HealthMark Group

Role Description The Marketing Coordinator is an essential member of the marketing team, responsible for planning, executing, and operationalizing marketing programs that support HealthMark Group’s go‑to‑market strategy. This role serves as the operational backbone for marketing initiatives, owning tradeshow execution, vendor coordination, sponsorship deliverables, team coordination, and cross‑functional program management across sales, client experience, and other key stakeholders. The Marketing Coordinator enables the marketing and sales organization to operate efficiently by managing logistics, timelines, vendors, and systems. This role is critical to ensure that HealthMark’s marketing strategy translates into flawless execution. Strong project management skills and attention to detail are essential for this role, as you will be working on a variety of different projects at any given time. If you thrive in a fun, fast-paced, and creative environment, then this is the role for you! Objectives - Event & Tradeshow Management - Leads planning and execution for regional and national conferences including registration and sponsorship logistics. - Exhibitor communications and deadlines. - On‑site logistics including show orders, shipping, and handling. - Internal coordination across various stakeholders. - Serves as the primary point of contact between HealthMark and event organizers. - Supports client-facing events, ensuring brand consistency and high-quality engagement. - Ensures key milestones are tracked, documented, and executed. - Vendor & Budget Coordination - Manages relationships with external vendors and agencies, including creative partners, promotional product vendors, event venues, and conference service providers. - Coordinates invoice tracking, cost summaries, and budget inputs for marketing programs and events. - Sources, prices, and manages inventory for swag and other promotional items. - Marketing Program & Content Support - Supports marketing team programs which may include lead generation, marketing campaigns, email marketing, and website. - Identifies gaps and risks in marketing processes and proposes improvements. - Documents requirements, timelines, and dependencies to prevent missed opportunities or deadlines. - Manages requests from other internal teams for marketing support. - Updates content from other departments to ensure consistency with the HealthMark brand and style. Qualifications - 1-3 years of experience in B2B marketing. - Bachelor’s degree in marketing, communications, or related field. - Experience with InDesign or similar is a plus. Requirements - Exceptional attention to detail and follow‑through. - Clear written and verbal communication skills. - Strong program and project management capabilities. - Excellent organizational skills, with the ability to manage competing priorities and maintain accurate documentation. - Proven ability to prioritize and deliver against multiple deadlines across concurrent initiatives. - Demonstrated ability to manage relationships with vendors, agencies, and external partners. - Familiarity with digital marketing tools and healthcare industry trends is a plus. Note This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve. This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs.

Role Description HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry-level position and an exciting opportunity for someone looking to start their career with a fast-growing company. Job duties include but are not limited to: - Process medical record requests - High volume and fast-paced environment - Reports directly to the Processing Manager - Assist as needed in overflow processing due to high volume issues and/or coverage issues - Abide by HIPAA guidelines while ensuring the confidentiality of PHI - Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts - Provide feedback regarding request volume and perceived issues - Monitors incoming requests received through various means - General office duties - Answering phone calls and phone coverage for medical records requests will be required to support client needs Qualifications - Fast learner - Dependable - Quick worker - Team player - Positive attitude - Someone who strives to do more Requirements This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs. Benefits - Health Insurance Plan Options with Company Coverage - Vision and Dental Plan Options - STD, LTD, Life and Life A&D - Competitive Paid Time Off, including Paid Holidays - 401(k) Plan Offering with Employer Matching

• Monitor the company emails, faxes, and chat line as assigned • Provide detailed information while assisting requestors with status of requests for medical records • Field emails or faxes to the appropriate departments • Ensure notes are accurate and detailed • Provide detailed information to clients, patients and requestors • Fax and/or email records securely to requestors when requested • Assist requestors and patients on how to submit a request online or by fax • Assist requestors on how to download medical records through Med-Release • Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox

Role Description HealthMark Group is currently seeking qualified candidates for the open Clinical Forms Manager position. This open position is responsible for providing the release of protected health information to healthcare facilities. The Clinical Forms Manager oversees the processes of Disability/FMLA forms, including: - Completing Short Term, Long Term, and Family and Medical Leave Paperwork for patients seeking short-term leave from work - Data entry - Requestor or customer support - Quality control The ideal candidate will be motivated, detail-oriented, and a problem solver with excellent written and oral communication skills. Qualifications - 2+ years of experience in healthcare operations, forms completion, or audit leadership role, preferred - Proven experience managing a remote or hybrid team is a plus - EMR experience, preferred - Strong organizational skills and communication skills (written and verbal) - Exceptional attention to detail and accuracy - Customer-oriented and maintains a professional disposition - Proficiency in Microsoft Office and other relevant software platforms - Ability to handle sensitive information with discretion - Driven to complete tasks in a timely manner while multi-tasking Requirements - Lead, coach and develop a team of Clinical Forms Completion Specialists and QC Specialists to meet productivity, TAT and quality goals - Maintain a 72 hour TAT across 80% of all forms on managed teams - Maintain a 2.5 form per hour KPI inclusive of all team hours (inclusive of leads, managers and support staff) - Monitor lead and team metrics and KPIs, addressing performance gaps in real time - Contribute to a culture of accountability, teamwork, collaboration and continuous improvement across the department - Manage resources to ensure coverage for any teams that are shorthanded or those that need assistance to complete work - Manage lead queues and processor queues to monitor turnaround times - Support high-volume output while ensuring accuracy standards are met by leads and teams - Organize and drive time management strategies across teams - Partner with Director to identify process improvement opportunities - Reports weekly to department Director - Maintains schedule of leads/team meetings - Manages client relationships by communicating with clients when needed - Reports personnel issues to Director - Develops and enforces PIPs for leads/team members when needed - Provide ongoing feedback, conduct performance reviews and manage individual development plans - Resolves employee issues with assistance and guidance from HR - Work with IT to ensure all team members have access to client EMRs/computer systems Benefits - Full-time position - Pay: commensurate with experience

• Processing medical record requests • Effectively answering 30-40 calls per day on average for customer requests • High volume and fast-paced environment • Reports directly to the Processing Manager • Assist as needed in overflow processing due to high volume issues and/or coverage issues • Abide by HIPAA guidelines while ensuring the confidentiality of PHI • Maintain a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts • Provide feedback regarding request volume and perceived issues • Monitors incoming requests received through various means • General office duties

• Own and prioritize the team backlog, aligning it with the Medical Imaging product roadmap and strategic goals • Elaborate features into clear user stories with well-defined acceptance criteria, and accept completed stories on behalf of the team • Collaborate daily with our Brazil-based engineering team on backlog refinement, story elaboration, and story acceptance • Participating in PI Planning and team ceremonies, presenting the team backlog, defining iteration goals, and contributing to PI objectives • Partner with other Product Owners across the Agile Release Train to surface risks and manage cross-team dependencies • Develop subject matter expertise in Medical Imaging workflows and the Purview Image and Expert View platforms • Work with operations and support teams to triage production issues and customer escalations, prioritizing them into the team backlog • Drive backlog priorities that integrate Medical Imaging capabilities with HealthMark’s platforms and processes • Build HIPAA, privacy, and data compliance requirements into user stories, acceptance criteria, and the team’s definition of done • Partner with Product Management on feature definition, with increasing ownership over time • Some travel to our Dallas HQ and/or to client sites may be required

Role Description The mission of this role is to provide exceptional customer service to clients, patients, and requesters. The representative will be responsible for meeting daily goals and reporting recurring issues to the Process Integrity Manager for resolution. The ideal candidate will align with HealthMark Group’s core values, culture, and the overall CRAFT of the company. Daily Roles and Responsibilities - Conduct email and outbound call outreach on non-compliant orders to obtain missing documentation or information - Quality Control checks on orders moving into Pending Authorization - Perform data entry to update contact details (emails, faxes, addresses) for records release - Enter new requests into MedRelease - Review orders to ensure all required documents and information are included - Monitor and manage multiple queues - Meet assigned daily productivity goals Qualifications - Excellent communication, analytical, and problem-solving skills - 1+ year of call center experience - Ability to multitask, prioritize responsibilities, and manage time efficiently - Willingness to learn and adapt - Proficiency in Microsoft Office and related applications - High school diploma or GED required - Medical industry experience preferred but not required Requirements - Strong written and verbal communication skills - Excellent interpersonal skills to foster relationships with requestors, clients, and team members - Detail-oriented with the ability to resolve customer issues promptly - Strong follow-up and time management abilities - Reliable internet connection and a quiet, professional remote work environment Ideal Candidate Traits - Genuinely passionate about customer service and helping others - Fast learner - Self-motivated and able to work independently - Flexible and adaptable to change - Dependable with strong business integrity - Compassionate and patient-focused - Efficient worker - Positive team player - Takes initiative and strives for continuous improvement Schedule - 8-hour shift - Monday through Friday Education - High school diploma or equivalent (required) Experience - Customer Service: 1 year (preferred) - Healthcare: 1 year (preferred) Compensation $17-18 per hour

• Serve as your client’s official liaison so their needs are quickly heard and addressed. • Know your clients’ needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists. • Expedite client issues to mitigate friction or noise that negatively impacts their work. • Keep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry • Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account • Document and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement • Document all actions taken by you on a request for information in MedRelease to ensure transparency • Be highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services

• Design, develop, and maintain backend microservices across the healthcare platform ecosystem using Java/Kotlin and JVM-based frameworks (Spring Boot 3.x, Quarkus, Ktor) • Architect multi-tenant data models and implement data isolation patterns across relational databases • Design and optimize database schemas, write migrations (Flyway, ORM-native), and tune query performance • Develop asynchronous messaging workflows using ActiveMQ for inter-service communication • Containerize services with Docker and maintain CI/CD pipelines via GitHub Actions • Work with AWS infrastructure including EC2, SSM Parameter Store, S3, and Bedrock for AI/LLM integrations • Maintain and modernize legacy codebases (e.g., Spring Boot 2.x / Java 8) alongside modern stacks

• Coordinate and manage the end-to-end onboarding process for new healthcare clients. • Enter, verify, and maintain accurate client data within the MedRelease platform. • Serve as a liaison between clients and internal teams to ensure smooth implementation experience. • Partner with Processing and IT teams to resolve technical or process-related issues promptly. • Track and meet strict deadlines to ensure timely client activation. • Provide status updates and communicate progress to leadership and relevant stakeholders. • Maintain a strong understanding of HealthMark's service lines, processes, and technology to support client needs effectively.