Role Description At Fleetworthy, one of our key values is every trip matters. As an Implementation Specialist, you are the driving force behind a customer's journey from signed contract to successful launch and long-term value realization. You don't just onboard customers—you help them transform how they manage fleets, drivers, compliance, and operations. As the primary owner of the onboarding experience, you'll partner closely with customers to: - Understand their goals - Define success criteria - Guide them through every stage of implementation From kickoff and stakeholder discovery to training, activation, and post-launch support, you'll ensure customers achieve a fast, seamless path to value while building confidence in Fleetworthy as a trusted long-term partner. You'll collaborate across Sales, Customer Success, Product, Operations, and third-party partners to deliver a best-in-class onboarding experience that accelerates adoption, drives customer outcomes, and creates enthusiastic advocates for Fleetworthy's solutions. The ideal candidate combines: - Exceptional communication skills - Strong project management capabilities - Customer-centric thinking - A passion for solving complex challenges You thrive in a fast-paced environment, take ownership of outcomes, and are energized by helping customers succeed. Qualifications - Associate's or Bachelor's degree in Business, Management, Communications, or a related field, or equivalent professional experience - 1+ years of experience in customer onboarding, implementation, customer service, project management, customer success, or a related customer-facing role - Proven ability to manage multiple projects and stakeholders simultaneously - Strong presentation, facilitation, and relationship-building skills - Experience leading customer meetings, training sessions, and project communications - Proficiency with CRM platforms, project management tools, Microsoft Office, and Excel - Exceptional organization, attention to detail, and time management skills - Strong analytical thinking and problem-solving abilities - Self-motivated with a growth mindset and passion for delivering outstanding customer experiences Requirements - Own the implementation process from customer kickoff through successful launch and service activation - Partner with customers to understand business objectives, operational workflows, stakeholder expectations, and desired outcomes - Establish implementation plans, success criteria, timelines, milestones, and governance structures that keep projects on track - Conduct stakeholder interviews and discovery sessions to ensure solutions are configured to support customer goals - Drive timely launches that accelerate customer adoption and value realization - Serve as the primary implementation advisor and trusted partner throughout onboarding - Build strong relationships with customer stakeholders and become a credible expert on Fleetworthy solutions - Facilitate customer kickoff meetings, weekly status meetings, and executive-level communications - Provide personalized training that equips customers to confidently use Fleetworthy's platforms and services - Proactively identify risks, remove obstacles, and resolve issues before they impact the customer experience - Partner closely with Sales, Customer Success Managers, Operations teams, and subject matter experts to ensure a seamless customer journey - Translate customer goals and purchased services into actionable implementation plans - Coordinate with third-party providers, agencies, and vendors to establish required integrations, access, and service readiness - Ensure successful handoffs and alignment across teams throughout onboarding and post-launch support - Align customers on measurable success criteria and key performance indicators from the start of implementation - Guide customers through solution activation, adoption, and early value realization - Support post-launch engagement and optimization activities to ensure customers achieve their desired outcomes - Help identify opportunities to expand value through additional Fleetworthy solutions and services - Contribute to the continuous improvement of implementation methodologies, playbooks, and onboarding best practices - Help standardize processes that improve quality, efficiency, and consistency across customer implementations - Maintain accurate project documentation, implementation records, and progress tracking - Provide feedback on project timelines, resource requirements, and process enhancements Benefits - Customers launch on time and are aligned on success criteria from day one - Stakeholders are trained, engaged, and confident using Fleetworthy solutions - Services are activated smoothly with minimal customer effort - Customers achieve measurable value quickly and are set up for long-term success - Cross-functional teams are aligned, informed, and working together to deliver exceptional outcomes - Customers view Fleetworthy as a trusted partner that helps make their operations safer, more efficient, and more productive

