements across all touch points • Serve as the operational thought leader for client-facing process quality — translate user pain points into process improvements and SLA enhancements, and close the loop between what clients experience and how the back office operates • Support treasury management, cash movement, reconciliation, settlement, and liquidity workflows; understand where the money is at every point in the lifecycle • Define and operate within SLAs — where they don't yet exist, propose them, document them, and hold the organization to them • Identify operational gaps, control weaknesses, and tooling deficiencies; bring problems forward with proposed solutions, not just observations • Partner with Product and Engineering to build and improve clearing tools, exception management workflows, dashboards, and operational controls • Support issue triage and resolution across clearing, settlement, treasury, and exchange operations — stay calm when things go sideways and move quickly to resolve

Role Description This position is a Contract/Consultant role with working hours typically from 9:00 am-6:00 pm Eastern Standard Time, Monday through Friday. Applicants should have an excellent command of the English language, both spoken and written. We request that you submit your CV in English. - Review and process incoming loan applications and supporting documentation for completeness and accuracy - Perform initial intake assessment of borrower information and financial data - Verify and organize documents submitted through CRM or document management systems - Enter, update, and maintain accurate records in internal systems and spreadsheets - Use Microsoft Excel to track, analyze, and validate application data (basic formulas, data checks, reconciliation) - Communicate with internal teams to clarify missing or inconsistent application details - Coordinate with cross-functional departments (credit, underwriting, operations) to support loan processing workflow - Ensure timely handling of applications while meeting strict deadlines and SLA requirements - Identify discrepancies, errors, or missing information and escalate when necessary - Support document preparation and review using tools such as Microsoft Word and Adobe Acrobat - Maintain high attention to detail to ensure data integrity and compliance with internal standards - Follow established intake procedures and contribute to process improvements where applicable - Respond to internal inquiries related to application status or documentation - Maintain confidentiality and handle sensitive financial information appropriately Qualifications - Bachelor’s degree in Finance, Business, Economics, or a translation & interpretation related field preferred - 0 to 5 years of relevant experience - Previous roles in data entry, lending, intake, credit, financial analysis, or similar positions are preferred, with a specific advantage for those with private lending experience - Strong proficiency in Microsoft Excel is required Requirements - Strong skills in Microsoft Office Suite, particularly with Outlook, Word, and Excel (formulas, data review, and basic analysis) - Experience with Adobe Acrobat is a bonus - Familiarity with CRM systems or document management tools would be a great advantage - Comfortable using technology and eager to pick up new software quickly Soft Skills Required - Outstanding verbal and written communication skills in English - Great at promoting teamwork and collaboration across different departments - Proficient in handling tight deadlines while balancing multiple tasks - Careful attention to detail paired with excellent organizational skills - Self-motivated individual who loves to learn, research, and solve problems independently - Ability to ask thoughtful questions and take initiative in spotting and tackling challenges Benefits - Competitive USD Salary - Enjoy Paid Time Off (PTO) - Fully Remote Work Opportunity