**As a Technical Service Engineer - Utility Scale, you will** • Provide field service support for utility-scale PV projects across EMEA • Support installation, commissioning, testing, troubleshooting and maintenance of utility-scale inverter systems and related equipment • Perform site inspections, technical audits, fault diagnosis and corrective actions in cooperation with customers, EPCs and internal teams • Support MV station, communication, monitoring and inverter-related activities within the defined scope of service responsibility • Act as a customer-facing technical representative during commissioning, service interventions and warranty-related activities • Provide structured technical feedback, service reports, issue documentation and root cause information to HQ Service, Quality and R&D teams • Support preparation and execution of service procedures, commissioning checklists, maintenance instructions and safety documentation • Deliver technical training to customers, partners, EPC teams and internal colleagues when required • Coordinate spare parts, service tools, test equipment and site readiness requirements for assigned projects • Support service activities related to strategic agreements, key accounts and utility-scale reference projects • Ensure that service activities are performed in line with safety standards, quality expectations and customer requirements • Work closely with the Technical Manager, Sales and HQ Service teams to ensure fast and professional issue resolution • Contribute to continuous improvement of products, service processes and customer documentation based on field experience.

Role Description Wir suchen keine:n klassischen Außendienstler. Wir suchen jemanden der unseren Apotheken-Vertrieb aufbaut, Eigenverantwortung will und langfristig in unserem Unternehmen wachsen möchte. Wer bei uns die ersten €250k selbst generiert, wechselt auf Vollzeit. Wer bleibt, bekommt Equity. Nexopharm vertreibt Medizinalcannabis an Apotheken in Deutschland. Der Markt ist reguliert, jung und wächst schnell. Du bist einer der ersten Vertriebsmenschen die diesen Markt mitgestalten. Aufgaben - Apotheken identifizieren, ansprechen und als Kunden gewinnen - Bestehende Partnerschaften betreuen und ausbauen - Direkte Reportinglinie zum Gründer, kurze Entscheidungswege - Aufbau von Vertriebsprozessen von Null Qualifications - Erfahrung im B2B-Vertrieb, idealerweise Pharma, Healthcare oder regulierter Markt - Du telefonierst und reist gerne, Kaltakquise schreckt dich nicht ab - Eigenständige Arbeitsweise, du brauchst keine tägliche Kontrolle - Interesse an einem Markt der gerade erst entsteht Benefits - €28.000 bis €35.000 Fixgehalt/Jahr bei 25h/Woche - Provision: 4,5% auf selbst generierten Nettoumsatz im ersten Jahr, ab Monat 18 steigt sie auf 6% - Vollzeit (€45.000 bis €56.000 Fix) sobald du €250.000 eigenen Umsatz generiert hast - Equity-Beteiligung (VSOP-Grant) nach 36 Monaten Betriebszugehörigkeit - Düsseldorf, remote - Klare CSO-Perspektive wenn du lieferst Application Kein Anschreiben. Zwei Sätze: was du bisher verkauft hast und warum Nexopharm. Wir melden uns innerhalb von 48h.

Role Description The Founders Office at Cyera enables the founders to operate at maximum effectiveness and strategic impact. Reporting to the Chief of Staff to the CTO, this role ensures the CTO deploys his relationships and influence where they create the greatest business value for the company’s top goals. This position combines executive strategy, customer engagement, and operational excellence. You will serve as a force multiplier at the intersection of founders, customers, and internal teams, ensuring that Cyera's most strategic customer relationships are protected and executive engagements are maximized. You will support addressing critical customer needs, risks, opportunities, and escalations, ensuring they are surfaced and managed proactively, with visibility into board-level priorities and direct influence on customer outcomes and go-to-market. Responsibilities - Founder Operations & Executive Engagement - Maximize CTO effectiveness by driving preparation, execution, and follow-through for strategic customer engagements and executive initiatives. - Coordinate founder-led interactions, executive requests, events, and communications to support strategic deals, renewals, and company priorities. - Ensure accountability and timely execution of founder commitments across customers and multiple internal stakeholders. - Strategic Customer Management & Escalations - Serve as the cross-functional facilitator for Cyera's most strategic accounts, aligning teams around customer priorities, risks, and opportunities. - Drive resolution of critical customer issues and executive escalations while maintaining executive-level customer confidence. - Build tools to systematically maintain visibility into customer health, sentiment, adoption, value realization, renewal status, and growth opportunities. - Partner with GTM teams on executive interventions, expansion plans, retention strategies, and strategic renewals. - Manage high-impact customer situations, including security incidents, service disruptions, platform issues, and commercial escalations. - Strategic Insights & Operating Systems - Translate customer feedback, engagement trends, and account insights into recommendations that influence company strategy and founders’ priorities. - Partner with Product and Engineering to ensure strategic customer needs inform roadmap prioritization and long-term planning. - Build and scale AI-powered workflows, reporting, and operating systems that increase founder leverage and organizational effectiveness. Qualifications - 5+ years of experience in Strategy & Operations, Account Management, Solutions Engineering, Program Management, Consulting, Chief of Staff, or similar roles. - Comfort operating at the intersection of executive strategy and day-to-day hands-on execution. - Experience managing strategic enterprise customers, preferably within cybersecurity, SaaS, or infrastructure technology environments. Familiarity with Fortune 500 customer environments is strongly preferred. - Experience working closely with Product and Engineering teams. - Strong operational instincts and exceptional attention to detail. - Proficiency with relevant AI tools and modern operational systems. - Ability to quickly synthesize complex information - both business and technical contexts - and communicate with clarity and executive voice. - Experience navigating high-stakes customer situations and executive escalations. - Proven ability to influence cross-functional teams without direct authority. - Excellent written communication and executive presentation skills. - High levels of discretion, judgment, and trustworthiness. Requirements - Compensation Range: $160,000-$200,000. - The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. - This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. - The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. - Final compensation will vary based on seniority and relevance of experience, location, and position requirements. - This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. Benefits - Ability to work remotely, with office setup reimbursement. - Competitive salary. - Unlimited PTO. - Paid holidays and sick time. - Health, vision, and dental insurance. - Life, short and long-term disability insurance.

Role Description - Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution. - Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA breaches, and escalation needs. - Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution. - Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle. - Conducts post-incident reviews for major incidents to identify root causes and drive preventive actions. - Tracks and reports on incident metrics including volume, resolution times, reopens, and SLA compliance. - Develops and maintains incident management procedures, work instructions, and escalation runbooks. - Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations. - Ensures all incident records in ServiceNow are accurate, complete, and closed with appropriate resolution documentation. - Collaborates with the Knowledge Manager to capture incident resolutions in the KM repository for future reference. Qualifications - Shall possess at the time of award a Secret security clearance. - Strong customer service orientation. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Good written, oral, and interpersonal communication skills. - Ability to conduct research into PC and software issues and products as required. - Ability to present ideas in business-friendly and user-friendly language. - Highly self-motivated and directed. - Keen attention to detail. - Team-oriented and skilled in working within a collaborative environment. Requirements - Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied. - Required Experience: 3 or more years of professional experience supporting a similar role. - Experience supporting a DoD or J6 customer is a plus. Benefits - ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst certification required. - Preferred: ITIL v4 Managing Professional, HDI Problem Management Professional certification. Company Description Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.