Role Description - Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution. - Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA breaches, and escalation needs. - Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution. - Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle. - Conducts post-incident reviews for major incidents to identify root causes and drive preventive actions. - Tracks and reports on incident metrics including volume, resolution times, reopens, and SLA compliance. - Develops and maintains incident management procedures, work instructions, and escalation runbooks. - Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations. - Ensures all incident records in ServiceNow are accurate, complete, and closed with appropriate resolution documentation. - Collaborates with the Knowledge Manager to capture incident resolutions in the KM repository for future reference. Qualifications - Shall possess at the time of award a Secret security clearance. - Strong customer service orientation. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Good written, oral, and interpersonal communication skills. - Ability to conduct research into PC and software issues and products as required. - Ability to present ideas in business-friendly and user-friendly language. - Highly self-motivated and directed. - Keen attention to detail. - Team-oriented and skilled in working within a collaborative environment. Requirements - Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied. - Required Experience: 3 or more years of professional experience supporting a similar role. - Experience supporting a DoD or J6 customer is a plus. Benefits - ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst certification required. - Preferred: ITIL v4 Managing Professional, HDI Problem Management Professional certification. Company Description Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Role Description To support the development of the GEDU business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximised. - Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. - Actively involved in assisting the team for achieving the student recruitment target for each intake. - Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. - Analysing customer feedback data to determine whether customers are satisfied with company products and services. - Supporting the programme management team members to maximise the enrolment. - Attending business meetings and providing training to new recruiting partners regularly. - Providing insight into product development and competitive positioning. - Analysing financial data and developing effective strategies to reduce business costs and increase company profits. - Conducting market research to identify new business opportunities. - Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities. - Meeting with potential partners to present company offerings and negotiate business deals. Qualifications - Bachelor's degree in Business Management or Administration, Finance, Accounting, Marketing, or related field. - Proven experience working as a Business Development Manager or similar role. - Proficiency in all Microsoft Office applications. - The ability to travel as needed. - The ability to work in a fast-paced environment. - Excellent analytical, problem-solving and management skills. - Exceptional negotiation and decision-making skills. - Effective communication skills. - Strong business acumen. - Detail-oriented. - Flexibility. Company Description GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

Role Description Kishigo, a Bunzl company, is looking for a dedicated individual to join our sales team as a Regional Sales Manager to manage and drive sales in several large accounts in the Central Region of the US. This role is Salary + Commission. This position will have a Sales territory in the Central Region, and the candidate can reside in any of these states: TX, OK, LA, MS, AR, IL, IN, WI, MN, MI, ND, SD, MO, NE, IA, KS. - Increase sales through greater penetration within existing accounts. - Understand customer agreements and drive all program commitments, including marketing activities, rebates, training, etc. - Responsible for meeting or exceeding assigned strategic initiatives and sales budgets for strategic and territory customers. - Lead customer conversations with business level insights to establish value, create demand, determine pain points, and listen to concerns. - Drive, grow and track sales pipeline utilizing Microsoft Dynamics through manufacturer rep groups, buying groups and distribution representatives. - Collaborate with key accounts on forecasting, fill-rate expectations, and inventory levels. - Develop strong relationships that go deep and wide across all key account organizations. - Present and promote value to key decision makers within all key accounts. - Negotiate customer specific and core product programs. - Accurately answer questions regarding products and their applications. - Present new product innovations to expand product portfolio at key accounts. - Demonstrate outstanding customer service to build relationships and ensure customer satisfaction. - Drive pricing strategies within all assigned accounts. - Communicate and cooperate in productive manner with all departments. - Coaching and developing talent to position the Kishigo brand and its value with Sales Agency partners and customers. Qualifications - High school diploma or GED