Empower AI Inc.

Role Description As the Documentation/ Scheduling Specialist (Claims Analyst II), you will intake, analyze, validate and categorize/classify appeals hearings case documentation from appellants and perform data entry of required fields into the CMS Hearings and Appeals tracking system. In addition, you will have responsibility for the coordination and scheduling of hearings with the Hearing Officer, Legal professionals, and other interested stakeholders. Overall responsibility includes intake, analysis, and categorization of documentation and scheduling in support of the Medicare Geographic Classification Review Board (MGCRB). - Issues are found in the case file, such as missing or questionable documentation; the DSS will be responsible for escalating the matter to the Paralegal staff and/or Hearings officer, as appropriate. - DSS performs an in-depth review to confirm that regulatory requirements are present. - After the appeal is categorized according to the issue and entered into the tracking system, the DSS creates reports, such as Intake Review Report. - The final step in the intake process is the identification of motions, objections, and preliminary matters. Using a checklist, a DSS reviews the appeal to identify any preliminary matters and classify them into matters that can be resolved quickly prior to the commencement of briefing. - After the date and time of the conference is finalized, DSS drafts a Notice of Pre-Hearing Teleconference for the Hearing Officer Review. - After an in-person, video, or telephonic hearing, the DSS ensures that the HO has received the transcript, uploads it into the tracking system, emails a copy of the transcript to required parties, and contacts the appellant with information regarding its availability. Qualifications - Bachelor's Degree or minimum of 4 years of relevant experience - At least 4 years of experience processing documentation and/or managing schedules - Strong organizational, written and oral communication, and time management skills - Strong problem-solving and critical thinking skills with the ability to quickly adapt to unexpected changes - Proficient in Microsoft Office (Word, Excel, PowerPoint), and Adobe Acrobat Requirements - Experience with Medicare, Legal and/or Medical Terminology - Previous experience with review of Medical Claims and medical record requests - Experience working with Legal Professionals - Experience in editing and proofreading - Strong attention to detail, ensuring accuracy and completeness of all documents - Physical Requirements: Sitting for long periods Company Description It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

Role Description DIGITI is looking for a Unix Admin to support GSA platform management services which encompass operations, continuity services, and recovery services for all IT core infrastructure services required to deliver any technology. In support of platform management, the Unix Engineer support services will include, but not limited to: - Installing, monitoring, and upgrading UNIX system software. - Providing support for on-premise and Cloud based systems. - Creating and maintaining UNIX user accounts and access management systems. - Creating and setting standardized backup and recovery policies, as well as security policies. - Applying patches and upgrades in accordance with agreed upon schedules. - Resolving hardware/software platform problems in complex, multi-layered environments. - Analyzing impact of software changes across other functional units. - Maintaining space utilization statistics, forecasting future space requirements. - Establishing, implementing, and recording Unix Administrator best practices. - Implementing and managing systems to proactively monitor infrastructure. - Making recommendations for upgrades to hardware and software based on existing operations, pending needs and available budget. - Recognizing trends and issues; foreseeing any upcoming risks, identifying existing risks and taking necessary measures to eliminate them. - Functioning as Level / Tier III support for analyzing, troubleshooting, and implementing solutions related to Unix OS technical problems. - Actively involved with third parties engaged to ensure acceptable quality of service delivery and prevent information security incidents. - Establishing relationships with third-party vendors to facilitate the timely release and distribution of information on infrastructure product security issues and patches. Qualifications - As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards. - As a remote position, personnel are expected to appear on camera for meetings with co-workers and government partners via video chat. - As a remote position, personnel are expected to maintain standard working hours per the DIGIT contract and to be available for meetings, Agile ceremonies and other collaborative efforts during working hours. - Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security. - Communicate verbally and respond to verbal communications in person, over the phone or by video chat. - Communicate clearly and succinctly in writing, primarily utilizing a keyboard. - Sitting for long periods. - Viewing computer screens for long periods of time. - Travel minimally (less than 10%), via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds). Requirements - Public Trust Clearance by start date. - ITILv4 Foundation Certification, may be obtained within 120 days after hire. - Possesses and applies expertise on multiple complex work assignments. - Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. - Operates with appreciable latitude in developing methodology and presenting solutions to problems. - Contributes to deliverables and performance metrics where applicable. - Ability to work a 24x7x365 on-call rotation schedule. Benefits - Senior level experience with RHEL and mid-level experience with Solaris and Ubuntu. - Familiarity with networking hardware and architectures to include Virtual LAN (VLAN) setup and configuration, Virtual Private Networks, routing, IPV4, IPV6, etc. - Knowledge of automation process for Linux server builds and AD integration. - Experience