Role Description This team is a performance-driven growth marketing studio helping high-growth DTC brands scale profitably. As the first AI Implementation Specialist, you will be the architect of the company’s internal efficiency. Moving beyond founder-led execution, you will design, ship, and manage the automated systems that allow the team to scale. This is a role for a builder who understands that the future of agency work isn't just about human effort—it’s about leveraging AI and sophisticated workflows to outperform the competition. Key Responsibilities - Build and ship custom automations using Make.com and AI models (Claude/Claude Code) to streamline high-impact workflows. - Audit existing manual processes across paid media, reporting, and creative to identify automation opportunities. - Develop internal tools and lightweight apps that improve team speed and data accuracy. - Integrate data across platforms including Shopify, Google Ads, Meta, and Looker Studio via APIs and webhooks. - Document all new systems and lead internal training to ensure 100% adoption and usage. - Proactively research and recommend emerging AI tools to keep the team at the cutting edge of productivity. - Proven track record of building and shipping real-world automations and functional tools. - Advanced hands-on experience with Make.com and LLMs (Claude, Claude Code, or similar). - Proficiency in Google Sheets (advanced formulas/logic), APIs, and webhooks. - Basic coding ability in Python or JavaScript to bridge gaps between platforms. - Outcome-driven mindset: You measure success by hours saved and measurable efficiency gains. - Ability to operate autonomously, moving from a high-level idea to a working system with minimal direction. - Strong communication skills to teach and document workflows for non-technical team members. Qualifications - Familiarity with Paid Media workflows (Google Ads, Meta Ads, and attribution models). - Experience with Shopify data integrations or plugin development. - Proficiency with Cursor or similar AI-integrated development environments. - Experience utilizing GitHub for version control. Benefits - 🌎 Fully remote work environment (EST hours) - 🚀 Career growth path into AI leadership - 📈 Opportunity to shape the foundational systems of a scaling studio - 🎯 Future potential for performance-based commissions/bonuses - 🧠 High-autonomy environment for proactive builders

• perform the technical implementation of Baxter Care Communications products • lead and perform implementation of Baxter’s Care Communications products and integration of their partners’ applications/systems • lead network architecture, system fail-over, and other technical system design discussions with customer PMO, IT, MIS or bio-med departments, installation contractors, and other trades as required • work with customer IT departments to assess and evaluate network security needs and develop policies and procedures for ensuring the integrity of specified customer servers, device infrastructure, and network topology • lead technical aspect of team-based projects, managing dynamic deployments of advanced features and applications which can include customized integrations, evolving configurations, and adapting system functionality to best meet clinical workflow requests • perform site surveys, RF surveys, develop system integration plans using multiple vendor products • review system designs to ensure accuracy and performance integrity • provide oversight, training and direction to internal and external contractors as assigned during implementations to ensure installations meet Care Communications requirements

Role Description At Fleetworthy, one of our key values is every trip matters. As an Implementation Specialist, you are the driving force behind a customer's journey from signed contract to successful launch and long-term value realization. You don't just onboard customers—you help them transform how they manage fleets, drivers, compliance, and operations. As the primary owner of the onboarding experience, you'll partner closely with customers to: - Understand their goals - Define success criteria - Guide them through every stage of implementation From kickoff and stakeholder discovery to training, activation, and post-launch support, you'll ensure customers achieve a fast, seamless path to value while building confidence in Fleetworthy as a trusted long-term partner. You'll collaborate across Sales, Customer Success, Product, Operations, and third-party partners to deliver a best-in-class onboarding experience that accelerates adoption, drives customer outcomes, and creates enthusiastic advocates for Fleetworthy's solutions. The ideal candidate combines: - Exceptional communication skills - Strong project management capabilities - Customer-centric thinking - A passion for solving complex challenges You thrive in a fast-paced environment, take ownership of outcomes, and are energized by helping customers succeed. Qualifications - Associate's or Bachelor's degree in Business, Management, Communications, or a related field, or equivalent professional experience - 1+ years of experience in customer onboarding, implementation, customer service, project management, customer success, or a related customer-facing role - Proven ability to manage multiple projects and stakeholders simultaneously - Strong presentation, facilitation, and relationship-building skills - Experience leading customer meetings, training sessions, and project communications - Proficiency with CRM platforms, project management tools, Microsoft Office, and Excel - Exceptional organization, attention to detail, and time management skills - Strong analytical thinking and problem-solving abilities - Self-motivated with a growth mindset and passion for delivering outstanding customer experiences Requirements - Own the implementation process from customer kickoff through successful launch and service activation - Partner with customers to understand business objectives, operational workflows, stakeholder expectations, and desired outcomes - Establish implementation plans, success criteria, timelines, milestones, and governance structures that keep projects on track - Conduct stakeholder interviews and discovery sessions to ensure solutions are configured to support customer goals - Drive timely launches that accelerate customer adoption and value realization - Serve as the primary implementation advisor and trusted partner throughout onboarding - Build strong relationships with customer stakeholders and become a credible expert on Fleetworthy solutions - Facilitate customer kickoff meetings, weekly status meetings, and executive-level communications - Provide personalized training that equips customers to confidently use Fleetworthy's platforms and services - Proactively identify risks, remove obstacles, and resolve issues before they impact the customer experience - Partner closely with Sales, Customer Success Managers, Operations teams, and subject matter experts to ensure a seamless customer journey - Translate customer goals and purchased services into actionable implementation plans - Coordinate with third-party providers, agencies, and vendors to establish required integrations, access, and service readiness - Ensure successful handoffs and alignment across teams throughout onboarding and post-launch support - Align customers on measurable success criteria and key performance indicators from the start of implementation - Guide customers through solution activation, adoption, and early value realization - Support post-launch engagement and optimization activities to ensure customers achieve their desired outcomes - Help identify opportunities to expand value through additional Fleetworthy solutions and services - Contribute to the continuous improvement of implementation methodologies, playbooks, and onboarding best practices - Help standardize processes that improve quality, efficiency, and consistency across customer implementations - Maintain accurate project documentation, implementation records, and progress tracking - Provide feedback on project timelines, resource requirements, and process enhancements Benefits - Customers launch on time and are aligned on success criteria from day one - Stakeholders are trained, engaged, and confident using Fleetworthy solutions - Services are activated smoothly with minimal customer effort - Customers achieve measurable value quickly and are set up for long-term success - Cross-functional teams are aligned, informed, and working together to deliver exceptional outcomes - Customers view Fleetworthy as a trusted partner that helps make their operations safer, more efficient, and more productive

