Hightouch

• Engage with performance marketing teams at top-tier companies • Partner closely with sales organization to navigate buying processes • Collaborate with Forward Deployed Creative Designers to optimize AI-generated assets • Help design go-to-market motion and educational frameworks for customers

• Build the SDKs, on-device experiences, and backend systems for marketers • Own and deliver projects start to finish • Work directly with customers integrating our SDKs into their apps • Co-design the API and backend alongside the team

• Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment. • Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements. • Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises. • Be accountable for the exceptional customer experience during the new revenue pilot and closing phases. • Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential. • Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations. • Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements. • Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team.

• Become the bridge between Hightouch and our largest Fortune 5000 customers • Oversee the entire customer journey from kick-off to onboarding to continued customer success and increased adoption • Ensure Enterprise customers understand and utilize the Hightouch platform to its fullest extent • Strive to understand customer requirements and issues at a molecular level • Guide the customer into their ideal future state • Guide the innovation of the Hightouch platform

• Lead Business Value Assessments end-to-end for Enterprise prospects and customers, from value discovery through ROI/TCO modeling to executive readout. Engage with Mid-Market deals and the broader sales org where the situation warrants. • Build directional business cases that earn the right to a CFO conversation, then sharpen them to defensible models with customer data. • Partner with AEs, Solutions Engineers, and sales leadership across Enterprise and Mid-Market on the deals that matter most. • Translate Hightouch product capability into measurable business outcomes that executive buyers care about (revenue, retention, efficiency, risk). • Present findings to economic buyers and committees: CFO, CMO, CDO, VP Marketing, and equivalent. • Design and build the frameworks, playbooks, calculators, and assets that make value selling repeatable across the GTM org. Not just for VE, but for AEs and SEs to use on their own deals. • Partner with Enablement and sales leadership to roll out value-selling practices across the field. Help shape the training, the materials, and the operating cadence that scale value selling beyond a handful of high-touch engagements. • Contribute to Business Value Realization for existing customers, tracking adoption and quantifying the value delivered post-sale. • Contribute to the AI and agentic capabilities we are building to scale value selling across the field. Whether that is shaping the workflows, designing the agents, or testing them in real engagements, you help drive the direction and the build. • Help shape where the VE function goes next as Hightouch scales. This role is for someone who wants to build, not just execute against someone else's playbook.

• lead team in successful development of significant features • improve pace of execution within the team • grow team by identifying needs and evaluating candidates • enhance reliability to reduce incidents • foster growth and engagement among team members

Title: Administrative Assistant Location: New York City United States Job Description: About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient - and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Role We're looking for a highly organized and proactive Administrative Assistant to be the operational backbone of our New York office while providing critical support to our EMEA teams in London and Paris. This role sits at the intersection of office operations, event execution, and employee experience - making it ideal for someone who thrives in a fast-paced, global environment and takes pride in keeping things running smoothly. Core Responsibilities NYC Office Management - Serve as the primary point of contact for all day-to-day office operations in New York - Manage vendor relationships, facilities, supplies, and office services to ensure a well-functioning workspace - Coordinate with building management on maintenance, security, and space needs - Own office orientation for new NYC hires - Proactively identify and resolve operational issues before they become disruptions EMEA Office Management Support - Provide remote coordination support for offices in London and Paris, serving as a reliable point of contact for cross-regional operational needs - Support EMEA office with vendor relations, supply procurement, and facilities coordination - Coordinate the EMEA Quarterly Business Review (QBR), including logistics, venue or virtual setup, vendor management, and communications - Help drive consistency in office operations and processes across EMEA locations - Act as a culture connector - ensuring EMEA employees feel engaged and supported from afar Events - NYC (Customer & Candidate) - Plan and execute customer-facing events in New York, from intimate dinners to larger hosted gatherings, ensuring a polished and on-brand experience - Coordinate candidate experience events, including recruiting receptions, office tours, and hiring-related programming - Partner with Sales, Marketing, Recruiting, and People teams to align events with business goals People, Culture & Employee Experience (NYC + EMEA) - Champion employee experience initiatives across New York, London, and Paris - Coordinate team events, celebrations, recognition moments, and culture programming across regions - Support onboarding experiences that help new hires feel welcomed and connected from day one - Partner with the People team on engagement surveys, office perks, and regional culture initiatives The salary range for this position is $80,000-$115,000 per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

• help define hiring needs by looking at projected growth • define talent needs, sourcing and prescreening candidates • partnering with hiring managers • insuring a smooth and fluid process • identifying closing strategies for offers • provide candidates with the right information to help make their decision

• Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment. • Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements. • Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises. • Be accountable for the exceptional customer experience during the new revenue pilot and closing phases. • Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential. • Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations. • Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements. • Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team.

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers • You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices • Provide customers with clear proactive technical guidance and expertise across all our products • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations • Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level