Hightouch

• Outreach directly into prospective customers who fit our ideal persona via cold calls, text, emails, integrated marketing campaigns, LinkedIn campaigns, and other methods • Work with the growth team to research and craft personalized outreach to target accounts • Find creative methods, channels, and strategies to help guide prospects to a Hightouch Ad Studio demo • Own building the outbound playbook from the ground up, helping shape process, messaging, tooling, and strategy for this new product

Role Description Deliverability Advisor: - Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance. Migration Management: - Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation. ISP Relations: - Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders. Performance Analysis: - Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase. Strategic Improvement: - Provide guidance and recommendations to help improve deliverability performance over time. Enablement: - Help build understanding of deliverability best practices across internal teams and with external customers. Product Collaboration: - Partner with engineering and product teams to support customer success and inform product direction. Qualifications - 5 -10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms). - This is a foundational hire for our deliverability function. We're looking for someone who has ideally built or scaled deliverability practices before, not just operated within an existing playbook. - Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement. - Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions. - Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations. - Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. - Ability to manage multiple customer situations at once, prioritizing based on urgency and impact. - Experience establishing processes, documentation, or best practices in a technical specialty area, whether as a first hire, early team member, or practice lead. - We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. Requirements - The salary range for this position is $160,000 - $200,000 USD per year. E-Verify Statement - Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

Role Description Hightouch is looking for a Sales Development Representative to join our rapidly growing team in EMEA. In this role, you will be responsible for generating top of the funnel leads in addition to building foundational processes and strategies to the commercial sales team. You will be outbounding to engineers, marketers, and operation teams so we are looking for someone who is highly intelligent and also has the ability to connect with multiple audiences. This role will heavily support our founding DACH sales team. Location is flexible but fluent German language skills are a must. What You’ll Do - Outreach directly into prospective agents that fit our ideal persona via cold-calls, text, emails, integrated marketing campaigns, LinkedIn campaigns and other methods. - Work with the growth team to research and craft personalized outreach to target accounts. - Find creative methods, channels, and strategies to help guide prospects to our free trial. - As part of our growing SDR team, help define and improve sales processes, strategies, tactics, and more. - Be tasked with a goal and expected to execute against it on a monthly basis. - Live in Slack and monitor for new signups, engaging them directly in order to schedule meetings with them. Those meetings will be scheduled for with the sales org and the customer. Qualifications - Bachelor's degree. - Be a self-starter, ability to self-motivate in a high-growth start-up. - Effective communication skills, both written and verbal. - Prior experience engaging customers and prospects. - Interest in tech and more specifically data. - Ability to multitask, organize, and prioritize work. - Even if your experience does not line up perfectly, we are still excited to have you apply. The best hires do not always check off every box of a job description. Company Description Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success.

• Build and maintain trusted relationships with Snowflake AEs, RVPs, and industry leads across Enterprise territories. • Directly source qualified introductions to the Hightouch sales team through your Snowflake relationships — this is the primary metric of the role. • Attend Snowflake events in-person — World Tour, Summit, PG Days, prospecting dinners, QBR seasons. • Host and co-host customer-facing events with Snowflake counterparts to create pipeline moments. • Keep Snowflake AEs and SEs current on Hightouch’s value proposition, win wires, and competitive positioning.

• You'll create and iterate on powerful tools for marketing teams using our Agents product suite. This means: • 0-1 innovation: You're building new products in uncharted territory. • Rapid iteration: Demonstrate your thinking through rapid designs and prototypes, not endless presentations. • Product strategy: You'll connect directly with customers through research sessions, synthesize insights from usage data and feedback, and use that understanding to influence product direction and prioritization. Your voice will shape what we build. • Live collaboration: You'll work directly with other designers, engineers, and PMs to define product details as a team. • High growth: We don't expect you to know everything. We expect you to learn fast.

• Maintain our rolling, driver-based operating model, keeping it accurate and decision-ready so leaders can trust the numbers in every planning conversation. • Drive the quarterly reforecast cycle end to end, running the calendar, inputs, and mechanics so each cycle lands on time and with clean outputs. • Help run our planning cycles, from the annual operating plan to headcount and workforce planning, working with People and team leaders to connect hiring decisions to budget and strategic priorities. • Run the monthly and quarterly operating rhythm, including budget-versus-actuals and variance analysis, and explain the "why" behind the numbers rather than just the what. • Strengthen the rigor and consistency of our SaaS metrics (ARR, NRR and GRR, magic number, CAC payback, LTV to CAC, burn multiple, and Rule of 40) so they are defensible and trusted. • Partner with Accounting, RevOps, and our Data team to build a single source of truth for our numbers and help accelerate the monthly close. • Prepare the analysis and supporting materials behind board and investor reporting, in close partnership with the Head of Strategic Finance and CFO. • Lead ad hoc strategic and scenario analysis that helps leaders across the company make faster, better-informed decisions.

• Hightouch is looking for a Mid-Market Account Executive to join the founding Ad Studio sales team. • You'll be one of the first AEs dedicated to Ad Studio, which means you'll have real influence over the sales motion, the ICP, and how we position the product with customers. • The buyers you'll sell to are performance marketers, paid social and paid search leads, creative strategists, and growth teams at mid-market companies who are constantly battling creative fatigue, slow production cycles, and rising CPMs. • These are consultative, strategic deals where you're not just demoing a tool. You're helping teams rethink how they produce and launch creative.

• Lead creative on enterprise engagements. • Set the creative bar. • Drive performance, not just aesthetics. • Shape the product. • Define the playbook.

• Build and maintain strong relationships with customer champions and key stakeholders • Serve as the primary point of contact for all client concerns, needs, and strategic discussions • Drive contract renewals and identify expansion opportunities through upselling and cross-selling • Develop comprehensive understanding of client business goals and map our solutions to their needs • Collaborate with internal teams to ensure seamless delivery and client satisfaction • Maintain accurate client records and track contract updates, renewals, and account health • Generate regular progress reports for clients and internal leadership • Proactively address client challenges and develop tailored solutions • Lead renewal meetings and participate in strategic business reviews • Communicate expansion opportunities to the sales team and support deal progression

• We work alongside the Account Managers to drive adoption and user engagement, which will aid in the efforts for the Renewal team to grow the account • Driving the qualification, quoting, and Salesforce processes to bring renewals to a close • Identify customer needs and demonstrate account management capabilities to guide renewal closure • Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust • Understand Hightouch’s Licensing Model to provide Customer assistance in licensing discussions • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Leverage customer data and behavior to assess the health of each renewal • Support customer conversations around renewal readiness, timing, and general customer procurement inquiries • Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals • Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal