Role Description The Founders Office at Cyera enables the founders to operate at maximum effectiveness and strategic impact. Reporting to the Chief of Staff to the CTO, this role ensures the CTO deploys his relationships and influence where they create the greatest business value for the company’s top goals. This position combines executive strategy, customer engagement, and operational excellence. You will serve as a force multiplier at the intersection of founders, customers, and internal teams, ensuring that Cyera's most strategic customer relationships are protected and executive engagements are maximized. You will support addressing critical customer needs, risks, opportunities, and escalations, ensuring they are surfaced and managed proactively, with visibility into board-level priorities and direct influence on customer outcomes and go-to-market. Responsibilities - Founder Operations & Executive Engagement - Maximize CTO effectiveness by driving preparation, execution, and follow-through for strategic customer engagements and executive initiatives. - Coordinate founder-led interactions, executive requests, events, and communications to support strategic deals, renewals, and company priorities. - Ensure accountability and timely execution of founder commitments across customers and multiple internal stakeholders. - Strategic Customer Management & Escalations - Serve as the cross-functional facilitator for Cyera's most strategic accounts, aligning teams around customer priorities, risks, and opportunities. - Drive resolution of critical customer issues and executive escalations while maintaining executive-level customer confidence. - Build tools to systematically maintain visibility into customer health, sentiment, adoption, value realization, renewal status, and growth opportunities. - Partner with GTM teams on executive interventions, expansion plans, retention strategies, and strategic renewals. - Manage high-impact customer situations, including security incidents, service disruptions, platform issues, and commercial escalations. - Strategic Insights & Operating Systems - Translate customer feedback, engagement trends, and account insights into recommendations that influence company strategy and founders’ priorities. - Partner with Product and Engineering to ensure strategic customer needs inform roadmap prioritization and long-term planning. - Build and scale AI-powered workflows, reporting, and operating systems that increase founder leverage and organizational effectiveness. Qualifications - 5+ years of experience in Strategy & Operations, Account Management, Solutions Engineering, Program Management, Consulting, Chief of Staff, or similar roles. - Comfort operating at the intersection of executive strategy and day-to-day hands-on execution. - Experience managing strategic enterprise customers, preferably within cybersecurity, SaaS, or infrastructure technology environments. Familiarity with Fortune 500 customer environments is strongly preferred. - Experience working closely with Product and Engineering teams. - Strong operational instincts and exceptional attention to detail. - Proficiency with relevant AI tools and modern operational systems. - Ability to quickly synthesize complex information - both business and technical contexts - and communicate with clarity and executive voice. - Experience navigating high-stakes customer situations and executive escalations. - Proven ability to influence cross-functional teams without direct authority. - Excellent written communication and executive presentation skills. - High levels of discretion, judgment, and trustworthiness. Requirements - Compensation Range: $160,000-$200,000. - The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable. - This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. - The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations. - Final compensation will vary based on seniority and relevance of experience, location, and position requirements. - This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors. Benefits - Ability to work remotely, with office setup reimbursement. - Competitive salary. - Unlimited PTO. - Paid holidays and sick time. - Health, vision, and dental insurance. - Life, short and long-term disability insurance.