equivalent required. - Bachelor's degree with emphasis in business, marketing, professional selling preferred. - Minimum of 2+ years industrial sales experience with either a manufacturer or distributor. - Business acumen around accounting, P&L, margins, forecasting, performance metrics, etc. - Must possess strong planning, organizational and time management skills. - Knowledge in safety products a plus. - Required to work independently with minimal supervision. - Must be self-motivated and focused on continuous improvement. - Requires outstanding customer service skills and the ability to work in a team setting with a diverse group of employees, managers and external contacts. - Outstanding analytical, organization and executive level oral/written communication skills. - Proficient with Microsoft Office products including Word, Excel and Outlook. - Previous experience with a CRM (Microsoft Dynamics preferred). - Up to 50% travel is required in support of customer visits, strategic planning, training, tradeshows, etc. Benefits - Kishigo's salary range: $80K - $110K plus commission eligibility based on experience, education and geographic location. - Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment. - 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days. - Paid Time Off - Vacation, Sick, Holidays and Personal Time. - Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Role Description The basic function of the Estimator is the development and maintenance of detailed quantities and accurate cost standards for the use in developing cost/price estimates for all projects assigned to this position. This role can be remote or have office space at one of our locations in Rochester, NY. - Developing an efficient layout on an as needed basis. - Estimating film prep, press running, paper, bindery, prepress cost, plates, and make readies. - Estimating minimum final cost to include any sales commissions. Essential Functions: - Requests pricing on material for estimating as required. Ensures prompt hard copy quotes are received, routed, and filed. - Ensures that all interested parties receive pertinent information in a timely and accurate manner. - Assists in setting material and process standard prices. - Responsible for determining what phases or parts of the project will be sub-contracted to others, securing quotes, and verifying the reasonable competitiveness of such quotes. - Responsible for the development of cost estimates within the time frame as assigned by the Estimating & Planning Manager. - If the Estimator sees a way to cut costs, he is to calculate the original according to specifications and then submit an alternate proposal. - Develop full knowledge of Flower City Group's estimating and job costing computer systems. - Follow up on bids as necessary to include following up with Sales Reps and Project Managers on bids that were not accepted. - Reviews job cost summary reports and evaluates the profitability of all completed assigned jobs. Undertakes corrective actions as required. - Maintains a high proficiency in computer aided estimating. - Enhances the image and reputation of Flower City Group, Inc. by exercising sound and ethical business practices in all relations with customers, employees, suppliers and other third parties. - Maintains accurate files on all matters pertinent to the estimating function. - Prepares reports requested by the Estimating & Planning Manager in an accurate and timely manner. - Coordinates with the Estimating & Planning Manager, Finance and Accounting to ensure a balance between price, inventory levels and sound cash management. - Maintains cooperative working relationships with all company employees, including "inter" and "intra" departmental employees, customers, contractors, owners, suppliers, etc. - Is alert to opportunities to change estimating methods which can benefit the company, and researches and develops these ideas as appropriate. - Seeks guidance and direction as necessary for performance of duties and demonstrates good judgment in investigating problems. - Maintains cooperative working relationship with supervisor. Demonstrates ability to tactfully handle difficult situations and consistently shows ability to recognize and deal with priorities. - Performs all other tasks/duties in an independent manner with little supervision as they are assigned and recognizes and performs duties although not directly assigned – assists others as needed. Qualifications - Must be able to read, write and speak English fluently. - Must possess an in-depth knowledge of the industry. - Must be able to work under time and budgetary pressures. - Must be able to work with people, negotiate, analyze problems, and translate company goals into action. Physical Demands - Sitting, standing, and/or walking for up to eight hours per day. - Frequently required to lift and/or carry up to 30 lbs. - Occasionally required to push and/or pull up to 50 lbs. - Occasionally required to stoop, kneel, crouch, crawl, and climb. - Regularly required to talk and/or hear, see, and perform repetitive motion. - Required to see color and use depth perception. Preferred Education and Experience - High School Diploma or equivalent. - Associates or bachelor's degree in Business Administration or Printing/Packaging; however, extensive estimating experience in a quality printing environment may suffice. AAP/EEO Statement Flower City Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.