• Coordinates and manages the care of patients with chronic or complex conditions • Works collaboratively with physicians, interdisciplinary teams, individual patients and families to promote positive patient outcomes and ensures continuity of care • Assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to support the individual’s health needs and goals • Addresses barriers and promotes optimal allocation of resources while balancing quality and cost management for an assigned population/panel of patients • Advocates, educates, and coaches patients, families, and/or caregivers on treatment options, disease management, medication adherence, community resources, and psychosocial concerns • Facilitates communication and coordination among members of the health care delivery team • Monitors and engages patients across the continuum of care, including facilitating transitions of care and providing support to prevent readmissions and gaps in care

• We work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account • Driving the qualification, quoting, and Salesforce processes to bring renewals to a close • Identify customer needs and demonstrate account management capabilities to guide renewal closure • Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust • Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Leverage customer data and behavior to assess the health of each renewal • Support customer conversations around renewal readiness, timing, and general customer procurement inquiries • Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals • Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal

Role Description HealthMark Group is currently seeking qualified candidates for the open Clinical Forms Manager position. This open position is responsible for providing the release of protected health information to healthcare facilities. The Clinical Forms Manager oversees the processes of Disability/FMLA forms, including: - Completing Short Term, Long Term, and Family and Medical Leave Paperwork for patients seeking short-term leave from work - Data entry - Requestor or customer support - Quality control The ideal candidate will be motivated, detail-oriented, and a problem solver with excellent written and oral communication skills. Qualifications - 2+ years of experience in healthcare operations, forms completion, or audit leadership role, preferred - Proven experience managing a remote or hybrid team is a plus - EMR experience, preferred - Strong organizational skills and communication skills (written and verbal) - Exceptional attention to detail and accuracy - Customer-oriented and maintains a professional disposition - Proficiency in Microsoft Office and other relevant software platforms - Ability to handle sensitive information with discretion - Driven to complete tasks in a timely manner while multi-tasking Requirements - Lead, coach and develop a team of Clinical Forms Completion Specialists and QC Specialists to meet productivity, TAT and quality goals - Maintain a 72 hour TAT across 80% of all forms on managed teams - Maintain a 2.5 form per hour KPI inclusive of all team hours (inclusive of leads, managers and support staff) - Monitor lead and team metrics and KPIs, addressing performance gaps in real time - Contribute to a culture of accountability, teamwork, collaboration and continuous improvement across the department - Manage resources to ensure coverage for any teams that are shorthanded or those that need assistance to complete work - Manage lead queues and processor queues to monitor turnaround times - Support high-volume output while ensuring accuracy standards are met by leads and teams - Organize and drive time management strategies across teams - Partner with Director to identify process improvement opportunities - Reports weekly to department Director - Maintains schedule of leads/team meetings - Manages client relationships by communicating with clients when needed - Reports personnel issues to Director - Develops and enforces PIPs for leads/team members when needed - Provide ongoing feedback, conduct performance reviews and manage individual development plans - Resolves employee issues with assistance and guidance from HR - Work with IT to ensure all team members have access to client EMRs/computer systems Benefits - Full-time position - Pay: commensurate with experience

• Drive the operating cadence for the GCPS partner skilling business • Own worldwide performance reporting • Manage program budget planning across a multi-region event portfolio • Create custom emails for Regional Skilling Leads • Track all POs end-to-end and ensure all Proof of Execution