Role Description HealthMark Group is currently seeking qualified candidates for the open Clinical Forms Manager position. This open position is responsible for providing the release of protected health information to healthcare facilities. The Clinical Forms Manager oversees the processes of Disability/FMLA forms, including: - Completing Short Term, Long Term, and Family and Medical Leave Paperwork for patients seeking short-term leave from work - Data entry - Requestor or customer support - Quality control The ideal candidate will be motivated, detail-oriented, and a problem solver with excellent written and oral communication skills. Qualifications - 2+ years of experience in healthcare operations, forms completion, or audit leadership role, preferred - Proven experience managing a remote or hybrid team is a plus - EMR experience, preferred - Strong organizational skills and communication skills (written and verbal) - Exceptional attention to detail and accuracy - Customer-oriented and maintains a professional disposition - Proficiency in Microsoft Office and other relevant software platforms - Ability to handle sensitive information with discretion - Driven to complete tasks in a timely manner while multi-tasking Requirements - Lead, coach and develop a team of Clinical Forms Completion Specialists and QC Specialists to meet productivity, TAT and quality goals - Maintain a 72 hour TAT across 80% of all forms on managed teams - Maintain a 2.5 form per hour KPI inclusive of all team hours (inclusive of leads, managers and support staff) - Monitor lead and team metrics and KPIs, addressing performance gaps in real time - Contribute to a culture of accountability, teamwork, collaboration and continuous improvement across the department - Manage resources to ensure coverage for any teams that are shorthanded or those that need assistance to complete work - Manage lead queues and processor queues to monitor turnaround times - Support high-volume output while ensuring accuracy standards are met by leads and teams - Organize and drive time management strategies across teams - Partner with Director to identify process improvement opportunities - Reports weekly to department Director - Maintains schedule of leads/team meetings - Manages client relationships by communicating with clients when needed - Reports personnel issues to Director - Develops and enforces PIPs for leads/team members when needed - Provide ongoing feedback, conduct performance reviews and manage individual development plans - Resolves employee issues with assistance and guidance from HR - Work with IT to ensure all team members have access to client EMRs/computer systems Benefits - Full-time position - Pay: commensurate with experience