Title: Senior Implementation Consultant Location: United States Remote Department: Professional Services Job Description: Position at Point of Rental Software As a global leader in rental software, Point of Rental upholds the highest standards through empowering our customers and employees, principled decision making, and innovative products and strategies. We are looking for someone who embodies these values and brings them to every client interaction. The Senior Implementation Consultant owns the end to end implementation process for POR clients - managing project timelines, configuration, training delivery, and data integrity from kickoff through go live. This role requires deep knowledge of customer workflows and a genuine drive to help clients get the most out of our software. Like every member of our team, you should always be looking for ways to improve, staying current on product capabilities, and deepening your understanding of the rental industry. What You'll Do - Lead end to end implementation of Point of Rental Elite, including project management, configuration, training delivery, and data integrity validation - Design and deliver consultancy and training programs tailored to each client's business needs, industry, and workflows — across virtual, webinar, and instructor led formats - Lead client discovery calls to understand goals, operational challenges, and success criteria, then translate those into actionable implementation and training plans - Plan, schedule, and deliver training sessions that keep implementation timelines on track and project milestones on schedule - Prepare industry specific best practices documentation and consulting deliverables that clients can use beyond the implementation - Monitor project plans, track task progress, and communicate implementation status clearly to clients and internal stakeholders - Identify and resolve client issues during implementation and training, using creative problem solving to show customers how to get the most out of the POR suite - Complete all required training documentation accurately and on time, including pre and post training evaluations and implementation reports - Collaborate with the Learning and Development team to continuously improve training programs, tools, and delivery methods - Identify opportunities for additional consulting services and coordinate with the appropriate internal teams for follow up - Stay current on Point of Rental software capabilities, product updates, rental industry trends, and best practices - Maintain CSAT and NPS scores in line with team targets What You Bring - 7 or more years of experience as a trainer and/or implementation consultant for rental software solutions - 3 or more years of hands on experience in the equipment, party, or event rental industry - Proven ability to deliver high quality training across multiple formats: virtual classroom, webinar, and stand up instructor led sessions to large audiences - Experience using webinar and collaboration platforms such as Zoom, Google Meet, or Microsoft Teams - Deep knowledge of rental industry operations, workflows, rate structures, and best practices - Strong project management skills with the ability to manage multiple implementations simultaneously and keep all of them moving - Demonstrated ability to understand a customer's business operations and translate their goals into effective implementation and training plans - High proficiency in training, coaching, and consultative leadership - Strong understanding of eLearning technologies and online learning systems - Excellent presentation, communication, and customer service skills — written and verbal - Ability to work independently with strong organizational skills and accountability - Bachelor's degree required - Preferred: Knowledge of database structures and SQL - Preferred: Experience leading sessions at industry conferences or large customer engagement events - Preferred: Knowledge of Point of Rental software Why Point of Rental Point of Rental is a global leader in rental software, recognized as one of Inc. 500's Best Places to Work, and we take that seriously. This role puts you at the center of customer success — the person clients rely on to get it right. You'll have the depth of a global product portfolio behind you, a team that invests in your growth, and the autonomy to do your best work.

Role Description The Service Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include: - Gathering customer requirements - Configuring the Dayforce solution to meet documented customer requirements - Setting and managing customer expectations - Providing guidance to Associate Consultants - Identifying risks and communicating issues to the Project Manager What you’ll get to do: - Document and validate customer’s business requirements - Configure Dayforce application to meet customer’s documented requirements - Conduct consulting sessions and document with meeting minutes - Attend project meetings and provide status on progress of activities and deliverables - Provide customers with consulting and general assistance in areas of expertise - Develop SQL database scripts and XML transformers for integrations and interfaces - Be a “go-to” resource for specific functional areas for internal and external users - Work with customers to implement Dayforce Organizational Readiness best practices Qualifications - Bachelor’s degree or equivalent experience - Master’s degree or post graduate coursework - 3-5 years of end-to-end Benefits implementation consulting experience with an HCM software provider - Expertise in complex integration solutions - Technical documentation skills - Creation of UAT and Parallel test plans - Experience in business process mapping and organization readiness - HCM life cycle expertise, including operations and business practices and technology enablement - Superior customer support experience Requirements - Prior consultative experience with both Benefits and HCM software - Knowledge of SQL scripts and XML transformers - Prior consultative or functional experience with Dayforce HCM Benefits - Medical, dental, vision, and life insurance - 401k plan (plus match) - Global Employee Stock Purchase Plan - Unlimited Time Away From Work (in lieu of accrued vacation time) - 10 paid US holidays - Up to 80 hours of paid sick time - 17 weeks of paid parental leave, subject to the terms of the applicable policy or program With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life.

• Lead or participate in full lifecycle WMS implementations including requirements gathering, solution design, configuration, testing, and go-live • Analyze client warehouse operations and translate business requirements into effective system configurations and process designs • Configure WMS solutions across core warehouse functions such as receiving, putaway, replenishment, picking, packing, shipping, and inventory control • Provide consultative guidance on warehouse operations, leveraging real-world operational experience to optimize process design, material flow, and overall warehouse performance • Support solution design for integrations with external systems (ERP, TMS, OMS, and automation systems), including data mapping and interface definition (EDI, XML, APIs, flat files) • Configure and validate interactions with warehouse technologies including RF devices, barcode scanners, printers, labeling, and material handling equipment • Develop and execute test scenarios (unit, integration, and user acceptance testing) aligned with real-world operational workflows • Support go-live planning and execution, including cutover activities and operational readiness • Collaborate with client stakeholders, Softeon teams, and third-party partners throughout the implementation lifecycle • Provide feedback to product and engineering teams to enhance solution capabilities and implementation efficiency