Role Description - Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution. - Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA breaches, and escalation needs. - Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution. - Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle. - Conducts post-incident reviews for major incidents to identify root causes and drive preventive actions. - Tracks and reports on incident metrics including volume, resolution times, reopens, and SLA compliance. - Develops and maintains incident management procedures, work instructions, and escalation runbooks. - Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations. - Ensures all incident records in ServiceNow are accurate, complete, and closed with appropriate resolution documentation. - Collaborates with the Knowledge Manager to capture incident resolutions in the KM repository for future reference. Qualifications - Shall possess at the time of award a Secret security clearance. - Strong customer service orientation. - Proven analytical and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Good written, oral, and interpersonal communication skills. - Ability to conduct research into PC and software issues and products as required. - Ability to present ideas in business-friendly and user-friendly language. - Highly self-motivated and directed. - Keen attention to detail. - Team-oriented and skilled in working within a collaborative environment. Requirements - Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied. - Required Experience: 3 or more years of professional experience supporting a similar role. - Experience supporting a DoD or J6 customer is a plus. Benefits - ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst certification required. - Preferred: ITIL v4 Managing Professional, HDI Problem Management Professional certification. Company Description Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Role Description To support the development of the GEDU business, its people, processes, technologies, and data to ensure revenue targets are reached, service quality is maintained, and continually improved and operational efficiency maximised. - Identifying and creating partnership with new potential student recruitment agencies and other educational or training providers. - Actively involved in assisting the team for achieving the student recruitment target for each intake. - Developing and sustaining solid relationships with company stakeholders, recruiting partners and customers. - Analysing customer feedback data to determine whether customers are satisfied with company products and services. - Supporting the programme management team members to maximise the enrolment. - Attending business meetings and providing training to new recruiting partners regularly. - Providing insight into product development and competitive positioning. - Analysing financial data and developing effective strategies to reduce business costs and increase company profits. - Conducting market research to identify new business opportunities. - Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities. - Meeting with potential partners to present company offerings and negotiate business deals. Qualifications - Bachelor's degree in Business Management or Administration, Finance, Accounting, Marketing, or related field. - Proven experience working as a Business Development Manager or similar role. - Proficiency in all Microsoft Office applications. - The ability to travel as needed. - The ability to work in a fast-paced environment. - Excellent analytical, problem-solving and management skills. - Exceptional negotiation and decision-making skills. - Effective communication skills. - Strong business acumen. - Detail-oriented. - Flexibility. Company Description GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.

Role Description Kishigo, a Bunzl company, is looking for a dedicated individual to join our sales team as a Regional Sales Manager to manage and drive sales in several large accounts in the Central Region of the US. This role is Salary + Commission. This position will have a Sales territory in the Central Region, and the candidate can reside in any of these states: TX, OK, LA, MS, AR, IL, IN, WI, MN, MI, ND, SD, MO, NE, IA, KS. - Increase sales through greater penetration within existing accounts. - Understand customer agreements and drive all program commitments, including marketing activities, rebates, training, etc. - Responsible for meeting or exceeding assigned strategic initiatives and sales budgets for strategic and territory customers. - Lead customer conversations with business level insights to establish value, create demand, determine pain points, and listen to concerns. - Drive, grow and track sales pipeline utilizing Microsoft Dynamics through manufacturer rep groups, buying groups and distribution representatives. - Collaborate with key accounts on forecasting, fill-rate expectations, and inventory levels. - Develop strong relationships that go deep and wide across all key account organizations. - Present and promote value to key decision makers within all key accounts. - Negotiate customer specific and core product programs. - Accurately answer questions regarding products and their applications. - Present new product innovations to expand product portfolio at key accounts. - Demonstrate outstanding customer service to build relationships and ensure customer satisfaction. - Drive pricing strategies within all assigned accounts. - Communicate and cooperate in productive manner with all departments. - Coaching and developing talent to position the Kishigo brand and its value with Sales Agency partners and customers. Qualifications - High school diploma or GED equivalent required. - Bachelor's degree with emphasis in business, marketing, professional selling preferred. - Minimum of 2+ years industrial sales experience with either a manufacturer or distributor. - Business acumen around accounting, P&L, margins, forecasting, performance metrics, etc. - Must possess strong planning, organizational and time management skills. - Knowledge in safety products a plus. - Required to work independently with minimal supervision. - Must be self-motivated and focused on continuous improvement. - Requires outstanding customer service skills and the ability to work in a team setting with a diverse group of employees, managers and external contacts. - Outstanding analytical, organization and executive level oral/written communication skills. - Proficient with Microsoft Office products including Word, Excel and Outlook. - Previous experience with a CRM (Microsoft Dynamics preferred). - Up to 50% travel is required in support of customer visits, strategic planning, training, tradeshows, etc. Benefits - Kishigo's salary range: $80K - $110K plus commission eligibility based on experience, education and geographic location. - Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment. - 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days. - Paid Time Off - Vacation, Sick, Holidays and Personal Time. - Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.