Title: Senior Implementation Consultant Location: United States Remote Department: Professional Services Job Description: Position at Point of Rental Software As a global leader in rental software, Point of Rental upholds the highest standards through empowering our customers and employees, principled decision making, and innovative products and strategies. We are looking for someone who embodies these values and brings them to every client interaction. The Senior Implementation Consultant owns the end to end implementation process for POR clients - managing project timelines, configuration, training delivery, and data integrity from kickoff through go live. This role requires deep knowledge of customer workflows and a genuine drive to help clients get the most out of our software. Like every member of our team, you should always be looking for ways to improve, staying current on product capabilities, and deepening your understanding of the rental industry. What You'll Do - Lead end to end implementation of Point of Rental Elite, including project management, configuration, training delivery, and data integrity validation - Design and deliver consultancy and training programs tailored to each client's business needs, industry, and workflows — across virtual, webinar, and instructor led formats - Lead client discovery calls to understand goals, operational challenges, and success criteria, then translate those into actionable implementation and training plans - Plan, schedule, and deliver training sessions that keep implementation timelines on track and project milestones on schedule - Prepare industry specific best practices documentation and consulting deliverables that clients can use beyond the implementation - Monitor project plans, track task progress, and communicate implementation status clearly to clients and internal stakeholders - Identify and resolve client issues during implementation and training, using creative problem solving to show customers how to get the most out of the POR suite - Complete all required training documentation accurately and on time, including pre and post training evaluations and implementation reports - Collaborate with the Learning and Development team to continuously improve training programs, tools, and delivery methods - Identify opportunities for additional consulting services and coordinate with the appropriate internal teams for follow up - Stay current on Point of Rental software capabilities, product updates, rental industry trends, and best practices - Maintain CSAT and NPS scores in line with team targets What You Bring - 7 or more years of experience as a trainer and/or implementation consultant for rental software solutions - 3 or more years of hands on experience in the equipment, party, or event rental industry - Proven ability to deliver high quality training across multiple formats: virtual classroom, webinar, and stand up instructor led sessions to large audiences - Experience using webinar and collaboration platforms such as Zoom, Google Meet, or Microsoft Teams - Deep knowledge of rental industry operations, workflows, rate structures, and best practices - Strong project management skills with the ability to manage multiple implementations simultaneously and keep all of them moving - Demonstrated ability to understand a customer's business operations and translate their goals into effective implementation and training plans - High proficiency in training, coaching, and consultative leadership - Strong understanding of eLearning technologies and online learning systems - Excellent presentation, communication, and customer service skills — written and verbal - Ability to work independently with strong organizational skills and accountability - Bachelor's degree required - Preferred: Knowledge of database structures and SQL - Preferred: Experience leading sessions at industry conferences or large customer engagement events - Preferred: Knowledge of Point of Rental software Why Point of Rental Point of Rental is a global leader in rental software, recognized as one of Inc. 500's Best Places to Work, and we take that seriously. This role puts you at the center of customer success — the person clients rely on to get it right. You'll have the depth of a global product portfolio behind you, a team that invests in your growth, and the autonomy to do your best work.