using ServiceNow for ticket management and inventory management. - Help create, develop, and implement project process improvement(s). - Good analytical, interpersonal, and communication skills. - Ability to adapt to changing priorities and quickly learn new skills and techniques. - Strong aptitude for an independent working environment and high productivity rate. - Excellent communication and customer relationship skills. - Certifications: CompTIA Server+, Red Hat Certified System Administrator, Red Hat Certified Engineer and VMware Certified Professional. Education and Experience - 4 - 9 years of experience and bachelor's degree. - Experience supporting industry standard software products. - Experience as a remote worker demonstrating time management and self-discipline. Physical Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Company Description All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Role Description The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives. The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. As a Senior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. - Performs a variety of clerical and administrative duties pertinent to Help Desk. - Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems. - Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones, and network connectivity. - Provides personal computer support problem analysis, and hardware/software installation and configuration. - Interacts daily with customers to ensure productivity; provides individual feedback. - Monitors team productivity and quality; provides individual feedback. - Coordinates fix actions with other teams and documents fix actions. - Maintains an audit trail and statistical records of all problems and conditions reported by the client. - Collaborates with the Virtual Service Desk, other portfolios, and various stakeholders to identify and drive solutions for issues impacting the GSA environment. - Helps lead efforts to resolve enterprise-level problems by providing technical expertise, communicating requirements, and driving solutions with a variety of stakeholders. Qualifications - Public Trust Clearance (Or ability to obtain) - ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. - Possesses and applies expertise on multiple complex work assignments. - Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. - Operates with appreciable latitude in developing methodology and presenting solutions to problems. - Work is performed remotely under supervision. - Contributes to deliverables and performance metrics. Requirements - Must be willing to work a variety of shifts, including holidays as scheduled. - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. - Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory. - Associates Degree or equivalent. - Minimum of 4-9 years of work experience. - At least one (1) year experience with Windows desktop support. - At least two (2) years experience working knowledge of remote tools. - Experience supporting industry standard software products. - Experience as a remote worker demonstrating time management and self-discipline. Physical Requirements - As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards. - Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security. - Communicate verbally and respond to verbal communications in person, over the phone, or by video chat. - Communicate clearly and succinctly in writing, primarily utilizing a keyboard. - Sitting for long periods. - Viewing computer screens for long periods of time. - Travel is not required. Company Description Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Role Description DIGIT is seeking a Virtual Service Desk Technician to provide technical assistance to computer users. Responsibilities include: - Performing a variety of clerical and administrative duties pertinent to remote assistance. - Replying to trouble tickets to resolve user problems. - Providing expert technical assistance through phone, email, and instant message to users in the area of password resets, e-mail, directories, standard MS Windows and Mac desktop applications, smartphones, and network connectivity. - Providing personal computer support analysis, and hardware/software installation and configuration. - Interacting daily with customers to ensure productivity; providing peer feedback. - Maintaining an audit trail and statistical records of all problems and conditions reported by the client. - Escalating issues to vendor and third-party entities, as necessary and directed by the Government. Qualifications - Public Trust Clearance by start date. - ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. - Possesses and applies expertise on multiple complex work assignments. - Operates with appreciable latitude in developing methodology and presenting solutions to problems. - Contributes to deliverables and performance metrics where applicable. - Proven ability to work independently in a full and/or partial remote environment with limited supervision. - Ability to communicate effectively in both oral and written forms. - Maintain standard working hours per the DIGIT contract and be available for meetings and collaborative efforts during working hours. - Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments. Requirements - 2 years experience with Windows and/or Mac desktop support. - 2 years experience with Smartphone support. - 2 years experience with remote support tools. - Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow. - Must be willing to work a variety of shifts, including holidays as scheduled. - 4-9 years of experience and high school diploma. - Experience as a remote worker demonstrating time management and self-discipline. Physical Requirements - If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. - Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. - Appear on camera for meetings with co-workers and government partners via video chat. - Viewing computer screens and sitting for long periods of time. - Travel is not required or minimally required, which may involve managing luggage, laptop, and briefing materials (up to 25 pounds).

Role Description Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. - Designs and develops statistical methods to evaluate and analyze numerical data using computer software, including MS Access, MS Excel, SAS, Oracle, SQL and/or other applications, for assigned projects. - Develops algorithms, models and/or projects. - Designs and develops innovative analytical approaches and predictive modeling techniques for reactive or proactive data analysis, statistical modeling, data mining, sampling, and study design. - Develops trend reports to identify potential program or systematic vulnerabilities. - Produces and submits required reports according to established time guidelines and maintains records according to quality management system requirements. - Communicates effectively with management, investigators, other Statisticians, as well as internal and external clients, including federal law enforcement offices, to provide reactive and proactive case development support and to fulfill law enforcement data requests. - Develops data analysis techniques to detect aberrancies in claims data and proactively seeks out and develops leads and cases received from a variety of internal and external sources. - Prepares, develops, and participates in variance training that pertains to different types of data analysis. - Validates data analysis results and analytically identifies violations of laws, guidelines, policies, and regulations. - Serves as a mentor to less experienced Data Analysts. - Provides guidance and leadership for the Data Analysis Unit, including assignment and monitoring of data analysis issues/workloads. - Develops, implements and ensures compliance with written procedures for the Data Analysis Unit. - Complies with various guidelines and directions regarding data analysis and data management. - Meets quality and production standards. - Coordinates data analysis activities for all internal and external stakeholders, including law enforcement and other analysts. Qualifications - Bachelor’s Degree in Statistics, Mathematics, BioStatistics, or a closely related field and/or quantitative field, such as Computer Science, Computer Engineering or Management Information Systems. - Statistical analysis experience, which may be gained during academic studies. - Experience using MS Excel, SAS, SQL and/or other applications to perform various types of data analysis, which may be gained during academic studies. - Strong oral and written communication skills, including presentation skills, and proficiency in performing multiple tasks in a changing environment. - Demonstrated ability to meet deadlines while working on multiple projects. Requirements - V: 10-15 Years Company Description Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities Empower AI: As a casual Medical Review Specialist III (Medical Reviewer III) you will primarily perform Medicare comprehensive medical record and claims review to make payment determinations for Medicare PART A. Part A services include End Stage Renal Disease (ESRD), Outpatient Rehabilitation Facilities (ORFs), Rural Health Clinics (RHCs), Critial Access Hospitals (CAHs) and others. Perform projects or duties as assigned as a Medical Review Specialist. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national level. This is a casual position. Highlights of Responsibilities: - - - Perform comprehensive medical record and claims review to make payment determinations based on Insurance coverage, coding, and utilization of services and practice guidelines for Medicare A, Outpatient Facilities and Services. - Performs first and second level of Medical Review in determination of claims payment review - Conducts in-depth claims analysis utilizing ICD-10-CM, CPT-4, and HCPCS Level II coding principles - Utilize electronic health information imaging and input medical review decisions by electronic database module. - Utilize internet and intranet sources for policy verification. - Utilize Microsoft Office suite and other software templates as associated source input for claims review. - Make clinical judgment decisions based on clinical experience when applicable. - Responsible for review of Medicare Part A claims. - Meeting quality and production standards. - Ensuring departmental compliance with quality managements system and ISO requirements. - Completes other projects or duties as assigned by the Lead Medical Review Specialist Qualifications Requirements: - Must be a Registered Nurse obtained by either a Bachelor's degree – OR - Associate's degree – OR - Diploma in Nursing. - At least four (4) years related experience. - At least three (3) years clinical experience as a Registered Nurse. - Current licensure as a Registered Nurse in one or more of the 50 states or D.C. - Ability to keep sensitive and confidential material private. - Must have no adverse actions pending or taken against him/her by any State or Federal licensing board or program and must have no conflict of interest (COI). Preferred Education and Experience: - Medicare Part A RN clinical review - Minimum two (2) years federal and local policy applications in relation to Medicare insurance procedures for medical necessity for Outpatient Facilities and Services. - Prior work as a Medicare Contractor Medical Review Nurse or Commercial Insurance Home Health RN review experience. - Optional - Bilingual (Spanish) - Fluency in reading and understanding Spanish language especially as it relates to medical records is a plus! Physical Requirements: This position requires the ability to perform the below essential functions: - Sitting for long periods About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities DIGIT is looking for a Netscaler SME to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of network circuits and devices as part of a large technology refresh initiative. The Netscaler SME shall focus on implementation and coordination of wired and wireless network equipment across hundreds of sites across the globe, remotely coordinating the work. Additionally the Netscaler SME may be required to perform Level / Tier 2+ Network Architecting and Administration of applicable networks to include Wide Area Network (WAN), Local Area Network (LAN), Wireless Local Area Network (WLAN), and Data Centers assigned by GSA. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. Responsibilities: This position shall perform the following (to include but not limited to) activities: - Oversee and implement switch provisioning (configuration) and implementation across multiple sites, including coordinating cutover logistics and change management. - Engineering Netscaler to support hosting the most mission-critical systems within GSA and support all end-user Wi-Fi authentication. - Establish network monitoring for newly installed and replaced equipment. - Support and operate Software-Defined Wide Area Networks (SD-WAN) sites - Support and maintain network equipment and configuration (routers and routing). - Manage the LAN/WAN routing protocol between the routers and perform port management, network capacity management (including planning and trending). - Manage WLAN infrastructures to include access points (WAPs), wireless LAN controllers, and integrations into Software Defined Access (SDA) infrastructures. - Utilize and implement network orchestration tools and techniques to facilitate automated and consistent configurations, management, testing, deployment, and operations of physical and virtual devices within the network. - Manage status, errors, and inbound and outbound traffic statistics of all routing interfaces, bandwidth utilization, and errors of all inbound and outbound LAN/WAN circuits. - - Provides technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems. - Prepares and presents written and oral reports. - Prepares and presents proposals, or portions thereof, primarily in field of specialty - Analyzes, diagnoses, and recommends solutions to complex problems. - Escalate issues to vendor and third-party entities, as necessary and directed by the Government. - Generates / updates network documentation in coordination with the onsite installation resources. - Ability to establish and maintain effective working relationships with associates and client personnel at all levels. - Produce knowledge base articles and SOPs. Qualifications Requirements: - Public Trust Clearance and ITILv4 Foundation Certification by start date. - Bachelor’s degree or equivalent and 4 - 9 years of related experience. - 5 - 7 years of experience configuring the following protocols: BGP, OSPF, EIGRP, and Static routes. - Experience as a Netscaler SME. - Possesses and applies expertise on multiple complex work assignments. - Previous hands-on experience with the appliances VPX and SDX. - Previous experience with Traffic Management: Proficiency in configuring Load Balancing (LB), Content Switching (CS), and Global Server Load Balancing (GSLB) for multi-site redundancy. Building SSL profiles and policies. - Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. - Functions as a technical expert across multiple project assignments. - Previous experience engineering and supporting a NetScaler solution in a large enterprise environment. - Design and develop solutions to complex applications problems, system administration issues, or network concerns. - Perform systems management and integration functions - Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others. - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. - Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours. - Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks. Desired: - Proficient in configuring the following protocols: BGP, OSPF, EIGRP, and Static routes. - Familiar with SD-WAN architectures such as VMware (VeloCloud) - Design network architecture for Software Design Access / Software Defined Network.. - Cisco Certified Networking Professional (CCNP) or Cisco Certified Networking Associate (CCNA); Highly desired. - Must be willing to work a variety of shifts, including holidays as scheduled. - Shall possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. - Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments. - Familiarity with the following technologies: Active Directory, Windows, ServiceNow, Network Monitoring Systems (Solarwinds), Cisco Prime, LAN/WAN control protocols. - Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow. - Must be willing to work a variety of shifts, including holidays as scheduled. Physical Requirements:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: - Maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. - Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. - Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security. - Viewing computer screens and sitting for long periods of time. - Travel minimally, via car or plane, which requires ability to manage luggage, laptop, and briefing materials (up to 25 pounds). About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities Empower AI: As a Customer Service Representative I (CSR I) for Empower AI, Inc., you will contact and communicate with providers to obtain required medical record documentation in an expeditious manner. The CSR works in a fast-paced challenging environment using clear, concise descriptions of the requested provider documentation to avoid misunderstanding and the need for repeated follow-up calls. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national level. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities: - Requests records and information from providers - Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution - Analyzes provider questions to determine best use of resources to resolve the situation - Serves as liaison between the providers and the various departments or team members in response to inquiries - Professionally responds to all written inquiries (letter, e-fax, e-mail) - Processes rejected records that do not meet initial inspection criteria and contacts providers to resubmit legible copies - Assists providers in identifying what is being requested and answers their inquiries - Processes and verifies received records through provider communication indicating when invalid documentation is replaced or ready for assignment - Maintains competency and attends required education and training programs - Complies with all departmental protocols, policies and procedures - Performs other duties as assigned by Call Center Manager/Medical Records Supervisor Qualifications Requirements: - Associates Degree in any of the following disciplines:- Medical Records- Computer Science - Or high school diploma or a G.E.D and two years of customer service, call center and/or medical record experience - Proficiency with computers and computer software, specifically MS Word and MS Excel - Ability to handle multiple phone lines throughout the business day - Ability to be able to speak clearly and articulate in a professional manner - Ability to work with others in a team environment Preferred Education and Experience: - Extensive knowledge of medical records and their components, and medical record practices, policies and procedures desired. - Knowledge of medical terminology - Knowledge of healthcare and Medicare forms, documentation, and facilities - Optional - Bilingual (Spanish) CSR - must be fluent in speaking, reading and understanding the Spanish language. - Prefer at least one (1) year of customer service experience with call center detail Physical Requirments: This position requires the ability to perform the below essential functions: - Sitting for long periods About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.